myblackwrx

iTrader: (1)

My 360 succumbed to the dreaded RROD last Fri ,so phoned the 'helpline' where i was told it was hardware failure,well Duh.
chap on the other end of the phone explained what i had to do etc 3-5 working days for packaging to turn up then 2-3 weeks for repair/replacement to turn up ,no problem.

About 5 mins (13.30) ago UPS turned up (last time it was DHL) who said they don't give out any packing and normally turn up as soon as possible so why did the 'helpline' say 3-5 days?

Luckily i had a ½ day so i could sort it out straight away.

I thought i would post this up just incase other people suffer the 'helpline' help

messiah

Just remember to keep the box they return it in for next time you need to send it off...

myblackwrx

iTrader: (1)

True

pimmo2000

iTrader: (6)

never send it in the original box, it wont come back

myblackwrx

iTrader: (1)

Luckily had a box of similar dimensions but this time i was at least told NOT to return the HD unlike last time

Awesomepossum

Just to annoy them i would send it back in a PS3 box.

gotmashed

I think thats only because they dont want everyone seeing how many returns there getting.

EddScott

UPS picked mine up on 4th. I put it in a large post office postal box (use these for ebay.)

How long does it take to update on the website. My repair log still says awaited at centre.

If it doesn't turn up, what happens then?

Love the PS3 box idea.

myblackwrx

iTrader: (1)

Just an update 360 arrived yesterday 16th(after being away for about a week excluding transit times) with 1 month free gold (nice) and i think new internals (fault was dvd drive and motherboard) but it is a now a lot quieter had to turn the PC off and tv down just to here it running.

DJ Dunk

iTrader: (5)

So good service then. Collected and returned way ahead of schedule. Can't say fairer than that

JackClark

I made the mistake of sending in my power supply, mistake as in they sent me one back that didn't work! New one is in the post.

kernel

My 360 came back yesterday having been collected on the 4th, so just under 2 weeks all in. Not had a chance to plug it in yet so no idea if it's any quieter. Just MB replaced for me although the DVD drive does have a clear plastic strip thing over it like a new one would.

myblackwrx

iTrader: (1)

indeed i can't (bloody thing shouldn't break in the first place imo ).
Just to make sure it was fine i spent 6 hours on COD4 multiplayer to give it a good shakedown

StickyMicky

tango down