David Lock

Is there a consensus on which ISP is best to use? Or more particularly who to avoid?

My sis has been using Zen (??) but is fed up with them and wants to change. Just general family use.

I've told her I use Plusnet who have their off days but generally OK.

Reasonable cost and a helpline which works when required.

Thanks, David

mart360

Only two spring to mind

Be There, good value & good service,

changed recently to a semi capped service for the lower tariffs for new

customers, but looks like exsisting customers stay unlimited.

But higher tariffs are unlimited


SKy

as strange as it seems they offer a truly unlimited service


Mart

scoobyboy

i'm with sky and never had a problem with connections, only ever had a problem with the router but they sent another out f.o.c
just had a letter from them saying they are upgrading our line to their 20mb service which lowers the cost as well so i'm staying with them!

andys

I would have recomended Zen hands down. what is the problem she is having?

boxst

I would recommend Be*There if you can get it. My second choice is Zen so I'm surprised you are having problems: They are truly a superb ISP (but don't do 24mb).

Steve

David Lock

Thanks guys. I don't understand the technicalities of the Zen problem but she mailed me to say "We have just been allowed back on the Internet after being summarily disconnected by our ISP because apparently we have had a virus sending out spam email to the world. We've run the malware thing they told us to - we have loads of virus and firewall security so not sure why it happened, but they said it was linked to Bit torrent" Apparently she is now back on Internet but only running at 1 mb so can't view video clips etc.

Probably all her fault but she is female of course......

david

andys

not really Zen's fault then. If her machine is infected then I guess she would probably have the same issue with most ISP's.

Monkeychops

Since when has 1meg been insufficient to view online video clips?

Ok it's not blistering, but I stuck with a 1meg service for over 7 years and never had any problems. Only got upped as we moved and they were all 'up to 8 meg' packages.

boxst

Zen allow you to run a mail server, so perhaps what was installed was not actually a virus but something that relayed email.

David Lock

All I know about the 1 mb thing is my sis said she found it hard to watch a Facebook clip of my boy's band. http://www.facebook.com/video/video.php?v=458792785929

So may be it was something else. Anyway thanks chaps. dl

bioforger

iTrader: (1)

I highly recommend Newnet. No stupid bw throttling only a cap, which u pay extra on if you go over a set limit, which I hardly ever reach.

David Lock

OK but what does that mean in non-computer speak

David

bioforger

iTrader: (1)

All Isps limit the speed at which you can download files usually at peak times. Plusnet are a big offender of this and were one of the reasons why I left them as they would never admit that they were doing this aggressively and hence affecting dload speeds at all times.

A cap (in Newnets case) means you can download to your hearts content at the maximum speed your line can achieve at any time of the day up to a certain amount of data, e.g 30gigs a month.

David Lock

Thanks

d

andys

Zen dont throttle spped just set a cap