IT Helpdesk software
20 February 2009, 04:43 PM
#2
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Hi mate there is a free program called Spiceworks that runs on any PC and connects into all PC's and the DC on a network.
Haven't used it too much myself but looks like it could be good for a free program! Links into exchage as well.
Haven't used it too much myself but looks like it could be good for a free program! Links into exchage as well.
21 February 2009, 10:43 AM
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It's not free but we use Heat from HEAT Software Product Suite - IT Service Management Solution - FrontRange Solutions
It is good
It is good
21 February 2009, 11:44 AM
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A couple of other options depending on the size of your company:
IT Managed Services Software | Kaseya is Automating IT
Altiris Products & Services | Symantec Corp.
IT Managed Services Software | Kaseya is Automating IT
Altiris Products & Services | Symantec Corp.
21 February 2009, 07:12 PM
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If you can afford it -- Help Desk Software, Asset Management Software, Customer Support Software - Numara Track-It!
21 February 2009, 07:30 PM
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I have used trackit before and its a great little package with loads of features. Asset managment, self creation of tickets by end users blah blah blah.
I've not used it in a few years so can't comment on reporting features. I think you can download a 30 day trial.
We use a Cerberus which is far more limited and won't do what you need to.
Darren
I've not used it in a few years so can't comment on reporting features. I think you can download a 30 day trial.
We use a Cerberus which is far more limited and won't do what you need to.
Darren
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21 February 2009, 07:32 PM
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Reporting is better and tbh if you know your way around sql server then you are laughing the database structure is very simple to write your own detailed reports
Just make sure you make the right structure and "lists" in the first place, makes life a lot easier.
Just make sure you make the right structure and "lists" in the first place, makes life a lot easier.
22 February 2009, 01:07 AM
#9
It's not free but we use Heat from HEAT Software Product Suite - IT Service Management Solution - FrontRange Solutions
It is good
It is good
thanks for the other links will take a look at them
23 February 2009, 11:10 AM
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We use Remedy, you can raise helpdesk cases, incidents, requests for change etc, all reports can be printed off for managment. Not sure what the cost is though.
23 February 2009, 01:25 PM
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Remedy is very good but only if you have the budget for it because its still an expensive package if its not a large company.
Ive been using servicedesk for about 2 years now and quite happy with it
ManageEngine ServiceDesk Plus - Download Service Pack
Ive been using servicedesk for about 2 years now and quite happy with it
ManageEngine ServiceDesk Plus - Download Service Pack
23 February 2009, 01:32 PM
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Remedy is very good but only if you have the budget for it because its still an expensive package if its not a large company.
Ive been using servicedesk for about 2 years now and quite happy with it
ManageEngine ServiceDesk Plus - Download Service Pack
Ive been using servicedesk for about 2 years now and quite happy with it
ManageEngine ServiceDesk Plus - Download Service Pack
Thought that may be the case, we had it when I worked for Accenture and now with CSC which are both global company's.
23 February 2009, 10:31 PM
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24 February 2009, 10:14 AM
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Tbh I like it... it does the job that we require of it
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