Navtrak - 15 min response time!!!
02 October 2001, 10:59 AM
#1
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Picked up my car from dealer yesterday - took off without doing the Proactive "bit" (test it works once in a while) and was very unhappy to wait 15mins before getting a call.
Much use that is if the cars already left the area in someones van!!!
Anyone else had any problems??
Jza
Much use that is if the cars already left the area in someones van!!!
Anyone else had any problems??
Jza
22 October 2001, 12:19 PM
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Keep giving them hassle. Write to them. Complain.
There is a problem here that they claimed they were sorting out - I also had a problem where I ended up leaving a message on their ansafone, and had to wait an hour for a response.
Write to them, express your dissatisfaction. Unless we give 'em hassle (and goodness only knows, I have) this will happen.
Do not let them continue to give poor service!
There is a problem here that they claimed they were sorting out - I also had a problem where I ended up leaving a message on their ansafone, and had to wait an hour for a response.
Write to them, express your dissatisfaction. Unless we give 'em hassle (and goodness only knows, I have) this will happen.
Do not let them continue to give poor service!
22 October 2001, 04:53 PM
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15 mins seems to be good for them
Try the 5 days I have waited so far!!
An engineer is now looking for a possible fault on the system on our car on Wednesday following uncountable phone calls to them by my wife (her car).
I am worried about the integrity of this system, especially as our car was vandalised last week and am worried about theft now.
I previously had a sense of security due to this installation, but it appears that it has never worked since fitting 9 months ago and this has now gone.
Paul
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Try the 5 days I have waited so far!!
An engineer is now looking for a possible fault on the system on our car on Wednesday following uncountable phone calls to them by my wife (her car).
I am worried about the integrity of this system, especially as our car was vandalised last week and am worried about theft now.
I previously had a sense of security due to this installation, but it appears that it has never worked since fitting 9 months ago and this has now gone.
Paul
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04 November 2001, 04:52 PM
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JZA - I had some issues with them when I first got it fitted as well, although I had phoned them twice with my details they had the mobile/land numbers wrong[img]images/smilies/mad.gif[/img]. I got it sorted out, & response is great now
, very polite on the phone as well, escpecially when I forgot to de-activate 3 times one day
they have said that I can try the service out as much as possible
Now I feel safe leaving my car for at least 30mins @ a time
,
cheers
shunty
, very polite on the phone as well, escpecially when I forgot to de-activate 3 times one daythey have said that I can try the service out as much as possible
Now I feel safe leaving my car for at least 30mins @ a time
, cheers
shunty
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15 November 2001, 12:17 PM
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My other half set the thing of just now - going for lunch in the scooby. In fairness to Navtrak they rang me in about 3 mins - so maybe its just a one off!!!
Keep testing as Chiark says!!!
Jza
Keep testing as Chiark says!!!
Jza
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