alcazar

iTrader: (2)

Ordered a gift for one of my lads off Amazon. Amazon sent me an e-mail with tracking number saying it would be with me on Wednesday. Waited in all day: no parcel.

Next morning, the UPS site said it was out for delivery again..it never arrived again, waited in all day again.

THIS morning, same again. A phone call to UPS reveals it WASN'T on the lorry on Wednesday, it WASN'T on the lorry yesterday and it's NOT on the lorry today, plus they can't find it now at the warehouse.

They also insist that THEY can't see what I can...the message saying it's out for delivery today, and that they can't contact Amazon, so I have to do it.

Liars? I think so...and it looks like someone has nicked the gift.

Waiting for Amazon to get back tome to tell me what they can/can't do for me...and what they are going to do as compensation.
The last will probably be nowt.

f1_fan

iTrader: (9)

Was you purchase directly from Amazon or via a reseller?

AudiMan

Happens loads this time of year,
I had an axe go missing last week ?? guess a delivery driver needed one too??

Graz

Never had an Amazon delivery via UPS. Usually either Royal Mail or the dreaded Yodel, they used to use City Link a fair bit too though I haven't had anything from them for a while.

Wish everyone would use DPD, this is the model that all other couriers should base their methods on. Two hour delivery window by text, option to change it to the next day etc. and you can track the location of your package when it's out for delivery in real time on their web site, how cool is that

alcazar

iTrader: (2)

Direct from Amazon.

They have sent it again, to be delivered tomorrow.... and that's my reward for three wasted days: a free next day delivery after they cocked up the normal one.

Will have to think carefully before using these again.

5cooby1

iTrader: (18)

Yeah dpd are better than a lot of others

pflowers

Another vote for dpd, I'm waiting for them now, I can see online that's he's about 10mins from me - bang in the middle of the advised timeslot.

BLU

iTrader: (27)

In other words its probably Amazon that have f*cked up.... again, not the couriers!!

DemonDave

iTrader: (13)

Yea Amazon normally do not use UPS - never had a problem with UPS or DPD

Skoobie Dhu

iTrader: (3)

I've had a similar issue this week with amazon, this time with Hermes.
Ordered a kindle paperwhite and it failed to appear on the nominated day. I checked the tracking on amazon and it seemed that it had been sent to the wrong distribution hub. I phoned amazon and was very disappointed with their customer service approach, at no point did they take any accountability of the problem and beyond sending an email to Hermes to try to find it I was told there was little else they could do.
This continued for 3 days until I got spoke to a chap who wanted to try to resolve the issue. He put me through to the kindle department (US based) and a completely different level of customer service kicked in and a replacement was on its way shortly after.

Amazons service is now starting to be tarnished by their choice of carriers - we see amazon deliveries (if we're lucky..) using both Hermes and Yodel.

DYK

Used to work at DPD,was then interlink/geopost..Now ze Germans have taken it...

pimmo2000

iTrader: (6)

Amazon sent me an email saying they had tried to deliver my parcel but no one was in, I called them up and asked how that works, as the delivery address was a 24/7 secure site, with a guard on duty all the time.

They didn't know and it appeared the next day.

scarey

A lot of people on here blaming Amazon for an error made by a courier company.

Bit like blaming BA when their flight is delayed by a problem with the airport IMO.

Truss

iTrader: (2)

Amazon/UPS managed to "lose" an LG 47" smart TV earlier in the year for me.
Amazon/Lloyds bank managed to take unauthorized money from my bank in a different, unrelated transaction a few months back.

I know which Company I don't use anymore. I can't say I've ever had a smooth transaction with Amazon (direct not third party)

tony de wonderful

I lost a power fc coming from Australia. Actually I never found out exactly what happened to it, and it is possible I was swindled by the seller. It's made me much more wary and careful about buying things like this, so was a costly but valuable lesson.

f1_fan

iTrader: (9)

Yep, they are struggling to meet their own standards they force on their resellers

alcazar

iTrader: (2)

Nope. UPS showed it arriving with them, then they "lost" it.........

f1_fan

iTrader: (9)

Yes but Amazon have system with all these agents whereby they get a tracking number for the delivery before it's even been packed and they can't keep up at this time of year. Not saying that is ddefinitely the case here, but it's a distinct possibility.

alcazar

iTrader: (2)

Fair enough.

The replacement arrived this morning by Royal Mail...

scarey

When I used to use TNT I had the tracking number as soon as I filled in the paper copy to give to the delivery driver. I could give this to the customer before I had even phoned in the collection with TNT.

f1_fan

iTrader: (9)

Yep exactly, point is if you then dont have the package ready for TNT to collect customer has a tracking number for a package that is not in the TNT network through no fault of TNT's..... this is what I believe happens with Amazon sometimes!

Turbohot

Frankly, I wouldn't wait for an important gift to arrive to me on as late as 18th December, as I'd think with a little common sense that the delivery could get delayed no matter what they promise. If it is important, I'd get it shipped to me at least by the end if November at the latest.

If I were in alcazar's shoes, I would have rotated at full speed with my impatience at one spot day and night, this all day waiting in and messing for days would have done my head in. Then I would have had to get new shoes shipped to me, as they 'd have been worn out. You don't need this extra-added stress when you know it's going to be hectic as it is.

Live and learn, alcazar. Never expect anything shipped to you that late from anyone around Christmas time.

alcazar

iTrader: (2)

Yet they could get it to me in ONE DAY when pushed?

Scotsman

iTrader: (3)

Errr, it's not Amazon that's fecking up here, it's the courier companies.

My wife's company uses a pile of different couriers and they are all pretty dire at times.

DPD is by far the best I've seen - excellent service.

Also - why wait in for a delivery - you can get stuff delivered to a local Collect Plus store with Amazon (http://www.collectplus.co.uk/). You get an email when it arrives there and you can collect at your own convenience.

f1_fan

iTrader: (9)

Sorry, but it is! Or rather it could be as we don't know for sure, but one of my customers sells thousands of items on Amazon and in 75% of the cases where the Amazon fulfilment fails it's because they haven't passed the package to the delivery company!

Scotsman

iTrader: (3)

Yep - it could be, you're right. Considering how bad the courier companies are too then it's a surprise anything gets out in time.

Saying that though, probably 95% of the stuff we order from Amazon arrives when expected, and we order a lot via Amazon Prime.

Rob_Impreza99

iTrader: (3)

I thought DPD took over Parceline ?

DPD are certainly one of the best for reliablity, they are one of the most expensive though. Personally ive never had a problem with UPS touch wood