Have Telewest lost the plot? Please read!
02 March 2007, 06:14 PM
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Have Telewest lost the plot? Please read!
I've just got off the phone to Telewest (finally got through after lots of engaged tone). I asked them what they were going to do to keep me as a customer. They offered me a discount of £9 / month off the XL package that costs £20.50 / month.
I was expecting that to be it, but then the woman goes on to say the discount will be applied every month for six months, until the shows 24, lost etc are shown on Telewest later in the year.
I can't see why they are willing to loose £54 from me for six months, when they wouldn't pay another 90p a month to Sky to keep Sky One etc. Someone please explain the logic in that.
Spread the word that this discount is available. If Virgin's 3.3 million customers claim this discount, Branson will wish that he'd accepted Sky's 90p / month increase.
I'm p1ssed off that us customers weren't given the option of what we'd like to do. They could have easily done a web poll to see what our opinions were. I hope it costs Branson big time!
Cheers
Anders
I was expecting that to be it, but then the woman goes on to say the discount will be applied every month for six months, until the shows 24, lost etc are shown on Telewest later in the year.
I can't see why they are willing to loose £54 from me for six months, when they wouldn't pay another 90p a month to Sky to keep Sky One etc. Someone please explain the logic in that.
Spread the word that this discount is available. If Virgin's 3.3 million customers claim this discount, Branson will wish that he'd accepted Sky's 90p / month increase.
I'm p1ssed off that us customers weren't given the option of what we'd like to do. They could have easily done a web poll to see what our opinions were. I hope it costs Branson big time!
Cheers
Anders
02 March 2007, 06:24 PM
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02 March 2007, 07:12 PM
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im going to ring up and get the discount.. ive had worse than that though.. they have emailed to appologise to me about me having a connection speed 10 times less than it should be and just said there working on it!
Think i'll try and get a bit more!!
Think i'll try and get a bit more!!
02 March 2007, 07:58 PM
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Exactly...and if Branson was on the other side of the table he would be doing exactley the same at Rupert Murdock. Look at the size of Branson's empire, give him another 10 years and he'll be supplying Virgin Nuclear power, Virgin water and probably Virgin Bioethanol fuel.
Anders
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02 March 2007, 08:05 PM
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Exactly...and if Branson was on the other side of the table he would be doing exactley the same at Rupert Murdock. Look at the size of Branson's empire, give him another 10 years and he'll be supplying Virgin Nuclear power, Virgin water and probably Virgin Bioethanol fuel.
Anders
Anders
but feuding families an all that, eh..
02 March 2007, 08:18 PM
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I rang them last night and asked them what they were going to give me as compensation due to losing Sky one etc. They upgraded me to the large TV package with all channels for only £1 extra a month. Keeps me happy 
02 March 2007, 09:58 PM
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03 March 2007, 10:25 PM
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Virgin media will crap themselves as customers leave for SKY and do a u-turn - Cable will return to normal !!!
03 March 2007, 10:27 PM
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03 March 2007, 10:44 PM
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03 March 2007, 10:49 PM
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03 March 2007, 10:57 PM
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03 March 2007, 11:16 PM
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Well, I had James Murdoch (CEO of Sky) standing at the end of my desk yesterday, and what he had to say on the situation was interesting.
Certainly a lot of unhappy Virgin customers....and the Sky call centres are getting a LOT of volume in the last 2 days.
As with everything, 2 sides to every story, and I'm fairly neutral to the whole thing really.
Certainly a lot of unhappy Virgin customers....and the Sky call centres are getting a LOT of volume in the last 2 days.
As with everything, 2 sides to every story, and I'm fairly neutral to the whole thing really.
03 March 2007, 11:32 PM
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No, not really. Just the usual super-energetic form typical of most CEOs 
He did have a VERY well tailored suit though.......
As he said, the only loser in all of this is the consumer.....but going one on one with a globally well recognised brand such as Virgin certainly seems to be something quite exciting for him.
He did have a VERY well tailored suit though.......
As he said, the only loser in all of this is the consumer.....but going one on one with a globally well recognised brand such as Virgin certainly seems to be something quite exciting for him.
03 March 2007, 11:33 PM
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