Had SKY+ fitted last Sunday and..........
17 December 2004, 05:30 PM
#1
Scooby Regular
Thread Starter
Join Date: Feb 1999
Location: Cardiff. Wales
Posts: 11,758
Likes: 0
Received 0 Likes
on
0 Posts
Had SKY+ fitted last Sunday and..........
And the guy who fitted it has put a bloody great big deep scratch in my brand new Pioneer DVD.
Rang Sky straight away and told them, they said I'd be contacted by install Co on the Mon. Guess what? Nothing. Rang them today to be told they have 7 "working days" to visit me and make a decision as to what to do. The guy on the phone was very rude and arrogant.
If, as I suspect they dont visit me to see the damage what is the best course of action to take against them as I either want a new DVD(mine was 10days old and the deep scratch is very visible as its on the front.) or a cash settlement from them.
Chip
Rang Sky straight away and told them, they said I'd be contacted by install Co on the Mon. Guess what? Nothing. Rang them today to be told they have 7 "working days" to visit me and make a decision as to what to do. The guy on the phone was very rude and arrogant.
If, as I suspect they dont visit me to see the damage what is the best course of action to take against them as I either want a new DVD(mine was 10days old and the deep scratch is very visible as its on the front.) or a cash settlement from them.
Chip
17 December 2004, 05:35 PM
#3
Scooby Regular
Join Date: Jan 2002
Location: WYIOC. The Foxglove, Kirkburton, Huddersfield.
Posts: 5,400
Likes: 0
Received 0 Likes
on
0 Posts
Send them a copy of the invoice/receipt for the DVD player with a covering letter threatening legal action if they don't reimburse you within 7 days.
17 December 2004, 05:37 PM
#5
Scooby Regular
Thread Starter
Join Date: Feb 1999
Location: Cardiff. Wales
Posts: 11,758
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by pslewis
DVD's are only £20 now - is it worth the worry?
Pete
Pete
Unlike yourself obviously, I ONLY buy quality equipment.
Chip
Trending Topics
17 December 2004, 05:39 PM
#8
Scooby Regular
Join Date: Feb 2002
Location: Nobody knows how to tie the simple knots that I know
Posts: 8,010
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by pslewis
DVD's are only £20 now - is it worth the worry?
Pete
Pete
says him who who objects to gym membership going up a bit, has a hissyfit and cancels it!!!
17 December 2004, 05:52 PM
#10
Scooby Regular
Thread Starter
Join Date: Feb 1999
Location: Cardiff. Wales
Posts: 11,758
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by mart360
The guy on the phone was very rude and arrogant.!!!!!!!!1
its sky .. what do you expect
i,ve never had anything less!!!
are we talking dvd player or disk...??
bol
Mart
its sky .. what do you expect
i,ve never had anything less!!!
are we talking dvd player or disk...??
bol
Mart
Chip
17 December 2004, 08:10 PM
#12
Scooby Regular
Join Date: Jan 2002
Location: WYIOC. The Foxglove, Kirkburton, Huddersfield.
Posts: 5,400
Likes: 0
Received 0 Likes
on
0 Posts
What can I say...
Send them a copy of the invoice/receipt for the DVD player with a covering letter threatening legal action if they don't reimburse you within 7 days.
Send them a copy of the invoice/receipt for the DVD player with a covering letter threatening legal action if they don't reimburse you within 7 days.
17 December 2004, 09:46 PM
#13
Scooby Regular
Join Date: Oct 2000
Location: Sybaris
Posts: 2,640
Likes: 0
Received 0 Likes
on
0 Posts
Exactly the same happened to me - Sky installer scratched the front of my Pioneer sub (2 days old at the time) with the back of the old box as he was removing it, despite my offer to move it all out of the road for him.
Took a couple of months, but it did all eventually get sorted out. Didn't have to send them anything - a 'team manager' was in the area and came out to have a look at the damage. They passed it to their insurers who contacted me and arranged for a replacement system to be sent out.
Took a couple of months, but it did all eventually get sorted out. Didn't have to send them anything - a 'team manager' was in the area and came out to have a look at the damage. They passed it to their insurers who contacted me and arranged for a replacement system to be sent out.
18 December 2004, 12:53 AM
#16
Scooby Regular
Join Date: Aug 2003
Posts: 2,644
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by two_fiveboy
hope it get sorted out.
but not trying to be cynical or anything, but a scratch doesn't actually affect the performance... surely?
well, anyhow, good luck
but not trying to be cynical or anything, but a scratch doesn't actually affect the performance... surely?
well, anyhow, good luck
Chip, stick to your guns. Keep grinding sky down till the pay up. It's not your fault monkey brain installer scratched your new equipment.
18 December 2004, 07:11 AM
#17
Scooby Regular
Join Date: Nov 2002
Posts: 799
Likes: 0
Received 0 Likes
on
0 Posts
Chip, hope i can get things sorted for ya mate, we are a contracting company in Galsgow and also carry out insurance works in folks hooses.
We get numerous calls from a client who has a contract to repair all the f*ck up skys installation team have ie ladders through conservatory roofs,boring holes in walls and hitting cables etc.
This client PAYS for ALL damage done by sky.
If you need an inside contact number let me know and i can pm you.
Regards
Davie
We get numerous calls from a client who has a contract to repair all the f*ck up skys installation team have ie ladders through conservatory roofs,boring holes in walls and hitting cables etc.
This client PAYS for ALL damage done by sky.
If you need an inside contact number let me know and i can pm you.
Regards
Davie
18 December 2004, 01:08 PM
#19
Scooby Regular
Thread Starter
Join Date: Feb 1999
Location: Cardiff. Wales
Posts: 11,758
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by two_fiveboy
hope it get sorted out.
but not trying to be cynical or anything, but a scratch doesn't actually affect the performance... surely?
well, anyhow, good luck
but not trying to be cynical or anything, but a scratch doesn't actually affect the performance... surely?
well, anyhow, good luck
Chip
31 December 2004, 01:30 PM
#20
Scooby Regular
Thread Starter
Join Date: Feb 1999
Location: Cardiff. Wales
Posts: 11,758
Likes: 0
Received 0 Likes
on
0 Posts
Sorted. After many unreturned phone calls I threatened legal action. Now got a cheque for £349 from them.
As for Sky customer service.What a bunch of bloody halfwits they are. If I hadnt wanted to keep the SKY+ I would have sent the lot back.
Chip
As for Sky customer service.What a bunch of bloody halfwits they are. If I hadnt wanted to keep the SKY+ I would have sent the lot back.
Chip
31 December 2004, 03:18 PM
#21
Scooby Regular
iTrader: (1)
Join Date: Apr 2003
Location: Glasgow, Scotland
Posts: 5,947
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Chip
Sorted. After many unreturned phone calls I threatened legal action. Now got a cheque for £349 from them.
As for Sky customer service.What a bunch of bloody halfwits they are. If I hadnt wanted to keep the SKY+ I would have sent the lot back.
Chip
As for Sky customer service.What a bunch of bloody halfwits they are. If I hadnt wanted to keep the SKY+ I would have sent the lot back.
Chip
So you pocket the 350 big ones and live with the scratch?
31 December 2004, 03:52 PM
#22
Scooby Regular
iTrader: (1)
Join Date: Dec 2002
Location: Preston, Lancs.
Posts: 2,977
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by talizman
Good Result!
So you pocket the 350 big ones and live with the scratch?
So you pocket the 350 big ones and live with the scratch?
Now the thing to do is get on the reatiler the DVD came from, tell them it was a Christmas present, you've only just opened it & set it up, and found it has a FRO scratch on it, and you want it replacing ASAP.
John
31 December 2004, 04:10 PM
#23
Scooby Regular
Thread Starter
Join Date: Feb 1999
Location: Cardiff. Wales
Posts: 11,758
Likes: 0
Received 0 Likes
on
0 Posts
Not so lucky guys!
They give me a cheque payable to the retailer(Richer Sounds) for me to buy a new dvd. After my purchase they then send a courier to pick up the scratched dvd. If they do pay a courier to pick it up I wonder what they'll do with it anyway.
I do think however that this manager was calling my bluff by saying this as I got a bit stroppy with him. Either way I dont care as I'll have a new dvd whatever happens.
I'm also getting a full refund of all the call charges Ill have for the hours Ive spent on the phone trying to sort this out.
Chip.
They give me a cheque payable to the retailer(Richer Sounds) for me to buy a new dvd. After my purchase they then send a courier to pick up the scratched dvd. If they do pay a courier to pick it up I wonder what they'll do with it anyway.
I do think however that this manager was calling my bluff by saying this as I got a bit stroppy with him. Either way I dont care as I'll have a new dvd whatever happens.
I'm also getting a full refund of all the call charges Ill have for the hours Ive spent on the phone trying to sort this out.
Chip.
Thread
Thread Starter
Forum
Replies
Last Post
JonMc
Subaru Parts
22
06 February 2016 09:50 PM
matt12
ScoobyNet General
64
16 September 2015 09:16 PM
matt12
Engine Management and ECU Remapping
4
14 September 2015 09:36 AM