Insurance problem...NFU Mutual
09 January 2018, 07:52 PM
#1
Insurance problem...NFU Mutual
Late November a herd of cows escaped from a field and to cut a long story short did damage to my car,It was 3.35am and car was parked on my driveway.
Police informed and they dealt with the situation and passed me the details of the cows owners. I went around to the house and they agreed to liability,and passed me on to the insurance company they used (NFU Mutual)
They called me and said that an engineer would come to access the damage and get the car repaired.... No call from engineers,waited a week and then called again.. Apologies and promised to pass all details for engineer to call me to get appointment.. Again nothing happened..
After 4 weeks of being promised to,lied to,never had calls returned and generally ignored i took car to bodyshop we use and got them to quote for the repair.
I called insurance and told them of the situation,they gave email to send pictures and costs. This was December 22nd.. They said they would call between Christmas and New year to give the go ahead.
Still no call, so i left it until 5th Jan,called again...
They said they didnt receive any emails and could we send them again with all details.
I contacted the garage who sent them again yesterday..
So....
It sounds to me like they are giving me the runaround and generally pissing me off...
Is there anything else i can do besides try and make myself more of a nuisance ?
My car has had close to £2000 of damage on it for nearly 2 months and NFU Mutual dont seem to give a flying ****...
Police informed and they dealt with the situation and passed me the details of the cows owners. I went around to the house and they agreed to liability,and passed me on to the insurance company they used (NFU Mutual)
They called me and said that an engineer would come to access the damage and get the car repaired.... No call from engineers,waited a week and then called again.. Apologies and promised to pass all details for engineer to call me to get appointment.. Again nothing happened..
After 4 weeks of being promised to,lied to,never had calls returned and generally ignored i took car to bodyshop we use and got them to quote for the repair.
I called insurance and told them of the situation,they gave email to send pictures and costs. This was December 22nd.. They said they would call between Christmas and New year to give the go ahead.
Still no call, so i left it until 5th Jan,called again...
They said they didnt receive any emails and could we send them again with all details.
I contacted the garage who sent them again yesterday..
So....
It sounds to me like they are giving me the runaround and generally pissing me off...
Is there anything else i can do besides try and make myself more of a nuisance ?
My car has had close to £2000 of damage on it for nearly 2 months and NFU Mutual dont seem to give a flying ****...
09 January 2018, 08:16 PM
#2
Call them and tell them you are going to give them 7 days to fix you car. You need to also tell them you are sending the notice recorded delivery and need a contact name for it.
Tell them that failure to fix it within the time you’ll take them to court to pay for it.
Depending on damage you could press on feeling unsafe in a damaged car / wanted to sell it but can’t with a HUGE dent etc
Tell them that failure to fix it within the time you’ll take them to court to pay for it.
Depending on damage you could press on feeling unsafe in a damaged car / wanted to sell it but can’t with a HUGE dent etc
09 January 2018, 08:50 PM
#4
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Join Date: Mar 2000
Location: Weston Super Mare, Somerset.
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Write to CEO of NFU Mutual and copy to cows' owner.
Perhaps your home insurance guys could help?
=========
Joking of course but take a Netflix attitude and threaten to shoot a cow every 24 hrs until car repaired.
There is a classic SN post about cows trampling on a car trying to drive down a country lane if you have the time to search.
dl
Perhaps your home insurance guys could help?
=========
Joking of course but take a Netflix attitude and threaten to shoot a cow every 24 hrs until car repaired.
There is a classic SN post about cows trampling on a car trying to drive down a country lane if you have the time to search.
dl
10 January 2018, 10:22 AM
#6
Scooby Regular
Trending Topics
10 January 2018, 04:00 PM
#10
NFU are a bunch of *****.
A while ago my GF was run off the road in the lanes by an old boy in the lanes, she was driving my other car, but insured in my name with her as a named driver fully comp.
So my insurance company writes off my car and we got a payout within a week and i went off and bought her another car.
end of story we thought.. turns out the old boy is with NFU and he couldnt be bothered to contact them .. every time my company contacted the nfu the old boy never answered and queries, so my company couldnt claim the costs back from the nfu, they told me it would probably go to court eventually.
So after all that i got my renewal quote back in october, it went from 450 full comp all mods declared to 3500!!!. All because i had an unclosed claim.
So I sold my car, her I am in late forties expected to pay 3500 a year, i dont think so.
FU.NFU.
A while ago my GF was run off the road in the lanes by an old boy in the lanes, she was driving my other car, but insured in my name with her as a named driver fully comp.
So my insurance company writes off my car and we got a payout within a week and i went off and bought her another car.
end of story we thought.. turns out the old boy is with NFU and he couldnt be bothered to contact them .. every time my company contacted the nfu the old boy never answered and queries, so my company couldnt claim the costs back from the nfu, they told me it would probably go to court eventually.
So after all that i got my renewal quote back in october, it went from 450 full comp all mods declared to 3500!!!. All because i had an unclosed claim.
So I sold my car, her I am in late forties expected to pay 3500 a year, i dont think so.
FU.NFU.
10 January 2018, 08:51 PM
#12
Ring up, speak to a supervisor/manager and ask exactly what the situation is.
It could be that they are extremely busy and there is a slight backlog, the amount of claims at this time of year could mean they may take longer than normal.
They will (or at least should) be very keen for you to claim via themselves, as if you go via your own insurer or claims management company the costs will spiral for them. Use that to your advantage and i suspect it'll get sorted quicker
It could be that they are extremely busy and there is a slight backlog, the amount of claims at this time of year could mean they may take longer than normal.
They will (or at least should) be very keen for you to claim via themselves, as if you go via your own insurer or claims management company the costs will spiral for them. Use that to your advantage and i suspect it'll get sorted quicker
11 January 2018, 08:15 AM
#13
Scooby Regular
Call them and tell them you are going to give them 7 days to fix you car. You need to also tell them you are sending the notice recorded delivery and need a contact name for it.
Tell them that failure to fix it within the time you’ll take them to court to pay for it.
Depending on damage you could press on feeling unsafe in a damaged car / wanted to sell it but can’t with a HUGE dent etc
Tell them that failure to fix it within the time you’ll take them to court to pay for it.
Depending on damage you could press on feeling unsafe in a damaged car / wanted to sell it but can’t with a HUGE dent etc
The original outstanding amount was just over £1k.
Good luck.
11 January 2018, 04:47 PM
#14
Thanks for replies....
When i spoke to them again on Monday they said that they would make contact with a couple of days to sort out the confirmation to the repairer..
Still didnt hear so called them again today....
They have all the information and its been passed to the engineer section today and i should hear from the repairing garage within 24 hours with regards to car repair.
Im not holding my breath and can see me having to call them again on Monday.
Every time i call,it "seems" it prompts the next move... It probably doesnt,bit i guess their placation tactics make you think so.
If i never called im sure that nothing would ever be done in the hope that i would forget about the £2000 of damage on the car.
All in all,its extremely disappointing as i thought NFU was one of the "premium" insurance companies,when in reality they treat 3rd party non fault claimants as nuisances..
Whereas around 6 months ago,a woman drove into the back of us at some traffic lights and her insurer (Liverpool Victoria ) were excellent,on the ball with a hire car and paid out for total loss in 11 days.
NFU mutual will never see a penny out of me or my family again.
When i spoke to them again on Monday they said that they would make contact with a couple of days to sort out the confirmation to the repairer..
Still didnt hear so called them again today....
They have all the information and its been passed to the engineer section today and i should hear from the repairing garage within 24 hours with regards to car repair.
Im not holding my breath and can see me having to call them again on Monday.
Every time i call,it "seems" it prompts the next move... It probably doesnt,bit i guess their placation tactics make you think so.
If i never called im sure that nothing would ever be done in the hope that i would forget about the £2000 of damage on the car.
All in all,its extremely disappointing as i thought NFU was one of the "premium" insurance companies,when in reality they treat 3rd party non fault claimants as nuisances..
Whereas around 6 months ago,a woman drove into the back of us at some traffic lights and her insurer (Liverpool Victoria ) were excellent,on the ball with a hire car and paid out for total loss in 11 days.
NFU mutual will never see a penny out of me or my family again.
15 January 2018, 02:09 AM
#17
Scooby Regular
Interesting thread,.....our Impreza is insured with the NFU.
If I ever get an issue (I haven't so far), I'll march in to their local office.
I worked for them myself for a bit,......20-odd years ago
If I ever get an issue (I haven't so far), I'll march in to their local office.
I worked for them myself for a bit,......20-odd years ago
31 January 2018, 10:45 AM
#20
Scooby Regular
NFU are a bunch of *****.
A while ago my GF was run off the road in the lanes by an old boy in the lanes, she was driving my other car, but insured in my name with her as a named driver fully comp.
So my insurance company writes off my car and we got a payout within a week and i went off and bought her another car.
end of story we thought.. turns out the old boy is with NFU and he couldnt be bothered to contact them .. every time my company contacted the nfu the old boy never answered and queries, so my company couldnt claim the costs back from the nfu, they told me it would probably go to court eventually.
So after all that i got my renewal quote back in october, it went from 450 full comp all mods declared to 3500!!!. All because i had an unclosed claim.
So I sold my car, her I am in late forties expected to pay 3500 a year, i dont think so.
FU.NFU.
A while ago my GF was run off the road in the lanes by an old boy in the lanes, she was driving my other car, but insured in my name with her as a named driver fully comp.
So my insurance company writes off my car and we got a payout within a week and i went off and bought her another car.
end of story we thought.. turns out the old boy is with NFU and he couldnt be bothered to contact them .. every time my company contacted the nfu the old boy never answered and queries, so my company couldnt claim the costs back from the nfu, they told me it would probably go to court eventually.
So after all that i got my renewal quote back in october, it went from 450 full comp all mods declared to 3500!!!. All because i had an unclosed claim.
So I sold my car, her I am in late forties expected to pay 3500 a year, i dont think so.
FU.NFU.
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