wrx300scooby

Rant on.
Mother in law is 86 and needs her phone, we call her all the time checking on her. Around six weeks ago her phone/line started playing up so we bought a new phone. Nothing changed so we contacted bt to get an engineer to find the fault(you always get through to someone in India FFS) so far we have had SIX engineers to the house over the past few weeks and none can get the phone to work on a permanent basis, they get it to work but it lasts just a few hours before the fault happens again. Tonight I get another call from India telling me that the fault was at the exchange so whilst he was on the line we tried calling mother in law, guess what, yes, the line wasn't working!!! So that was attempt number seven!! WTF can we do, we just don't know who to turn to. Any useful suggestions welcome. Oh BTW we thought about getting her a mobile but TBH she wouldn't be able to fathom it bless her, 86 and all that.
Rant off

LSherratt

iTrader: (1)

I'll PM you the direct number that got my 4 month BT case sorted. She's from the 'chairmans' office.

wrx300scooby

Thank you I will be in touch with you through PM

jaf2212

Send an email to john.petter@bt.com, current chairman detailing the issues, works everytime

wrx300scooby

Cheers, will give that a go too

Chip

Had same problem with my mother. Bought her a mobile with big numbers on it and also programmed important numbers into speedial. Printed a little sticker for back of phone with who's number was who's so now all she has to do is use speedial to ring us if needed which even she can do.

wrx300scooby

Great news, finally got the problem sorted. Many thanks for the information LS

wrx300scooby

Thanks but ended up not needing to contact him but information logged for future reference

warrenm2

so what was the problem?

wrx300scooby

After all the hours the engineers put into the job the senior repair team in Newcastle deemed that a new dedicated wire to her property would do the trick.
It worked!!!!(well so far)

LSherratt

iTrader: (1)

Glad it's sorted, hopefully I did get your PM and replied to you in another thread so I have been keeping up with you .