Livicol

I have been trying to contact them for the last week....always on hold for an age,leaving details on their website,sent an email with all the details so they could phone me when they were quiet enough...no joy.Finally got through this morning on the phone,was asked who do I want to speak to,I say anyone...they ask my age(40 y.o.),and who with and what was my best quote so far...411 quid/admiral for a '94 WRX..rather abrupt he says no we cant get anywhere near that,never asked post code blah blah(which is not a bad one),considering some of the good prices that have been getting banded about on here I find that hard to believe(not that i have knowledge in the insurance industry ye understand ).A-plan in fact quoted me 360 but with cat 1 security,only have cat 2, Keith Michaels could not obviously be arsed ....maybe his coffee was gettin' cold or summit,I'll take my hard earned elsewhere.
Col

Moley

iTrader: (9)

Should have asked for Gary then

Holyterror72

If your 'naming and shaming' who else have you has bad experiences with? I tried ringing Moley a week ago and couldnt get through. Im assuming he was busy and wont hold it against him!

I know its disapointing when you see the prices on these threads for insurance but everyone has different postcodes, mods, age, etc so I suppose you wont always get good quotes unfortunately

So why dont you tell us who else youve had bad experiences with? Ive had to wait an age for nearly all insurance companies on the phone, been asked endless questions and then lastly 'is it an import' and cant help, after half an hour of being on the phone.

Moley

iTrader: (9)

Cheers for your support mate

I know it can be hard to get hold of me at times, but as you can all appreciate i am very very busy, but i do try to get back to everybody.

Many thanks

Gary

Stevesbluewrx

iTrader: (4)

Gary,

I didn't mind waiting mate.

Things sure sped up a bit when they asked who I was and when I said "The Gimp".........party on cowboy.

Steve

Moley

iTrader: (9)

PMSL, yeah that did raise a few eyebrows!!!!

Livicol

I understand and expect to get stuck on hold ,the thing that peed me off was finally getting through and upbruptly being told after hardly any questions no we cant help you.
Holyterror72 cant say I've had any other bad experiences Mate.

Holyterror72

What good insurance companies have you contacted? Ive got an import and need to ring around in the next few weeks so any help is appreciated.

Moley

iTrader: (9)

If you don't ask for me you'll go through to someone who can quote on Subaru's but doesn't specialise in them.
Bear in mind as a broker we don't just do cars, we do household, public liability, commercial insurance etc.

The questions you would have been asked are aimed to tell if we'll be able to help or not. In this case your quote elsewhere was too cheap for us to compete with, and i would have hoped you'd rather be told this at the start of the quote before we wasted 10 minutes of your time asking all the questions just to tell you we can't do anything.

Thats why we normally ask what your best quote elsewhere is. NOT so that we can just beat that quote by a few quid, is is to find out if we are wasting both our time and your time by going through a full 10 minute quote.

Gear Head

iTrader: (2)

Have been trying to get of you gary for the past 4 hours!
Have also been on hold twice for 5mins and been cut off.

Moley

iTrader: (9)

I recieved your pm and am waiting for the underwriters to get back to me

Will be in contact as soon as i have an answer

Gear Head

iTrader: (2)

Cheers m8, just wanted to check that I'm insured on the teg past today.

RMA26

Can imagine it being frustrating for both parties

But as Gary says, there’s only one of him!

Moley, couldn’t you have a word with the boss and either get a DDI or voicemail? Or maybe an email address set up specifically for Scoobynetter’s? you could then automate the reply so everyone is kept in the loop (underwriters etc)

Just a thought mate

Moley

iTrader: (9)

Am working on a few ideas

Hopefully if anyone needs to contact me via e-mail send it to gary.m@keithmichaels.co.uk i SHOULD get it

RMA26

You've done it now..............

Scotsman

iTrader: (3)

Got to say that it only took me 2 phone calls to get hold of Gary - and when I did it was the fastest insurance quote and deal I think I've ever been through! He beat A-Plan by almost £300.

With most insurance companies (or any company really) it really depends on who you get, my experience with A-plan was very average, whilst others on here rave about them. My experience with Keith Michaels has been excellent.

Richard.

scooby_me

iTrader: (1)

Only ever had GOOD experiences with KM and Gary....

EVEN DID A OUT OF HOURS CHANGE OF VEHICLE!!!...

Sorry to ANYBODY that winges because you had to want 20 mins to get to speak to Gary, if you dont want the best cover at the best price DONT WAIT!.

Gary has always consistantly offered the best cover for my scooby`s.

it seemd that everybody want things done that very min....

SORYY BUT PPL HAVE JOBS TO DO......


BTW Gary can gou give me a call as i had a very odd letter from you guys the other day!!!

Darren


THUMBS UP TO GARY FOR EVEN OFFERING HIS SERVISES :-)

C. Jay. k.

Think you guys are all missing this Guys point here......he probs phoned after reading on here how super duper Keith Michaels were only to be shot down in flames, rudely by the sounds of his post.


oooohhhh Darren, I hope thats not your genuine phone number ???
Bright as black oot,one of the busiest forums on the www !

Moley

iTrader: (9)

It wasn't rudely, just think he was expecting better than he got

As i have stated MANY times before if you do need a quote make sure you speak to me (Gary Moulson)

scooby_me

iTrader: (1)

the phone is a payt so throw away sim..... used for work and internet ppl (hence not switched on while sleeping!!!)...

i do love those dirty calls tho makes sitting on the m25 a little less boring...

LOL