Brun

My PC shuts itself down every now any again (once a fortnight - ish) and i get the blue screen of death complete with error message. I've been meaning to look into it but have never got around to it. Anyway, it's done it three times tonight and is getting on my ****. Can anyone help?

gazza-uk

have you added any new hardware
have you taken your pc to minimum configuration to run ?

Brun

No new hardware.
Minimum configuration?

gazza-uk

mon mouse keyboard

have you run diags on your mem etc?

run this and post the report

TrendSecure | TrendMicro™ HijackThis™ Overview

Brun

Here you go

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 22:21:54, on 12/06/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Eset\nod32kui.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Brun\LOCALS~1\Temp\Temporary Directory 1 for HiJackThis_v2.zip\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint.co.uk/TruprintActivia.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/.../installer.exe
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 7841 bytes

gazza-uk

dont look like anything out of order there

BlkKnight

Isn't that stop message caused by faulty RAM?

download:
Memtest86 - Download Page

Burn it to CD & boot from it.

Let it run over night & check for errors

DJ Dunk

iTrader: (5)

I had exactly the same which proved to be faulty RAM after running the Memory Checker in Vista. Luckily it has a lifetime warranty so alls well now

Keells

To me that looks like their is a corruption within the operating system, and seeing as it is coming up more frequently, would suggest that the corruption is with the boot sector of the operating system.

The first thing to do is to use the original XP disk if you have it, boot into it within dos (eg on boot up, before it loads windows). Then there will be a option to run a repair to check to O/S for an faults. It will ask you to select which operating sysrtem to check, usualy just need to wirte in "1". Then type the admin password (if setup). You will then see a line that looks like this "c:\" once you get to this option you will need to type in the command chkdsk /r. This process can take anything from 10 mins to 3 hours depending on the speed of you machine and then number of faults on the hard drive.

If this does not work then it is more than likely you will need a fresh install of Windows to resolve the issue.

jaytc2003

iTrader: (1)

It is as mentioned the memory.

It occurs when something tries to access the memory. In this case it is the win32k.sys trying to access memory that isnt working. If you have more than 1 stick of memory then remove one, and monitor it to see if it still happens, this way you eliminate the faulty ram

Brun

Dammit - only the one stick of memory in the PC

jaytc2003

iTrader: (1)

its cheap enough anyway these days so buy more

Brun

Deffo the ram then?

bioforger

iTrader: (1)

Yep 99% its a bad ram dimm. I had the same happen on mine recently to. If your PC is kept on for long periods of time, this can happen after a few years. It's also dependant of course on the quality of the ram used. Thats why I replaced my fubared dimms with Crucial ones.

Brun

Cool. I'll probably buy from here. My ram is pc3200 or sommat i think. Which would be the one to go for from there? I have 1gig at the moment. What sort of benefits would i see from more than that? Sorry for all the questions - IT ain't my best subject

bioforger

iTrader: (1)

PC3200 is DDR400 ram, make sure you know what you actually need

1gig is fine, but 2gig is better if u plan on running any flavours of vista.

I would buy it from a reputable branded ram company like Crucial, Corsair, Kingston. You can usually put in your mobo make on their websites and it will list the best dimms for you.

BlkKnight

2 x 1gb DDR400 from crucual would be my advise.

If you PC is branded (ie dell) they have a widget to advise you what your options are.

Similarly if you know your motherboard - you can do the same.

Brun

Finally pulled my finger out of my backside and ordered me 2x512 sticks made by kingston. Had to do it as my pc crashed and would only let me in via safe mode. Anyway, i thought i'd try my existing stick of ram in another slot and it appears to be fine .
My mobo has 4 slots for ram - A1, A2, B1 and B2. A1 is the one which doesn't seem to work. Tomorrow when my new ram turns up, i was gonna leave the 1 gig stick in A2 and put my 2x512's in B1 and B2, does this seem like a sound plan?

bioforger

iTrader: (1)

No

Take out the old dimm, it may seem to be working in another slot, but it might be still erroring, and just not showing up as a BSOD. Up to you, but it might rear its ugly head again in the future.

Brun

Alas - you have predicted correctly. I'm just back from another blue screen of death

bioforger

iTrader: (1)

btw if u keep getting bsods with the new dimms, then its a mobo issue Hopefully that won't be the case, so try the new ram in slots 1+2.

Brun

Brun

New ram installed - fingers crossed

Brun

All seems well so far

bioforger

iTrader: (1)

good

Brun

I shall let you know how i go - but in the mean time, thanks for all your input