ScoobLou

iTrader: (21)

Hi All

I'm after some telephone recording software. We use Retell at the moment and it keeps going wrong and generally being a pain in the ***.

Anyone got any recommendations?

Thanks

Lou

RMA26

Symposium is very good, for both recording and statistics

You can set up caller groups very easily too

ScoobLou

iTrader: (21)

Where can I get more info? Website

RMA26

</title> TAGS BELOW --> <title>ITCom: Symposium Call Center

davegtt

Symposium seems a bit over kill doesnt it? its more of a full on CTI software package than just a call recorder. I could point you in the right direction but I wont seeing as theyre a competitor of ours

RMA26

True, But Symposium is very good

Come on Dave, dont be a git

davegtt

Not denying its very good

LOL nope sorry. I signed a declaration of secrecy and commitment to my company, and I meant it when the ink hit the paper

ScoobLou

iTrader: (21)

Meant to say, we don't need anything too advance. We have a Department which carries out Customer Satisfaction Surveys, so we just need a simple program which will record the calls, allow us to play them back and type up the reports then archive them.

RMA26

Over to Dave...............

Do you have anything suitable?

Lou Lou - Will give the nerdy bro a call & see what he suggests, as they use VOIP & incorporate recording in this too

ScoobLou

iTrader: (21)

Thanks for that. Its not really my area, but the Supervisor of the Department asked for my help .

RMA26

Lou - for how many people are we talking?

ScoobLou

iTrader: (21)

Its only for 5 users.

We using this at the mo and just having so many problems with it

retell.co.uk

RMA26

Cant raise Bro..........typical!

davegtt

Unfortunately not no, I think we have something in the pipeline of developing a current product but not heard anything for a while. I'll ask about in the office and let you know if there is something, I can definately say there is nowt on my shelves at the minute though that I can send out. Sorry

David_Wallis

we used to use a few of these at my old place..

NICE Systems - Multimedia Interactions - NiceLog High Density Logger

boxst

Hello

I work for these people: http://www.witness.com who specialise in call recording for quality or compliance.

Steve

David_Wallis

We used that as well.. does it still hammer sql clusters.. So watch out if you ever go work for Customer Management Outsourcing - Ventura

RMA26

I have an interview there, this aft

Darren 01

Hi Lou

Nice and Witness are the big boys when it comes to voice recording. They tend to be in medium to large call centre’s

I also work for a voice recording company. www.tisl.com

PM me for my contact details and I will be more than happy to come and demo the product for you.

Cheers
Darren

ScoobLou

iTrader: (21)

Hi Darren

Thanks for that. We are having a meeting with the MD next week to decide if we are going to change systems so I will be in touch

boxst

Hello

True, although we will play with smaller centers as well particularly for IP.

Steve

David_Wallis

And I can recommend both products, allthough they are deployed in large call centre's its not normal to deploy them to all agents, or should I say they are deployed to 'smaller' groups. And it works well.. so would work for multiple / smallish groups..

Nice would probably be a little OTT though!!

Can recommend CTI too.

David

darlodge

We use NICE as well, it's great and really detailted, might be over kill for you though. Our agents base is small (60 on one system and 50 on another system) but we have loads of room for growth if needed.

We have Sympoisum as well but only use it for call assignment to agents. I never knew it did call recording....your learn something new each day.

We use another product for reporting the data from Symposium.

Darren

David_Wallis

We used to use cognos and business objects for reporting

Dazza's-STi

a bit vague question really, a bit more background would give us a better idea as to what is best...
What phone system are you using, what lines are you using, i.e. ISDN or analogue... ISDN2? ISDN30?
The rettel kit is ok if you get the right one and its setup correctly.
If your using IP phones then there are alot more issues relating to recording the calls and what system your using... you should still be abale to record all calls via the trunks though. I'm a VOIP specialist, but haven't had much to do with any VOIP recording software, so can't give a recormendation...

Daz

ScoobLou

iTrader: (21)

Sorry the question is abit vague. Its not actually my field. The MD wanted it reviewed and the Supervisor responsible for this department just asked me to help him find something.

Anyways, thanks for everyones help. I have passed your suggestions on, so they will be looked into and will direct Trevor here if he needs further help. He will also be able to give more information about his setup than me.

Lou