F*****g NTL
16 September 2004, 12:28 PM
#3
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make sure you get their name and department before you start talking to them about the problem. if they have more than two brain cells they'll then twig they can take the mick outta you 
J
J
16 September 2004, 01:43 PM
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Originally Posted by MattW
Managed to speak to a bright one. UBR problem in Swindon affecting some users, phew hopefully back today some time.
16 September 2004, 06:51 PM
#7
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We got nowhere with the customer service number so after some hard searching we managed to track down their head office.. and someone is now investigating our "issue".
NTL Group Ltd
Ntl House
Bartley Wood Business Park
Bartley Way
Hook
Hants
RG27 9UP
Telephone Number: 01256 751000 (someone answered after one ring, didnt spend hours holding like on the customer service number)
Manager name: Mr Simon Duffy
NTL Group Ltd
Ntl House
Bartley Wood Business Park
Bartley Way
Hook
Hants
RG27 9UP
Telephone Number: 01256 751000 (someone answered after one ring, didnt spend hours holding like on the customer service number)
Manager name: Mr Simon Duffy
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16 September 2004, 09:43 PM
#8
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http://www.nthellworld.co.uk 
You'll find some really helpful stuff there, and a lot of the NTL Tech Support staff post too
You'll find some really helpful stuff there, and a lot of the NTL Tech Support staff post too
16 September 2004, 10:34 PM
#9
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Ours was down tonight for around an hour... in fact, we have two connections coming in. One is a set top box 1mb and the other is a modem 650k. They were both down!
Money saving feature? Who knows... it has been on and off intermittently for about 2 weeks to be honest. Perhaps this is something to do with their upgrades to fall in line, no sorry, fall above, their competitors? We have been promised a new box to enhance our 1mb to a 1.5 mb but no call so far.
I'm paying £65 per month at the moment for a flaky service... who is to say I would receive better from another provider though
Money saving feature? Who knows... it has been on and off intermittently for about 2 weeks to be honest. Perhaps this is something to do with their upgrades to fall in line, no sorry, fall above, their competitors? We have been promised a new box to enhance our 1mb to a 1.5 mb but no call so far.
I'm paying £65 per month at the moment for a flaky service... who is to say I would receive better from another provider though
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