Kevin Groat

Following on to my ongoing problems trying to access SNET from home it now appears the reason I can't access SNET is that it's timing out looking for the server. Can anyone explain why it only happening with SNET and why it's intermittent - if I keep logging on and off it eventually does find the server and everything is ok. I could understand if it was happening with other sites but why just SNET ?

Kevin.

beemerboy

hi mate
are you using a modem or adsl

try ping www.scoobynet.co.uk -t

see how long the time takes..

this is from my office

C:\>ping www.scoobynet.co.uk -t

Pinging www.scoobynet.co.uk [217.79.111.23] with 32 by

Reply from 217.79.111.23: bytes=32 time=30ms TTL=114
Reply from 217.79.111.23: bytes=32 time=30ms TTL=114
Reply from 217.79.111.23: bytes=32 time=20ms TTL=114
Reply from 217.79.111.23: bytes=32 time=20ms TTL=114
Reply from 217.79.111.23: bytes=32 time=20ms TTL=114
Reply from 217.79.111.23: bytes=32 time=20ms TTL=114
Reply from 217.79.111.23: bytes=32 time=20ms TTL=114

anything longer than 100ms may time out on request.

BB

ozzy

Kevin,

Sorry I missed the replies in your other post.

If it's timing out but everyone else is OK, then it's down to your connection to the ISP or your ISP's routing to SN.

Try this command

tracert www.scoobynet.co.uk

Here's my results:-

U:\>tracert www.scoobynet.co.uk

Tracing route to www.scoobynet.co.uk [217.79.111.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rdf-sco-gw [x.x.x.x]
2 <1 ms <1 ms <1 ms xxxx.xxxx.com [x.x.x.x]
3 13 ms 13 ms 12 ms gyle-ll-12.access.demon.net [194.159.254.21]
4 26 ms 26 ms 26 ms tele-core-1-fxp3.router.demon.net [194.159.254.100]
5 27 ms 26 ms 27 ms tele-core-12-e15.router.demon.net [194.159.176.142]
6 27 ms 26 ms 26 ms tele-core-11-245.router.demon.net [194.159.176.129]
7 78 ms 78 ms 76 ms ams3-border-1-at-1-2-3-102.router.demon.net [194.217.238.254]
8 69 ms 73 ms 75 ms GigabitEthernet3-2.core2.ams1.level3.net [193.148.15.110]
9 75 ms 70 ms 80 ms ae0-15.mp1.Amsterdam1.Level3.net [213.244.165.65]
10 34 ms 34 ms 38 ms so-3-0-0.mp1.London1.Level3.net [212.187.128.58]
11 35 ms 34 ms 33 ms gige10-0.ipcolo2.London1.Level3.net [212.187.131.8]
12 462 ms 407 ms 407 ms f0-1.core1.tchx.lon.uk.griffin.com [195.50.116.2]
13 39 ms 108 ms 134 ms atm1-0.core1.srbp.dby.uk.griffin.com [217.79.96.130]
14 234 ms 43 ms 45 ms 217.79.111.23

Trace complete.

U:\>

I've blanked out my IP address from the results.

Look for long access times.

Stefan

Kevin Groat

Cheers Stefan, I'll give it a go and post the results.

Kevin.

LeeMac

iTrader: (1)

As in previous post, i told you im having same problem, i let Simon know (webmaster@scoobynet.co.uk - i think) and he was looking into it for me.

LeeMac

iTrader: (1)

ive tried both tracert and ping and nothing, but also tried it whilst on scoobynet and still timed out!!!!

nigelward

LeeMac

Can you ping any other sites? If not do you have firewall software installed on your machine, this can be used to prevent outbound Pinging from working.

Kevin Groat

How do I capture the results ? as soon as it completes or fails it shuts the Dos window.

Kevin.

ChrisB

In Windows

Start > Run > type in Command and hit [Enter]

This will bring up a Command Prompt where you can Ping / TraceRoute and be able to capture the results

Chris.

Kevin Groat

Right, here's a set of results from a successful connection and an unsuccessful one. Is the problem with the last IP address before it gave up ?





Kevin.

ChrisB

Kevin,

You seem to be pinging the old server IP address.

The new server is:

www.scoobynet.co.uk [217.79.111.23]

If you ping www.scoobynet.co.uk from a Command Prompt, what IP address is returned?

Kevin Groat

Chris,

The result pinging either the old or the new IP address is the same.

Kevin.

Stueyb

Im actually having the same problem with adsl on nildram, ie unable to connect to the scoobynet servers at night, but no probs from work. Nothing has changed my end on either connection, and the DNS is correct because if it wasn't i wouldn't be typing this.

Kevin Groat

BTTT. Now that I've found the bad IP address (see above) who should I get in toucgh with ?

Kevin.

ozzy

Bad IP Address - do you mean the old Scoobynet server address?

If so, then this is resolved through your ISP's DNS servers. If you run winipcfg (Win9x) or IPCONFIG (W2K/XP command prompt), it'll confirm the DNS servers you're using.

Anyway, you'd need to contact your ISP to check that it's their servers that haven't been updated with the new Scoobynet servers IP address.

Stefan

ozzy

Your average pings are terrible, I'd get on too your ISP quick style.

Here's my results



Stefan

ozzy

Yeah, just to emphasise what Nigel said. If you have a personal firewall installed it may be configured to prevent icmp pings (incoming, outgoing or both).

Try temporarily disabling any firewall software and try it.

Stefan

[Edited by ozzy - 2/4/2003 10:39:22 PM]