Anyone with NTL Broadband experiancing probs?
19 December 2002, 09:40 AM
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As of Tuesday night my NTL broadband connection seemed to have stopped.
The modem lights are still on and flashing, but when IE tries to detect proxy settings it says it can't find anything.
I live in teh north hampshire area.
Anyone else had probs?
Anyone else had something similar?
The modem lights are still on and flashing, but when IE tries to detect proxy settings it says it can't find anything.
I live in teh north hampshire area.
Anyone else had probs?
Anyone else had something similar?
19 December 2002, 12:07 PM
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I have had NTL for about 3 weeks and not had any serious problems yet, but I do find somtimes that I get a simular problem that web request bomb out with a 404 error even though the lights are all happy flashing on the modem.
I usually just restart the modem and seems to work fine.
Out of curiosity are you using the USB or ethernet connection ?
I usually just restart the modem and seems to work fine.
Out of curiosity are you using the USB or ethernet connection ?
19 December 2002, 02:29 PM
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I remember when I first tried to buy broadband from NTL, I spent at least that amount of time on the phone just trying to get through to a salesman !! I should have took the hint then !! 
19 December 2002, 02:40 PM
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And now my phone lines packed up.
Trying to ring home from anywhere and just get a 'brrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr' sound !!!
NTL, I think somethings buggered.
Trying to ring home from anywhere and just get a 'brrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr' sound !!!
NTL, I think somethings buggered.
19 December 2002, 03:22 PM
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NTL have no idea how to run a custumer service centre, i would tell you about my hassels with them but suffice to say i have written letters (over 20) made calls (over 40) been on hold (more than 1hr on many occasions, been cut off on many occasions), been lied to (more than 40 times as every body i EVER spoke to promised to do something and NEVER did), emailed (more than 10 times, never been replied to by email), been told some of the most STUPID things i have ever heard by them (like...threatening letters to cut of my TV account....sent 4 weeks after i closed the account and they had collect the BOX from me!!!, and being told debt collectors will visit me to collect money....which they owed me!.
they are THE WORST company i have EVER dealt with, bar none.
if anyone from NTL reads this and wants to sue me for slander then HAVE A GO YOU MORONS, i have evidence of their incompentance that fills 5 folders, i WOULD LOVE to find myself in court with them!
T
they are THE WORST company i have EVER dealt with, bar none.
if anyone from NTL reads this and wants to sue me for slander then HAVE A GO YOU MORONS, i have evidence of their incompentance that fills 5 folders, i WOULD LOVE to find myself in court with them!
T
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19 December 2002, 03:45 PM
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Problem solved guys.
most of north hampshire has gone down with 'technical difficulties'.
Cable tv....phone...and broadband
Could be upto 24 hours
Oh well, out comes the monopoly then...
most of north hampshire has gone down with 'technical difficulties'.
Cable tv....phone...and broadband
Could be upto 24 hours
Oh well, out comes the monopoly then...
19 December 2002, 04:06 PM
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When the engineer came out to install my broadband he had forgot the installation CD which is needed to register your mac address, I phoned up NTL and they said one would be sent out the next day and I still haven't recieved it, 2 months later !! Luckily I have a friend with one....
19 December 2002, 05:03 PM
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I remeber when I got my NTL Broadband.
The guy came in, set the cable.
Plugged in the modem, then left...
I had one piece of paper that said 'do this, this, this, and then enter your code here'
Errr....code???
I had to waste nearly 2 hours on the phone to find out
a) I didn't have a code
b) I didn't even have an account
c) First they'd heard I was having NTL Cable Broadband.
They were quick to set an account up when I said "Oh, so I've got this cabling and modem for free then?"
The guy came in, set the cable.
Plugged in the modem, then left...
I had one piece of paper that said 'do this, this, this, and then enter your code here'
Errr....code???
I had to waste nearly 2 hours on the phone to find out
a) I didn't have a code
b) I didn't even have an account
c) First they'd heard I was having NTL Cable Broadband.
They were quick to set an account up when I said "Oh, so I've got this cabling and modem for free then?"
19 December 2002, 10:34 PM
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Don't know if you Guys have seen this :
Dear Cretins
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.
During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.
Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office: My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat **** waiting for your technician to arrive.
When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.... how? I alleviated the boredom to some small degree by playing with my ********* for a few minutes - an activity at which you are no-doubt both familiar and highly adept.
The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum.
Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived ... a total of six weeks after I had requested it, and begun to pay for it.
I estimate that the downtime of your internet servers is roughly 35%...these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.
I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers.
I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman...and several other variations on this theme.
Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important ********-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue.
I thought BT were crap, that they had attained the holy ****-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of *******s you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - ******* though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.
Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.
I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it's worthless employees.
Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of *****.
Dear Cretins
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.
During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.
Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office: My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat **** waiting for your technician to arrive.
When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.... how? I alleviated the boredom to some small degree by playing with my ********* for a few minutes - an activity at which you are no-doubt both familiar and highly adept.
The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum.
Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived ... a total of six weeks after I had requested it, and begun to pay for it.
I estimate that the downtime of your internet servers is roughly 35%...these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.
I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers.
I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman...and several other variations on this theme.
Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important ********-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue.
I thought BT were crap, that they had attained the holy ****-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of *******s you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - ******* though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.
Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.
I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it's worthless employees.
Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of *****.
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