I have a Brother 1470N connected through a server using it’s own IP Address. I am having a problem with Microsoft Word, when I install the printer on to some clients Word starts to slow down the egg timer flashes then Word crashes. When I remove the driver everything starts working okay. I have reinstalled the driver on the server, checked for IP conflicts and updated the driver.
This seems to have happened since getting the Bugbear virus although it could just be coincidence.
This seems very strange as it works with some clients but not others.

Can Bugbear change the firmware on the printer? I have tried to update the firmware but it’s asking for a password that I can’t remember setting.


Any Ideas

 

had a similar problem in the past where it turned out to be certain fonts on some clients were corrupt/missing. Took fekin ages to figure it out. Easiest way to test is set it up so it runs slowly and then change the default printer to something basic like a local laserjet II. (you don't actually need the local printer to be present - you just need to see what happens when Word is loading a different default font) If it is a font issue Word should speed up.

 

Cheers Fast bloke, I will try that.