only bubble wrap was used, no box, canes etc

 

No chance then, insufficient and poor wrapping holds good and they do have a point.

Tough one mate, go for a 50/50 with the seller any decent type would try to help I would expect. [ hope ]

Good Luck David

 

Name and shame, i don't see that there should be any messing about with this, if you have been blatantly mugged off then let us all know so that we know who to steer clear of in the future. This will prob not help you get you cash back but it may stop someone else getting seen off in the same way?

 

Why do all threads go this way?

 

i dont want to slag the seller off, but it just looks like it was not wrapped good enough, and it broke in the post, no luck with claiming on insurance, and seller had said to me he wont give me a refund. i just feel let down and out of pocket, on something that has taken a long time to try and sort out.

he has been named on this thread all ready by another member

 

It is the sellers' responsibility that the item reaches you in the agreed condition.

If it doesn't and the item is not properly insured or packaged, the responsibility lays with the seller.

Couriers usually require that items are sent double walled cardboard boxes etc for insurance to be valid. Items can take a bit a of beating whilst in transit, as you can imagine.

You've not done anything wrong, so therefore shouldn't lose any money imho.

For future reference it is advisable to check the item before signing for it, as signing for it usually acknowledges that you have received the item in good order.

Hope you get it sorted mate

 

ah,in that case,ignore my 1st post

 

"sorry but im not giving a refund out of my own pocket. if there was insufficient packaging on the parts then the post office shouldnt of let me send them."

Absolute rubbish. I used to work in a Post Office and we weren't issued with X-Ray specs. We did have leaflets available and were happy to give advice on packaging if asked but I could probably count on one hand the number of times a customer did. If the packaging was obviously unsuitable then yes, I would have pointed out that damage could occur, but without knowing what was inside/ how fragile it was/ exactly how it was packaged internally then how could the PO clerk refuse to send it?
It is the responsibility of the sender to ensure the packaging is sufficient.

 

Regardless of the situation with the claim as it is up to the seller to try and recoup the cost from the post office you have received broken items which you should be able to return and have a full refund for.

The seller should refund in full then try to ge tthe cost back from the post office, it is his responsability to make sure that the items arrive unbroken and correctly {safely} packaged if they do not then he should without question refund the money but only on the return of the goods which would be at your cost {normally}, he may however accept that they are broken after having some pictures and decide not to have them returned and not have to refund the postage {if you argue you want that back too}

Just my thoughts.

 

i wonder if he is going to post on this thread, or even knows about it?

 

Last Activity: Today 17:07

 

bump just before bedtime

 

i remembered i sold something on here, the guy was not happy with the product... be we come to an agreement after....

wiley

 

[QUOTE=APIDavid;8402100]I would not have mailed out wind deflectors like that to anywhere The likelihood of them getting across our yard even, by any sort of parcel delivery service unbroken, is very low.

You would need to put them in a much bigger box. with tons of bubble to even stand a half chance.

The seller should meet you halfway on this in my opinion.

We won't send out bonnets for the same reason, they always end up with two little hooks on the pointy bits by the windscreen and then all sorts of aggro over who packed properly and who signed for it "undamaged" and soon. Couriers or the mail, are all as bad as each other they will wriggle out if they can. Don't get me started on Saturday deliveries or timed ones either.

We just shipped an alloy bonnet to Luxembourg in December, they used their courier, as I would not use mine for fear of the above.

They called up to say the bonnet was a really nice one, until their courier had damaged it...... BUT it was Ok they could sort it out.

Some things are only collectable in my opinion.

David APi












NOT all couriers are the same..... you pay a second class rate you get a second class good. Im in the courier industry (well whats left of it at the mo) and in the 8yrs i have been running i have never had any claims put against me for damages and timed deliveries cant always be met by multi droppers as some get 60 drops aday and you can bet out that afew timed ones are all at the same time and miles apart

sorry for the rant but it gets me wound up when people moan at drivers as its not always there fualt, items can pass throw so many depos its unreal, sorts and flt drivers have as much to blame


I agree with most tho if the items were not pack rightly he should at least meet halfway on payment

 

still havent heard anything from the seller

 

our company does work for tnt, dhl and parcelforce. I have been to site during the night shifts and can honestly say it is an eye opener if you have ever sent anything remotely fragile!

dont forget most parcels unless they are oversize or on pallets end up on a conveyor system and trust me these beat the f**k out of parcels.

 

This is all a load of bollox.

It's simple: the seller is at fault and owes you a refund.

If it were to go to court they'd decide exactly the same. Why? Because the packaging of the goods is the responsibility of the sender, and since he used bubblewrap only he failed to protect the goods adequately.

Simple. Legally the seller is at fault.

 

Is it so simple? What if the buyer signed for the good as being in good condition?

 

i have pmed the seller, but he is not replying to me anymore.


please people be carefull about this seller, and dont let it happen to you, what has happened to me.

 

Not the sellers fault IMO. I'd put it down to hard luck and my complaint would be with the postal service. You can't expect him to go out of pocket unless you stated it should be packed in a particular way and you paid for that.

Did you pay enough for packaging of a fragile item, special delivery and postal insurance? More importantly, why did you sign for it?

 

makes me laugh have you ever tries asking dhl nightfreight business post royal mail etc etc etc to wait while you open goods up to check???

i have driven hgvs for almost all parcel firms and like above if you saw how packages were treated by the sorters you wouldnt send them in the 1st place! still what other options are there? and yes it is ALWAYS the driver delivering that gets the blame

 

Actually, yes. I recently bought some blobeye rear lights from a member on here and made the delivery man wait until I had checked they were in one piece before I signed. I did the same when I bought my splitter from HT Autos. On both occasions they were well packed and fine but the point is the delivery drivers were polite and waited when I explained they were fragile and I wanted to check the items before signing.

I'm not saying it's anyone's fault, because it isn't it's just hard lines for the buyer. The only way he could have protected himself was by not accepting delivery of broken goods. I can't see any shame on behalf of the seller as the topic indicates... a bit of negligence maybe but he is an individual and not a business. You pays your money, you take your chances.

 

at the end of the day, the packing was not good enough, and he at least could meet me half way

 

I wouldn't, but perhaps he is a kinder bloke than me Hope you get it resolved amicably but I don't see the need for this thread and I think you should amend the title if you can.

Good luck mate!

 

i dont think i should, i brought something off here, paid for insured postage, goods broken, maybe yes i should of checked, but if it was packaged betterit would not of happened. and am now £50 out of pocket for something if it was sent better would never of happened.

i have giving the seller every chance to sort this out, and even helpted him, all this over a long time, and just to be told to get lost and im not getting any money back.

i have had some other people pm me about this same person, and where they have or know people who have been ripped off by him as well

 

They don't. You only get to read about the ones that go **** up.
If everyone who bought something on here posted up what the transaction was like, the good would outweigh the bad by quite some way.

Its a bit like the police they never stop you to tell you how well you're driving do they?

 

I do hope mine arrives safely ! (from a different S'net member !)

dunx

P.S. A decent bloke would offer at least a 50:50 split ?

 

We had a system on the GT4OC where you can award members a +1 which they then have against their username. This isnt' just for transactions this is for good advice, funny posts, anything which others deem them being a good member. I think this would be a good indicator as not everyone would be actively selling goods to achieve a high trusted rating.

Thoughts?

 

Ah someone who speaks from lots of experience