to cut a long story short...

i brought something from a member on here, it was posted to me, and when i recived it, it was broken.

I pm'ed the person, and they reply to my pms quite fast, which is good.

He has tried to claim on the insurance that it was posted with, but the post office said that there was not enough wrapping/protection on the good, and will not refund on the insurance.

this has been going on from around 18th october!!!

the seller has sent the post office a letter, stating that he is not happy about there decision, but nothing has come of it.

i pm the seller today, asking for a refund, and this was his reply.....


ive sent them a reply to the other letter. not heard anything since.

sorry but im not giving a refund out of my own pocket. if there was insufficient packaging on the parts then the post office shouldnt of let me send them. youve had the bits and its unfortunate that they broke. regardless of cost there was nothing stoping you from collecting in person. you chose to have delivery. i offerd delivery but dont offer money back. im not a shop im no company and im not going to give a refund.

ive done all i will do so far"





I really dont like to name and shame, but feel that i have nothing left to do now, and all options have been used up.


i feel that im out of pocket, when i should not be, and i feel that i have been very patient with this seller.


options please

 

name & shame

 

when you received it did you think it was underpackaged?

what were the parts?

If it were me id have gone 50/50 with you atleast

 

This is not so clear cut. Youre presuming that you havent completed until you receive the item in a fit condition, but thats not always the case.

 

In what way were the goods sent? parcelfore? standard parcels?

All claims made are registered by the sender therefore its the senders responsibility to ensure the claim form is filled in properly. If the goods were not wrapped correctly then its his responsibility not the post office.

It says so on everything that the postoffice prints.

In the claim form there is a section requesting details about the packing, why didn't the seller over exaggerate how the item was packed. Obviously it wasnt packed properly or it wouldnt have broke and he obviously filled in the claim form to back that up. Hence the claim being refused.

Not good show at all mate, he should be offering a refund on recipt of the goods being returned to him, its his fault in the first place.

 

name and shame IMO....
your out of pocket and not likely to receive anything!!!!
that sucks!!!
do you mind me asking what was broken???
was it properly packed in your opinion???

 

i sent a spoiler over to france and it was heavily bubble wrapped, still got broke during transit, i logged a complaint with the company who replied in a letter saying that it was not their responsibility. the buyer should of checked item for damage before signing for it, so for that matter i never refunded the guy as it was wrapped up as best as it could be.

 

abit more info here.

i helpted the seller out, and sent the claim form off with the packing it came with and any other parts it was asking for, as he said it would be easyer to do, in the time given by the post office (royal mail) asking for the packing etc.

the seller has been good, and has tried to sort this out, but to come down to not being wrapted up enough, they have broke in delivery, and im £50 out of pocket

 

they were a set of classic wind deflectors in mint condition when he sent them, but now have a big crack/split right through one of them

 

shaggy1973 = detective work

 

your not allowed to name and shame on here mate

https://www.scoobynet.com/private-sa...eflectors.html

 

Agreed.

 

Glad you did as i have loads off stuff being posted out didnt want anybody to think it was me!
but then everyone that buys stuff off me puts that im honust and there exactly as described good looking funny and intelligent...... ok made the last bit up lol

 

any info on what i could do if anything?

 

A nearly 300 mile round trip would of been a little OTT I recon.
It's a shame when something like this happens but I think a fair outcome would be to get a £25 refund off the seller.
Failing that, they're future sales on here might not be sold very easily...

 

Aggreed, one of them is still useable. Its unfortunate but it would be hard to pack them in a way that they could not be broken without going OTT.

 

FWIW it's definitely the sender's responsibility to ensure safe packaging of goods.
The sender is the owner of the 'contract' between themselves and the carrier.
The only time this does not apply in my experience is when a buyer signs for broken goods as received in satisfactory condition.
It's the sender's responsibility to ensure goods are adequately wrapped, and to make the claim if things get broken. The buyer can opt to make the claim if they so wish.
None of this helps you get your money back I know, but the seller has no argument here. It's his (her?) problem and they should at least refund you the price paid for the goods.

Best of luck mate.

 

All this is getting well out of hand IMO, there HAS to be some kind of Feedback system introduced for sellers and buyers,

i have just purchased a set of prodrive grills for my hawkeye, the cheque cleared on the 1st of jan, i have pm'ed the seller twice now but no luck and the last time i looked he has not been online in ages,

So i looked up the last things he sold and PM'ed the guys.

Guess what: the last guy had to threaten him with a court ordre to get the goods, i know in hindsight that i should have checked up first but i will not be caught out again.

Something needs to be done as this type of thing between sellers and buyers is now commonplace.

Back on topic, its sellers responsibility mate, rais a small claims action as i reckon i might have to,lol.

Mac

 

Funny how he would rather sell em on here, than Ebay......

You can at least open up a dispute on ebay to get your money back.

 

Sender should send it packaged in a well fashioned manner
Buyer shouldn't sign for anything without checking

Part of the reason the post office won't push through a refund even if they're not saying so is because the items were signed for or taken on delivery therefore if you followed the matter up it would be your word against theres, they'll just claim they were fine when delivered.

Be nice to see some form of agreement though, if I was the seller I think i'd have offered some form of cash offer like £20 back, I feel for the buyer but its also not the sellers fault (I assume you saw pics before they were sent showing they weren't damaged when sent?)

 

I would not have mailed out wind deflectors like that to anywhere The likelihood of them getting across our yard even, by any sort of parcel delivery service unbroken, is very low.

You would need to put them in a much bigger box. with tons of bubble to even stand a half chance.

The seller should meet you halfway on this in my opinion.

We won't send out bonnets for the same reason, they always end up with two little hooks on the pointy bits by the windscreen and then all sorts of aggro over who packed properly and who signed for it "undamaged" and soon. Couriers or the mail, are all as bad as each other they will wriggle out if they can. Don't get me started on Saturday deliveries or timed ones either.

We just shipped an alloy bonnet to Luxembourg in December, they used their courier, as I would not use mine for fear of the above.

They called up to say the bonnet was a really nice one, until their courier had damaged it...... BUT it was Ok they could sort it out.

Some things are only collectable in my opinion.

David APi

Agents for:
Simtek, the most exciting new Ecu for years
Buddy Club exhausts
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AP Racing brakes and clutches
And of course; the well known APi Performance Exedy organic clutch

www.apiengines.com

01926 614333

 

I thought that it was the sellers responsibility to ensure safe delivery?

You could also say the buyer should check the contents of the package and if its damaged, sign for it but write damaged and take a photocopy ( I got bollcked royally in an old job for not checking a jetwasher cowling wasn't damaged - it was, I got a bollcking)

I would also be reluctant to refund the full amount as I would have acted in good faith - as I'm sure the OP has. Personally 50:50 to keep the peace.

 

If it is signed for in good condition then normal carriers do not pay diddly in compensation.
TNT are sods for breaking stuff.

 

i sent some newage wind deflectors once. and knowing that under certain starin they would brake i reinforced the box with bamboo canes (like the ones used in gardens). Plus the usual bubble wrap etc.

If your sending something delicate like that, then you need to wrap, double wrap, reinforce and wrap again!

As for the actual problem..... is a tough one. I reckon you should get your refund and let him fight it out with the postage service for the compensation.

 

Small claims court. Open and shut case.

 

in my opinion the seller should at least give you half back if im ever sending fragile stought through the post i make a ply wood box inside the carboard one and fill it with bubble wrap and shredded paper never had any problems and i get rid of all my unwanted mail

 

You can see it from the sellers point of view tho,he has a good item,not broken,packages it well enough and employs a courier/post office to send it,thats why he paid £x for the service.

then THEY break it.

so its the couriers fault

so why should the sender be out of pocket,he didnt break it, you didnt break it, courier broke it.

if it was packaged wel enough,was it ? then brute force was applied so courier is at fault.

its like taking your car to have a service.

they then send it to a valeters as u have a posh service centre,the valeter scratch the car,is the service centre at fault ?