john banks

As title.

Please email me johnbanks@dsl.pipex.com

jason77

what you done now?

j

LG John

john banks
Scooby Regular
Posts: 9808
From: Gearbox failure - awaiting refund day 17
Registered: 04-11-2000

I'm guessing the clue is in there!!! Was it the uprated 5 speeder that went? If so that set was warrantied up to a massive amount of power/torque was it not? I remember seeing the set one day when I was playing a game of, 'If I had a type r scooby and £15k to blow on it what would I get'

john banks

It is what an errant supplier isn't doing! I keep getting the runaround from him where he pushes his legal responsibilities onto the manufacturer in Australia. I don't want goods in Australia if they are needed in the courtroom in Dunfermline.

Clearly the supplier hasn't read the Sale of Goods Act or just drawing it out. I might need the Sheriff to remind him

john banks

http://www.ripofftipoff.net/ and Trading Standards have been giving very helpful information.

jason77

sorry.. i'll open my eyes one day and read things b4 i post.

sux a bit JB tho

GL

j

William Ball

Don't want to pi$$ on your bonfire, but you may find UK consumer law isn't worth much at all. Lots of agencies/government bodies etc will offer advice, but when push comes to shove they have no real powers if the vendor brasses it out. Consumer law is enshrined in civil and not criminal law so on the up side you only have to prove 'on the balance of probability', but it does mean your only option may be to get a good lawyer...and then start shelling out by the bucket load. Ain't no-one else out there who will help you out I think you'll find. In my own wee case I've spent £5K with lawyers to date...and the bills keep coming in

Did you buy whateveritwas with a credit card, or even part pay by credit card? If so, the credit card company shares responsibility for the whole sum [even if you only paid in part] and you can include them as joint defendants in any action you may take. The CC company will then typically ask the vendor to indemnify them against the action if thay are to contest it which may a) scare the vendor or b) make the CC company offer a settlement. Don't expect any of this to be quick though (7 months and counting.....and still not in court yet).

Oh, and a final very useful piece of advice. Don't jump at the first lawyer you see/are recommended. Speak to a few and get a feel for how they will act on your behalf. Make sure they actually understand your case and that they look like 'winners'. In my case I took the first lawyer I was recommended and it was a big mistake as they really didn't understand the issues, nor did they empathise much with my position. I knew this fairly early on though, but once you've started spending money it's very difficult to turn your back on it and change lawyers. I eventually did and now have a new lot [down South unfortunately] who seem better (so far). So, for what its worth, I'd say don't rush in with lawyers, take your time finding one you are really happy with. A few weeks extra preparing might save you months and loads of cash later on.

Good Luck.

WB

john banks

Thanks William. In my favour it is a pretty simple case of a £2000 gearbox failure within 3 weeks of normal use - pictures are in my Project thread. Another user has had a very similar failure, and others have had other failures of the same kit. I have had a similar situation previously where the vendor backed down as things escalated and it was pretty clear they would lose if it went to court. It is a shame when it has to get that far though, but I am prepared to take this one as far as necessary.

john banks

Forgot to say - not paid by Credit Card, this isn't an option with this supplier.

It seems interesting that all the situations like this where there has been a screw up except one, the supplier did not take credit cards. Maybe that tells another story?

Andy.F

I assume you require certain credentials in order to qualify to accept credit card payments ?

jameswrx

iTrader: (4)

Or perhaps not having to pay credit card charges keep sellers prices down.

If this is whome I presume it is, I'm very suprised at all this