donmojo

Basically I brought an alarm from this guy called Barry.
http://cgi.ebay.co.uk/TOAD-STERLING-...item415954a658
OR
http://sns.mike-graham.co.uk/contact.htm

The prices that he is offering might seem good but the alarm unit he is offering is a fake unit and is an inferior item NOT A GENUINE TOAD ALARM.

The problem started when my alarm suddenly stopped working, three months later from the date I had it fitted. I phone the guy called Barry who fitted the alarm he said that he was busy and could I phone him bad in half an hour. Thinking the guy is on a job and I would allow him some time, so I phoned him back but no answer, I did this about ten time during the remainder of the day. Sometimes he would let the phone ring and sometimes the phone wouldn't ring and go straight through to voice mail. What a CRAP AND SH*TTY SERVICE.

THE SERVICE WAS INFERIOR AS WELL AS THE ALARM
DO NOT THINK OF BUY AN ALARM FROM THIS GUY

I had to get an electrician to fix the alarm who told me that this was an FAKE TOAD ALARM and was able to fix the mess that he left because this was a bodge up job.

BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE

Kieran_Burns

iTrader: (1)

Given that his link on the EBay page to the Toad web-site isn't the Toad website, you would think that something would be dodgy before parting with your hard-earned.

donmojo

The guy was recommended to me. What a Sh*t recommendation and I was quote the lowest price
After the alarm got fitted and had the problem then I did some research about this guy and he is a fraud. If I knew this before I would have saved some head ache.
Just thought to let people know about this fraudster.

gpssti4

iTrader: (6)

report him to ebay

DannyBoy007

iTrader: (7)

Report to trading standards

timmyajmy93wrx

iTrader: (27)

oh dear, i bought one back in october, but so far i have not had any issues. Only thing about the alarm system is the range for the fob is p1$$ poor.......

urban

iTrader: (1)

Was this a recommendation from a friend, or just someone you know.

jaygsi

iTrader: (46)

Ah no way click on the top link and you will see this logo



I have a decal of that somewhere

beastgtir

iTrader: (1)

he has a VERY good reputation on the integra forum,
he has fitted probably a hundred or so alarms on there..

not really heard much bad things before??

steve nic

that image was for a set of alarm systems avalible around 10 years ago!out of date.

Wag1

iTrader: (3)

watchdog

jaygsi

iTrader: (46)

Yea had it for agaes, think got it free off mag

donmojo

Literally the guy gives good quotes and the guy will travel to you that's why he is so popular. The alarm unit is like a cheap imitation Chinese knock off but the packaging is exactly like the genuine thing. The other thing is that the fob that is supplied has a very limit range, like already mentioned. The guy will also supply you with a thatcham certificate 1 for the insurance company.

Will see how long the alarm will last!!!!!!

steve nic

is it a thatcham tri instalation certificate hes supplyed with it then?

donmojo

What is a thatcham tri installation certificate? and how many different types of thatcham 1 certificates are there.

JDM_Stig

iTrader: (3)

If he uses the Integra sites you might be better off signing up on there and asking, he might do something if he is getting bad feedback.

pimmo2000

iTrader: (6)

Quote:

If you would like fitment outside of west yorkshire then small but very fair call out fee may be required which can be added to the final sale value,

rapid.STI

iTrader: (5)

I had a toad alarm off this guy. spot on service if ya ask me? He is a little hard to get hold of, But he's really busy usually. I will be ringing barry again to fit an alarm on my new scoob.
He prices are good and he'll match alot of people.

Sorry you've had a bad experience.

wayne

ALi-B

iTrader: (1)

I'd like to see pictures of the alarm unit and key fobs to assertain if they are fakes.

Certainly Scorpion (Sigma/Toad) would be very interested in hearing if their brands are being used on counterfeit items: http://www.scorpionauto.com/contact.htm

They should also be able to confirm this via the serial numbers.

steve nic

the tri insurance certificate is the ONLY one that insurance companys will be taking,it was set up after VSIB went bang last year.at the moment there are only a few companys with the thatcham tri status but its growing all the time,and for those installers fitting cat 5 products.
any company can fill out a instalation cert but if its not a tri cert your insurance company may not take it and there for a waste of money!!

donmojo

I have had my Alarm checked out and the alarm is the original module I had the problem fixed by a independent electrician, who checked the alarm and found that the window closure module was in such a place that when the window went down it chopped one of the wires and caused the passengers window to stop working. It also caused a fuse to blow under the bonnet and that put my ABS light on, AIRBAG light on and HANDBRAKE light on and after replacing the fuse from the dealer at £4 it turned the ABS light off, AIRBAG light off and HANDBRAKE light off also cured a slight problem I had with the DCCD. All because of a Fuse in which the guy who sold the alarm could not answer the telephone.

This is the last time I use a Mobile service, after care is ****ty even though if the original price is a steal.

The range of the fob is also about right and had this confirmed by Scorpion.

Just made me go crazy when he didn't answer.

matth76

Thanks for the heads up. You ought to do a search for this guy and find out if he posts on any forums to warn others on there and this will start affecting his business. In his defense it sounds like it was not advertised as a genuine Toad alarm any where and never claimed it was such, and products will always go wrong. But if his packaging was "misleading" or photos of the products' packaging was mis-leading, ie to make it look like a genuine manufacturer of alarm, then he is breaking the law. But what I find intolerable is the bad aftercare you have received. No excuse for it and is when you really find out how good a company, or one man band is. Did you pay by credit card? Sometimes within a certain time period you can claim the money back or at least speak to your card company to seek advice if the problems are not being rectified by the outlet you bought the product from.

On a separate note, never ever go to the outlet's supplier (many big companies, eg PC World!, always try to "refer" you to the manufacturer or their supplier if a problem arises, getting you to do all the leg work for them). It is the person or company's responsibility you bought the item from who must sort out the problem.

Or try speaking to the consumer department in your local council. I can't remember the name of the department is who deals with this kind of thing but I had to use them when I had consistent problems with my LG monitor - 2 replacements and all going wrong (worst monitor ever). It wasn't Trading Standards. It was something like "Consumer...something". Although worth speaking to Trading Standards too to inform them of this person. You are doing the best thing highlighting in public forums what this guy is doing.