B4D HK

iTrader: (15)

On a regular basis I recieve feedback from both WMI and SN members moaning about certain companies.

The complaints are usually about:

The way they have been treated/spoken too.
Poor product/service/workmanship .
Poor after sales.
Poor commuinication.
Poor shipment/postage.
Group buys
Poor refund/exchange policy

the same names keep appearing time and time again

These companies make a good living from our hard earned cash!

Isn't it about time we put pressure on these "specialists" to get there acts together.

Shape up and look after your customers our face loosing business from all of us.............

I suggest that if the above applies to you as a trader (you all know who you are), stop reading this, pick up the phone and get in touch with your customers before they take business elsewhere.
Remember the customer is always right

Perhaps SN could also create a open public area where cases/complaints can be opened (a bit like the paypal resolution centre)

I am not here to make enemies folks but it is about time someone stood up to these companies. Together we can make changes.


Please discuss

H

birchy2010

iTrader: (12)

I totally agree with H, Poor communication is the one that grinds on me. Always seems to be the one thing that lets people down and impressions are a big go no go for me. i've not personally had any problems on this forum but have on others with traders so worth having an area for people to report it.

CREWJ

We have a similar system in place on another forum I use. It seems to work pretty well.

When issues with traders become public then issues seem to get sorted much more efficiently.

gazza0175

It's a good idea except in many cases you may get isolated incidents and this could tarnish reputations unfairly, the best course of action in my opinion is to praise garages/traders for their good service and customers can make an informed decision before choosing where to spend their money.

B4D HK

iTrader: (15)

I agree but these "isolated incidents" would get sorted a lot quicker too

alcazar

iTrader: (2)

DO NOT expect Scoobynet to aid you in any way to implement this.

They are getting THEIR money.........

gazza0175

True but how many times have you read some guy get slated for poor service only to have 2 other people to state what a fantastic bloke he is

53

iTrader: (41)

+1

Also I disagree that isolated incidents tarnish reputations. The way a problem is resolved is the mark of a good company.

Caveatted to excluded pikey $hitbox owners that want everything for nothing

53

iTrader: (41)

Which is exactly why you need something like this to mitigate all the fan boys

Alan Jeffery

I appreciate this is a difficult area, but in my mind any purchaser has the means to at least assist a safe transaction by using certain criteria.
Only use traders who publish a land line phone number, and actually answer it.
Only use traders who publish a verifiable business address.
Accepting the fact that a web address is no guarantee of finding a respectable business at the end of it, or even any business at all.
I will not buy anything from anyone who doesn't adhere to the above. If I can't call them on the phone, they can sod off.
As to prices ..
From "Fawlty Towers"
Sybil;
"Why do you insist on using that stupid useless builder? Hmm?
It's because he's cheap, Basil"

Shaun

H,
While I appreciate your sentiment it is probably unworkable in reality with SN's resources. Openess, transparity and fairness is one thing. The only trouble is most things turn in to a whole load of slander and libel remarks. That leads SN in to a potential legal situation. The administration to make this anywhere near workable would be a nightmare. That is fine for ebay as that is part of it's commercial side and they are resourced to effect..... for SN it is not.

Putting it bluntly..... start up your own webpage to do the thing you suggest and see what happens. It won't be pretty i'm fraid, especially if it gets proper traffic / exposure.

I know this does not sort anything but I'm afraid that is the reality of setting up such a facility. Rightly or wrongly that's how it is in the current world.

B4D HK

iTrader: (15)

Fair comment Shaun, the resolution centre was simply an idea.
There is no need for a sepperate website.

Either way this problem is an everyday issue and needs sorting.

Why should "vulnerable" people be ripped off.........?

WRX-murphy

fair play H, about blooming time we took a stand

stevie1982

iTrader: (16)

In Principe a great idea in theory very had to put into practice. How about two polls with as many companies / specialists on there. One poll as recommend the other obviously avoid, strictly no comments just votes. People could post as "voted " but not why or what or who they voted for. Stops any legal stuff kicking about just the facts. I appreciate some companies have a bigger customer base and.might get mote positive votes but at the sometime they have more chance to be left negative votes because of it.

Not sure how or if it would work but if it was left as a sticky and open then any current members or new will be able to see who is trust worthy or not.

Just an idea, not sure if it would work or not but atleast it would be something.

Only issue you have is how many horror stories of a garage doing bad work and 90% on netters jump on calling for name and shame blah blah blah and then the garage in question come on explain their side and the truth comes out and all the people who piped up either disappear or jump on the garages side

This is needed without a doubt but how is a million dollar question

Shaun

Not knocking the principal at all (as I totally support this), just providing feedback based on my experience in this area and highlighting the reality of having a "resolution centre" type solution.

GREGGYG

iTrader: (2)

II totally agree with everything you say. I have had a couple of bad experiences myself in the distant past with Subaru 'specialists'. You have my full support, and i'm sure you will have many others too.

Greg

STi Singh

Such as Mark at Lateral performance. He is extremely rude & has no manners what so ever. You call him up for a MD321V then he will be the nicest person on the planet. However if you want something small then he will say "let me call you back" & you will be waiting for ever.

If you ask him how long till you send the item out then he will start shouting at you. Great customer service that is! I will never spend a penny with that retard! He only provides good customer service to those who are spending loads of money with him.

Maybe he should state that on his website.

Mark you are a tit!

RA Dunk

I'v bought loads of small parts from Mark without ever having a problem, infact this is the first negative thing I've ever heard about him on my 5-6 years on here!

B4D HK

iTrader: (15)

BIG FUD

iTrader: (84)

I never blame any company for conning me or ripping me off i blame my self for letting it happen.

Like a few have said some people want a roger clark job for halfords cost then moan when it goes wrong,Pay the money use the right company pay when you are happy = No head aches..

BIG FUD

iTrader: (84)

See this is exactly why you cant name and shame 1 customer who was not happy that day and then may be 200 that was very happy does not make mark a tit in my mind call him exsplain how you feel im sure h will be happy to sort you out.Mark did the same on the phone with me 2 months back he was busy rushed, stressed like we all get so i called back and go sorted,It was for 2 oil filters.

Carlh

Voting system sounds good to me too, if 99.5% are happy, then that shows ok, you get the odd issue but generally everyone is happy and there isnt a million threads to read that will put you off as you will mostly only ever see people complain, not compliment.

Voting system gets a thumbs up from me.

Maz

iTrader: (34)

Did you actually buy anything?

Hammer man

iTrader: (25)

Perfectly put Mark......

Maz

iTrader: (34)

The other problem is **** stirrers. Seems Sti Singh is no stranger to talking bollox. Post fifty is particularly interesting.



https://www.scoobynet.com/785352-for...startup-2.html

53

iTrader: (41)

Voting system doesn't work from previous attempts due to underhanded trader voting by traders against other traders. You only have to look at some of the billy big bollox traders on here that lap up the itrader to see the sort of petty crap that this encourages. A thread for bad experiences is a good idea, read it, make of it what you will and move on. No need for fanboy comment or even a right of reply, make your own minds up. I have little sympathy though for pikey customers using pikey traders because they expect to run a modified impreza on fiesta budgets !

Alan Jeffery

Quite! I think it's a case of what we'd call "having previous"

harvey

iTrader: (48)

Good luck in what you are trying to achieve.
As far as Scoobynet is concerned there is a total lack of backup and support for the average guy who needs the best help possible as opposed to smarmy sales talk and lack of support. It seems to me that the emphasis is to take money from members and advertisers and sweep the rest under the carpet.

Lateral Performance

iTrader: (20)

I think post 8 is more appropriate !

https://www.scoobynet.com/scoobynet-...oy-racing.html

I'd love to see a forum where problems are aired, and the "truth" is found out, for both owners, AND maybe, for companies having to deal with a nightmare customer !!!

But as others have said "IT'S NEVER GOING TO HAPPEN".

This is a real shame, but "Advertisers" just shout "libel", and the thread will be closed, it seems regardless of whether there's any libelous content or not. It's just the easy, safe option, and whilst it's MAJORLY frustrating, the moderators aren't qualified to decide what should, or shouldn't stay.


No company is perfect, and we all make mistakes at some time or other, but 53WRX has hit the nail on the head..............


And that's all we can do when things go wrong, deal with the issue as quickly, and "fairly" as possible !



Mark.

banny sti

iTrader: (68)

Would be quite easy for the admin team to find out if sti singh is a alias, just check the IP address the post originated from