Scoobytune

When purchasing from a subaru performance company, what do you look for?

JonM

Delivery of parts when promised, or at least notification of any problems that have occurred - and confidence the correct part will arrive at my doorstep.

Jon.

Dizzy

Yeh have to agree... Price obviously but I'd rather pay a little more to know I'll get what I want when I want it and its a quality part. But that aplies to everything I buy

Dave T-S

Perhaps you might like to identify yourself before you ask the question?

POC

Why does he need to ident Dave? Looks like someone is looking to do a little reseach, that cant hurt?

1. Parts at a good price, all the main brands
2. Bulk buy discounts
3. Prompt delivery, not empty promises on delivery dates like other suppliers
4. Good quality customer service, like the young lady at RC Developments.
5. Some original products
6. Fitting services
7. Discounts for me

Paul

SCOTTSCOOBY

well from my nightmare latley i look for customer service, the company making calls to you instead of you chasing them. i have been waiting for a gearbox for two week to be delivered, i paid for next day delivery!! ha ha great service, when they deliver it they deliver it to the wrong garage, what a joke. they want your business then when they get it they take the pi$$.

rant over. im stressed, been without th scoob for three weeks, waiting for it to be delivered and fitted, must be longest gearbox fitting ever??

chuckster

I want convienence and professionalism. I usually use main dealer or Graham Goode for all the bits n pieces as they are the most professional I've dealt with, but realise I pay a premium for that.
I recognise that I also suffer from a money/sense imbalance however LOL
Chuck

TonyG

Convenience, preferably local so I can deal face to face, someone I can trust my pride and joy to. Rather lucky in having local main dealer (Beechdale), TSL and Scoobymania within very easy reach of where I live/work.

Dave T-S

Paul

I don't like semi anonymous surveys.........you could be talking to anyone.

Dizzy

just dont accept sweets from strangers

Goldie

Dave,

Don't talk then, just read...

I also have similar feelings, people generally want reliablity and guarantees if there are problems. Communication with customers is also vital.

Scoobytune

Thank you for all your comments. It is really useful to hear these for market research.
From what we have gathered it appears that people have been let down on numerous occasions by different suppliers. Price appears to be a factor as well as customer satisfaction.

Many thanks

cberry

I think it important that when you do a deal with them they dont go elsewhere if they can do a better deal

Inhouse joke!

The main thing I look for from a subaru performance company is Subaru performance parts. The last company I dealt with sent me a potterton boiler rather than a strut brace!


[Edited by cberry - 4/18/2002 3:12:17 PM]

POC

Agree with that Colin

NeilT

Scoobytune - are the results of the survey being published anywhere? who are you carrying out the research on behalf of?

cberry

Is the mafia listening?
Is this site spied upon by Government officials?

For gods sake, someone is just asking a few questions, I dont think it is that suspicious is it?

Mkhan

berry you muppet

NeilT

CBerry, I'm just curious that's all...

Scoobytune states that "From what we have gathered it appears that people have been let down on numerous occasions by different suppliers" yet only a couple of the posts indicate this so I presume the conclusion is gained from the results of a wider survey?

Neil



[Edited by NeilT - 4/18/2002 3:16:01 PM]

cberry

cherry???????????????????????/

NeilT

ooops - dodgy VGA monitor letting me down - no offence meant!

Mkhan

hehehe he is a cherry!!! hello sailor

cberry

No worries Neil

NeilT

good Cherry, oops I mean cberry

ian_sadler

I've got the scoobytune on my nokia

Ian

scoobytune hmmmmmmmmmm

Plantie

Scoobytune welcome to our world! Thats if you are truely new???

One thing that is important to me is Professionalism and knowledge.
I have learnt a hell of a lot since I joined SN, however I always seem to come across things I know nothing about
Good impartial advice would be good and the policy of selling only what you would use personally would be good... like TSL

Someone mentioned customer service.... I have the Chuckster disease! (money/sense imbalance) and I have on many occasions attempted to buy things of off certain companies and not been called back???? do they not want my money???

I also want to be confident that where I take my pride and joy is in good hands! I must be able to trust the company... and this comes from honesty, good knowledge etc...

I understand business' are in business to make money... so for me I don't mind paying a little bit more than some companies charge to insure a good relationship occurs. (having said that I do not want to be ripped off and if I find out I have been then the trust has gone.)

Good relationships can be built between Tuner and customer but complacency can also become a problem.

This is always a too way thing... but you obviousley need to identify MUPPETS!

Who ever you are.... the fact that you have bothered to ask the question, gives me interest in talking to you in the future...

Thats if you are in the tuning business???

***RANT OFF***

Plantie

MAC76

ttt

Harry Potter

I have taken my 22B to most outfits, not happy
Being let down is de-rigeur, it is just degrees of being let down!

JD power what a laugh...as far as i know it doesn't cover independant services.

When my baby is back on all 4 wheels I will have some fun [img]images/smilies/mad.gif[/img]