ok this is the situation some no i had all my interior flocked last year well i sent the door cards back to flock it in liverpool as the flock fell off, the guy there said he will re do them for me so no problems up till there, they was picked up on the 12/5/09 an was told they had arrived, i left it a few weeks to be redone an got back to me but did not here a thing since then i have rang daily sometimes 3-4 times a day asking to speak to him which 99% of the time he is out or to busy to talk now im getting more peed off, an when i do get to talk to him i get yep there done an just sorting the courier an the last one was we must have got lost in the post ive bought some more off of scoobyclinic an they are being done as we speak an i will have them by the end of the week, its now been another 2 weeks since then an all ive had is he is not there or when i do get hold of him its i thought you had them ill call the courier!!!!

the most annoying thing is he always says ill ring you back but since i paid for the stuff to be done in 08 i have not had one single phone call iv even emailed him an no response.

so i need some help on were to go from here

 

Thanks for the heads-up, another supplier on my avoid list. Hope you get it sorted.

 

simple answer take a trip to liverpool it may be a long way from were u are ,but face to face stops the bull **** very quick

 

its to far to go an im on 24hr call were i work so dont have the time to go

 

sounds like a headache mate like mentioned earlier will be avoiding this place

 

agree,gonna have to bite the bullet and go to him,i had similair with an insurance repair,was told its done,finished even then delays all the waffle, i went to the garage/repair place and they hadnt started it !!!!!!!!

after my visit and confronting the bullsh11ter who i kept speaking to on the phone it was finished that week

 

mention trading standards or small claims court if no luck time to visit
martin

 

^^^^^ As Above ^^^^^
prob the best way to get it sorted

 

This is so annoying when somthing like this happens just feels like you are constantly but as Bealescooby and p1doc say meintion trading standerds!!

Good luck

 

Have you already paid for the work?
If not, then send him a letter by registered post to state that you want your cards back within 2 weeks or you will recover their value via the small claims court.
If already paid then talk to trading standards and report them. They may suggest sending another registered letter to ask for the finished cards back within a reasonable period or you will be recovering their value and the cost of flocking via small claims.

Nick

 

I'de be asking what the FLOCK you up to.
Sorry could'nt resist.

 

ye i paid for it last year when i had it all done but they never sent me a receipt but i can still get that sorted from card company so no worries there i think ill contact trading standards an small claims next week as they are taking the pi55 out of me now

 

Sorry to hear that Daz, In future if you need some flocking done. I had all mine done by Doug @ Suffolk Flocking Services.
Top job and service.

I hope you get your situation resolved mate

 

Yeah, tell him you're totally flocked off...

 

You need to get someone local to call in. Any Scoobynetters near this place that could pop in and have a word?

 

doesn't Yoza live up that way.... he'll get them back for you.

as above, recorded letter threatening action and tell them a duplicate has been sent to your solicitor.

nightmare scenario

 

Got a friend that was just about to send his dash off here, might tell him to think again after reading this.

Is there anywhere else that do it that is reccomended? From Scotland so the closer the better but was gonna have to ship to flock it so no huge problem.

 

i used Suffolk flocking services once... never again!

not a totally different situation to this, sent my dash etc off for flocking, heard nothing for weeks, rang them and eamiled them, never got a reply.

left a ****ty answer phone message and they finally turned up a few days later.

all good you would think.... until you saw the quality... or rather lack of quality! lumpy in places, not covered in others, had not bothered to mask air vents etc properly.

so needless to say, wont ever use that bozo again!

but, to the OP, good luck with getting your stuff back!

 

now i know a lot of people come on here making ****ty posts about companys but as always im sure there is 2 sides to every story and it would be wrong for someone to come on here saying 'dont use so and so because theyre crap' im sure flock it have their side of the story

what if they had a backlog of work to do before they got to your repairs? if he had 100 paying customers stuff to flock before he repaired yours (which, it sounds like he is doing for nothing) i know which ones id be doing first.

this whole scoobynet 'cliche/ bandwagon' needs to stop your all grown ups stop acting like kids, if you have a problem you sort it out between you and the company you dont come on here making posts that theyre crap just because you, had a bad experience.

Its Pathetic

 

I can see where your coming from and some of the threads should be taken with a pinch of salt.

I thought a forum was to share knowledge and experience on a subject that we all had an interest in, to help people out when there in the **** and to steer them away from the mistakes that we have made ourselves.

 

Not really.

any normal company worth using would simply ANSWER the phone message or email and simply say,have 100 others to do,will do yours then,not ingore correspondences

 

frayz i will be using doug from now on mate

wrighty i can see your point but im already a customer who has paid for the work which was very poor so why should i have to wait for others who have not paid an the company dont want to talk to me or when they do dont even be honest if he was this thread would never have neen posted but as i paid for this last year an he new about it before xmas an only sorted gettin them in may dont you think thats taking the pi55 an to say you would do the 100 paying customers first would make your customers that have paid feel the same and end up giving you a bad name

 

So you would have no loyalty to your existing customers who have already gave you their cash and are now, after finding fault with your work needing a little reassuring to do possible business in the future or the total opposite and avoid you?

Makes absolutly no sense in my opinion, a big part of running a business is/should be about customer service, the least you can do is be honest to your customer and not lead them down the garden path as it would be, again would you return to a business or for that matter recomend them to your friends/family if they treated you like sh*t, i know i wouldnt reguardless of the standard of their work.

Sorry rant over.