Good service??
#1
Good service??
I contacted (via e-mail) a well known Subaru breakers about a part for my car and needed to phone to confirm a final detail:
"yes hello, can you tell me if the *** has any xyz's in it"?
"no it hasn't, it's a new one"
"ah perfect, can I order it please"?
"no"
"no"?
"we can't send it out"
"aaah, is it for collection only"?
"yes"
"ah right, I'm away from home until the end of the Month and it's a long way to come, but I'll organise it, can I order and pay for it now, and collect it as soon as I come home"?
"no"
.
.
.
.
a long silence
.
.
.
.
.
"ah right, so it's not possible to pay for it to make sure it's still there for me"?
"no"
.
.
.
.
"ah, ok then, I'll phone again when I'm home"
"ok"
.
.
.
.
"errrrm, bye then"
*click*
This from a company that has an online "shop" selling things like bumpers and wings, and advertises "Next day delivery can be arranged by DHL or Royal Mail - from a light bulb to an engine"!
Granted, the item I was looking at was a bit bigger than a wing, but it wasn't a fookin bodyshell or anything!!
Now I have to hope that this "almost exactly what I was looking for" part is still there at the beginning of November, and then will have to do a 200 mile or so round trip for it.
The lassie on the phone was quite abrupt with her responses too.....not polite at all.
"yes hello, can you tell me if the *** has any xyz's in it"?
"no it hasn't, it's a new one"
"ah perfect, can I order it please"?
"no"
"no"?
"we can't send it out"
"aaah, is it for collection only"?
"yes"
"ah right, I'm away from home until the end of the Month and it's a long way to come, but I'll organise it, can I order and pay for it now, and collect it as soon as I come home"?
"no"
.
.
.
.
a long silence
.
.
.
.
.
"ah right, so it's not possible to pay for it to make sure it's still there for me"?
"no"
.
.
.
.
"ah, ok then, I'll phone again when I'm home"
"ok"
.
.
.
.
"errrrm, bye then"
*click*
This from a company that has an online "shop" selling things like bumpers and wings, and advertises "Next day delivery can be arranged by DHL or Royal Mail - from a light bulb to an engine"!
Granted, the item I was looking at was a bit bigger than a wing, but it wasn't a fookin bodyshell or anything!!
Now I have to hope that this "almost exactly what I was looking for" part is still there at the beginning of November, and then will have to do a 200 mile or so round trip for it.
The lassie on the phone was quite abrupt with her responses too.....not polite at all.
Last edited by martyrobertsdj; 24 October 2008 at 05:46 PM.
Trending Topics
Thread
Thread Starter
Forum
Replies
Last Post
Mattybr5@MB Developments
Full Cars Breaking For Spares
33
29 August 2017 07:18 PM
Scott@ScoobySpares
Full Cars Breaking For Spares
7
14 December 2015 08:16 AM