Best course of action.
04 August 2004, 09:47 AM
#1
Scooby Regular
Thread Starter
Join Date: Feb 2004
Location: High Wycombe
Posts: 3,763
Likes: 0
Received 0 Likes
on
0 Posts
Best course of action.
Gonna have to type a lot to give you full scenairo.
1. Scooby purchased from a non-scoob dealer.
2. Said scoob was then taken to a Mech recommended here & by others
3. Mech serviced scoob (Cam belt & Air con & the works) Bill of £760
4. As part of service Mech noticed that the pipe connecting the turbo to ECU was disconnected - reconnected.
5. Scoob NOW overboosts (ECU cuts fuel to engine @ peak boost)
6. I take scoob back to dealer
7. Dealer gives me "loan car" while he's investigating
(1 week later)
8. Dealer said mech had overfilled the engine with oil to the tune of .5 > 1 letres (eeekkkkkk) and has photo's etc to show the wastegate & pipes full with oil.
9. Phoned mech he claims not possible as the oil is measuerd out in a jug prior to filling.
10. Mech wants car back to look at.
I'm going to have to drain the oil out of the tank to get it back to mech. . . . which will remove any evidence.
The dealer has already cleaned out the wastegate & pipes.
I will not name eithor party unless a satisfactory outcome can be reached.
Surely if the engine was overfilled it can cause damage. It should be a big no no for any "specialised" mechanic.
So what's my best course of action. Should I expect some compensation?
J
1. Scooby purchased from a non-scoob dealer.
2. Said scoob was then taken to a Mech recommended here & by others
3. Mech serviced scoob (Cam belt & Air con & the works) Bill of £760
4. As part of service Mech noticed that the pipe connecting the turbo to ECU was disconnected - reconnected.
5. Scoob NOW overboosts (ECU cuts fuel to engine @ peak boost)
6. I take scoob back to dealer
7. Dealer gives me "loan car" while he's investigating
(1 week later)
8. Dealer said mech had overfilled the engine with oil to the tune of .5 > 1 letres (eeekkkkkk) and has photo's etc to show the wastegate & pipes full with oil.
9. Phoned mech he claims not possible as the oil is measuerd out in a jug prior to filling.
10. Mech wants car back to look at.
I'm going to have to drain the oil out of the tank to get it back to mech. . . . which will remove any evidence.
The dealer has already cleaned out the wastegate & pipes.
I will not name eithor party unless a satisfactory outcome can be reached.
Surely if the engine was overfilled it can cause damage. It should be a big no no for any "specialised" mechanic.
So what's my best course of action. Should I expect some compensation?
J
04 August 2004, 10:43 AM
#3
Scooby Regular
Join Date: Mar 2001
Location: Derbyshire
Posts: 4,496
Likes: 0
Received 0 Likes
on
0 Posts
I'd give them chance to sort it. Whoever's problem it is see if you can get a free service or something out of them for your trouble.
The main thing is to give them reasonable chance to fix it. You'll enjoy it when it's ready
The main thing is to give them reasonable chance to fix it. You'll enjoy it when it's ready
04 August 2004, 10:47 AM
#4
Scooby Regular
Join Date: Jul 2004
Location: Holder of six fairy tokens, from the land of green ginger
Posts: 1,420
Likes: 0
Received 0 Likes
on
0 Posts
I would want the garage that sold you it to at least discuss the situation with the mechanic. Don't remove the oil until sorted either. If in doubt involve trading standards and let both parties know you've done so. In some instances trading standards would telephone the parties concerned to help.
Apart from that......a solicitor!!
CC
Apart from that......a solicitor!!
CC
04 August 2004, 12:25 PM
#5
Scooby Regular
Join Date: Dec 2002
Posts: 206
Likes: 0
Received 0 Likes
on
0 Posts
I would give the mechanic a chance. If it takes the dealer a week to find oil contamination, I wouldn't have much confidence in them.
Trading standards and litigation would be a bit much for a simple, relatively harmless mistake (if it is overfilled by the mechanic and not an existing fault like a bent/maladjusted wategate actuator rod). I am sure it can be done quite amicably.
regards,
Job
Trading standards and litigation would be a bit much for a simple, relatively harmless mistake (if it is overfilled by the mechanic and not an existing fault like a bent/maladjusted wategate actuator rod). I am sure it can be done quite amicably.
regards,
Job
Thread
Thread Starter
Forum
Replies
Last Post