Don't Ship Parts with Parcelforce
20 August 2018, 04:13 PM
#1
Don't Ship Parts with Parcelforce
Hi All,
Just a quick word of warning if selling any car parts etc.
I sold an Afterburner Vortex back box last week that was shipped to the Netherlands. Upon arrival the buyer sent an email and some images showing that the end had been crushed and was now an oval shape.
I apologised and refunded him then opened a claim with parcel monkey but have been outright refused any compensation as parcelforce do not cover any car parts with there compensation scheme.
I am now £90 out of pocket and will have to pay to have the item shipped back to me if I want to try and re-sell it as spares and repairs.
Lesson learned!
Just a quick word of warning if selling any car parts etc.
I sold an Afterburner Vortex back box last week that was shipped to the Netherlands. Upon arrival the buyer sent an email and some images showing that the end had been crushed and was now an oval shape.
I apologised and refunded him then opened a claim with parcel monkey but have been outright refused any compensation as parcelforce do not cover any car parts with there compensation scheme.
I am now £90 out of pocket and will have to pay to have the item shipped back to me if I want to try and re-sell it as spares and repairs.
Lesson learned!
20 August 2018, 04:57 PM
#2
Scooby Regular
Wounded!
Sorry to hear
did you put it in a box well packaged?
hats off to you for refunding this is why I always say collection only unless bank transfer..
Sorry to hear
did you put it in a box well packaged?
hats off to you for refunding this is why I always say collection only unless bank transfer..
20 August 2018, 05:14 PM
#3
The thing was wrapped in £15 worth of bubble wrap and taped up like a mummy! I also protected the tip with an old plastic bowl as a cowl to stop it getting damaged but it must of had something heavy land on it.
Its not the buyers fault so I can't withhold his money in good conscience.
The annoying thing is that I listed the item as collection only and guy still bid on it and asked me to get a shipping cost. I should have just said no.
Never mind!
Its not the buyers fault so I can't withhold his money in good conscience.
The annoying thing is that I listed the item as collection only and guy still bid on it and asked me to get a shipping cost. I should have just said no.
Never mind!
20 August 2018, 06:56 PM
#6
I recently sold a exhaust system via eBay to a Guy in Holland. I told him to use eBays international buyer system so the shipping and costs was on him. Like yourself I wrapped it bubble, cardboard and extra wrapped all leading edges and posted it to the ebay depot in the midlands. Thankfully no damage. In the event of damage in transit I would have told the buyer to contact the eBay delivery co.
Thanks for info, I didn't know car parts weren't covered by Royal Snail
Thanks for info, I didn't know car parts weren't covered by Royal Snail
20 August 2018, 08:16 PM
#7
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Sounds like he swapped it out if it was packaged that well
something like that you could have scratched a letter or number on the weld or inside flange / basically I’m not doubting you , but people try it on all the time , & if it were that bad the packaging would have been compromised. The buyer for one should have then rejected the item , & upon its return the carrier ( by law would have no grounds to stand on in a court of law for damages if ( you stated & payed the correct postage & cost of item ) however if you shipped it cheap & said it was a tin of beans then I’m afraid it’s your loss & mistake to incur
something like that you could have scratched a letter or number on the weld or inside flange / basically I’m not doubting you , but people try it on all the time , & if it were that bad the packaging would have been compromised. The buyer for one should have then rejected the item , & upon its return the carrier ( by law would have no grounds to stand on in a court of law for damages if ( you stated & payed the correct postage & cost of item ) however if you shipped it cheap & said it was a tin of beans then I’m afraid it’s your loss & mistake to incur
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20 August 2018, 08:35 PM
#8
I think the guy was genuine, the item was well packaged and was listed as an exhaust on the shipping note. He also sent me some images of the damage. The main point of the thread was just to warn other that Parcelforce have a caveat in their terms and conditions excluding any and all car parts from compensation claims.
20 August 2018, 08:46 PM
#9
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Not sure that would stand up in. A courtroom
if you’ve payed for services
explained before what they are
then it’s there responsibility to explain to you before contract
“ hey if we **** it up your not covered “
but we will take your money anyway !!!
world don’t work like that m8 , unless you stand back & take it ?
if you’ve payed for services
explained before what they are
then it’s there responsibility to explain to you before contract
“ hey if we **** it up your not covered “
but we will take your money anyway !!!
world don’t work like that m8 , unless you stand back & take it ?
20 August 2018, 09:29 PM
#10
I think the guy was genuine, the item was well packaged and was listed as an exhaust on the shipping note. He also sent me some images of the damage. The main point of the thread was just to warn other that Parcelforce have a caveat in their terms and conditions excluding any and all car parts from compensation claims.
Caveat Emptor.
20 August 2018, 10:20 PM
#12
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I got fekked over by their compensation scheme..They destroyed a mac computer i shipped. It arrived at the destination smashed to bits...It looked like it had been thrown to the floor over and over..Anyway, after months and repeated emails and phone calls, all of the photos i sent and the form i filled in all mysteriously went missing.
21 August 2018, 08:37 AM
#13
Found this out a few months ago. Although I still use parcelforce, as it's so far been the cheapest for large car parts and nothing has been damaged to date. Although you say it was done through parceltogo. Which I don't remember seeing anything on there terms about not insuring car parts.
21 August 2018, 08:45 AM
#14
Scooby Regular
I will never use ParcelFarce.
A friend shipped two boxes, one with a wheel with with caliper in to get some custom brackets made up. PF lost it!
Eventually the missing one also turned up, However, the wheel was bent. Yes, they bent a wheel.
A friend shipped two boxes, one with a wheel with with caliper in to get some custom brackets made up. PF lost it!
Eventually the missing one also turned up, However, the wheel was bent. Yes, they bent a wheel.
21 August 2018, 09:07 AM
#15
I had a stainless centre section from miltek sent out through parcel force ,
a fork lift had run it over it was as flat as a pancake , packaging destroyed, labels all torn and they still sent it to me, it was completely crushed with the fork lift tyre print, miltek replaced one next day but not the point they didn't even stop and return it to them just carried on like it was totally fine
a fork lift had run it over it was as flat as a pancake , packaging destroyed, labels all torn and they still sent it to me, it was completely crushed with the fork lift tyre print, miltek replaced one next day but not the point they didn't even stop and return it to them just carried on like it was totally fine
21 August 2018, 06:26 PM
#16
Yes, lesson learned.
No compensation for the damage, they have refused to collect and return the damaged item to me and parcelmonkey have refused to refund me the shipping cost.
I have told the buyer to scrap it ir sell it on and donate any money he gets to charity.
No compensation for the damage, they have refused to collect and return the damaged item to me and parcelmonkey have refused to refund me the shipping cost.
I have told the buyer to scrap it ir sell it on and donate any money he gets to charity.
23 August 2018, 11:56 AM
#18
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In all honesty, you didn't want to ship in the first place. You should have told the buyer that you will accept no responsibility for damage then you wouldn't have been out of pocket. Next time, tell the buyer to arrange courier collection then there are taking full ownership of the shipping
23 August 2018, 12:03 PM
#19
Scooby Regular
In all honesty, you didn't want to ship in the first place. You should have told the buyer that you will accept no responsibility for damage then you wouldn't have been out of pocket. Next time, tell the buyer to arrange courier collection then there are taking full ownership of the shipping
23 August 2018, 04:19 PM
#21
Scooby Regular
23 August 2018, 07:42 PM
#22
Scooby Regular
Believe it or not, you can still get screwed over receiving Gift payments. The “buyer” sends you the payment then after receiving the item will tell PayPal it was a fraudulent payment that they didn’t make. Because the payment is a gift and not for goods or services, PayPal will usually give the “buyer” their money back. At least if you receive the payment as for goods or services and you can prove you’ve delivered the item to the buyers confirmed address (never send to any address other than the confirmed address on the payment, yet another possible scam), PayPal will usually tell the buyer tough luck.
23 August 2018, 09:47 PM
#23
Nope if eBay see's they have arranged courier then it will be them that needs to provide proof. Plus courier normally gives you receipt on collection.
My mum sold a sewing machine on eBay. Buyer asked to arrange a courier. Sewing machine got smashed up in post. eBay sided with my mum. As woman had sent a message asking to arrange a courier.
My mum sold a sewing machine on eBay. Buyer asked to arrange a courier. Sewing machine got smashed up in post. eBay sided with my mum. As woman had sent a message asking to arrange a courier.
Originally Posted by RockyRoad
The problem with doing it that way is that the buyer then also has full control over the shipping details and proof. If they don't hand over the shipping details they can claim the item never arrived and claim their money back. It's a fairly common scam.
23 August 2018, 10:00 PM
#24
I've sent multiple things through parcelforce and never had a problem. To be fair people have sent me some poorly wrapped items and no damage at all. Last 2 things I bought was a load of dash parts boxed with no protective packing at all. Just squashed together in a box that was wrapped around them. And other was a stainless steel exhaust wrapped in a bin liner no damage at all. I expected bad damage on both.
24 August 2018, 08:58 AM
#25
Scooby Regular
Believe it or not, you can still get screwed over receiving Gift payments. The “buyer” sends you the payment then after receiving the item will tell PayPal it was a fraudulent payment that they didn’t make. Because the payment is a gift and not for goods or services, PayPal will usually give the “buyer” their money back. At least if you receive the payment as for goods or services and you can prove you’ve delivered the item to the buyers confirmed address (never send to any address other than the confirmed address on the payment, yet another possible scam), PayPal will usually tell the buyer tough luck.
it’s strictly cash in collection or bank transfer from now on
24 August 2018, 10:20 AM
#26
Only time I've been screwed though PayPal, was when I sold my Xbox. Guy reported to his card company his card had been used in fraud. Unlucky I still had tracking info so PayPal passed it on to card company. And they released me the funds. Very lucky as if they hadn't PayPal would have just taken money off me.
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