Don't Ship Parts with Parcelforce
 

Hi All,

Just a quick word of warning if selling any car parts etc.

I sold an Afterburner Vortex back box last week that was shipped to the Netherlands. Upon arrival the buyer sent an email and some images showing that the end had been crushed and was now an oval shape.

I apologised and refunded him then opened a claim with parcel monkey but have been outright refused any compensation as parcelforce do not cover any car parts with there compensation scheme.

I am now £90 out of pocket and will have to pay to have the item shipped back to me if I want to try and re-sell it as spares and repairs.

Lesson learned! :nono:

The thing was wrapped in £15 worth of bubble wrap and taped up like a mummy! I also protected the tip with an old plastic bowl as a cowl to stop it getting damaged but it must of had something heavy land on it.

Its not the buyers fault so I can't withhold his money in good conscience.

The annoying thing is that I listed the item as collection only and guy still bid on it and asked me to get a shipping cost. I should have just said no.

Never mind!

Fair play for being decent about it. One day someone will look after you...what goes around comes around :top:

Devils advocate. Did he show you the packaging? Could he have swapped it ?

I recently sold a exhaust system via eBay to a Guy in Holland. I told him to use eBays international buyer system so the shipping and costs was on him. Like yourself I wrapped it bubble, cardboard and extra wrapped all leading edges and posted it to the ebay depot in the midlands. Thankfully no damage. In the event of damage in transit I would have told the buyer to contact the eBay delivery co.
Thanks for info, I didn't know car parts weren't covered by Royal Snail :(

This is the case with most couriers and postal companies. One search on here will be all it takes.
Caveat Emptor.

I got fekked over by their compensation scheme..They destroyed a mac computer i shipped. It arrived at the destination smashed to bits...It looked like it had been thrown to the floor over and over..Anyway, after months and repeated emails and phone calls, all of the photos i sent and the form i filled in all mysteriously went missing.

Found this out a few months ago. Although I still use parcelforce, as it's so far been the cheapest for large car parts and nothing has been damaged to date. Although you say it was done through parceltogo. Which I don't remember seeing anything on there terms about not insuring car parts.

I will never use ParcelFarce.
A friend shipped two boxes, one with a wheel with with caliper in to get some custom brackets made up. PF lost it!

Eventually the missing one also turned up, However, the wheel was bent. Yes, they bent a wheel.

Interesting as ive used parcelforce all the time for sending car parts in the uk and overseas and they have always been insured upto the value of £500 depending on parts sent .

In all honesty, you didn't want to ship in the first place. You should have told the buyer that you will accept no responsibility for damage then you wouldn't have been out of pocket. Next time, tell the buyer to arrange courier collection then there are taking full ownership of the shipping

The problem with doing it that way is that the buyer then also has full control over the shipping details and proof. If they don't hand over the shipping details they can claim the item never arrived and claim their money back. It's a fairly common scam.

Many years ago, I sent a hayward & scott back box from N.Ireland to Scotland via Parcelforce with zero problems.
It was well packaged in a box with bubble wrap and those polystyrene fragments, I stuck a few handle with care stickers on it too

Nope if eBay see's they have arranged courier then it will be them that needs to provide proof. Plus courier normally gives you receipt on collection.

My mum sold a sewing machine on eBay. Buyer asked to arrange a courier. Sewing machine got smashed up in post. eBay sided with my mum. As woman had sent a message asking to arrange a courier.

I've sent multiple things through parcelforce and never had a problem. To be fair people have sent me some poorly wrapped items and no damage at all. Last 2 things I bought was a load of dash parts boxed with no protective packing at all. Just squashed together in a box that was wrapped around them. And other was a stainless steel exhaust wrapped in a bin liner no damage at all. I expected bad damage on both.

Only time I've been screwed though PayPal, was when I sold my Xbox. Guy reported to his card company his card had been used in fraud. Unlucky I still had tracking info so PayPal passed it on to card company. And they released me the funds. Very lucky as if they hadn't PayPal would have just taken money off me.