BlkKnight

If so, go here to check if yours can catch fire . . . .

Units affected purchased between 2000 - 2008

https://refsafety.beko.co.uk/

pslewis

linky no worky

pslewis

Try this one:-

http://www.bbc.co.uk/news/uk-england-london-14025550

Coffin Dodger

Precisely why I tend to avoid these cheap and nasty brands

The Zohan

Yup, if you google BEKO it comes up with a lot of unhappy customers, its worth paying a little extra

Chip

+1

Chip

ALi-B

iTrader: (1)

Those pesky defrost elements, which is nothing new really with these types of fridge; Probably why our Samsung frost free makes a right stench every now and again (some of the Samsung frost frees can catch fire too apparently: http://www.which.co.uk/news/2010/02/...e-risk-203491/ ). Basically where you have a heater and lots of flamable expanding foam insulation and plastic, you're gonna have trouble.

The amount of times I had to try and explain to customers at my old job to why their industrial refrigeration units contained heaters inside to and not to fiddle with the timer on the equipment unless they wanted their chiller unit to be encase in a solid block of ice.

Leslie

Wonder why they say they have to contact the customers "proactively"

Why don't they just ring them up instead of trying to impress us with the flowery language?

Les

[-(o)-]

iTrader: (1)

Not just the cheap and nasties. Theres a recall on Bosch dishwashers as well, but they're managing to keep in pretty low key.

http://www.repairaction.co.uk/bosch

pslewis

I've got one of these Fidge/Freezers ... bought it in 2001 from Scottish Power - who have now gone bust.

I completed my registration card and sent it to BEKO like a good boy, I haven't moved house - yet they have failed to contact me.

I have e-mailed them and am trying to get through on their helpline number - it's engaged all the time!

I suspect idiots who don't know what model number they have got and how to find the serial number are jamming the switchboard! I also suspect that some half-wits who own Hotpoint Freezers are ringing up too ...... it never ceases to amaze me how damned stupid most of the people in this world are!

ALi-B

iTrader: (1)

I guess for the consumers who have filled in and posted the warranty card, they should contact them. No excuse not to really

But many people don't register, because when they do they get a load of junk mail off Domestic & General trying to sell insurance againt it failing outside of warranty (A saleman would call that an extended warranty ).

ALi-B

iTrader: (1)

Pop a email off to watchdog See if they can get a statement off BEKO explaining why they haven't contacted you over a matter that could cost you your life.

I take it when you registered you recieved a load of rubbish off Domestic and General...proving they have logged your details correctly (and sold them on)!

(ps check your smoke alarm battery )

urban

iTrader: (1)

Chances are that was manufactured pre 2000 though.
Check your smoke alarm and hearing aid batteries.

Coffin Dodger

Some are even stupid enough to buy a Beko product in the first place

BlkKnight

Current fault aside. . .

It's been working great for 7 years

pslewis

Yeah, mine is one of those at risk .... they are sending out a British Gas man on Friday morning to fix it.

I guess they have an 'arrangement' with British Gas then?

It's been a great Fridge Freezer for 10 years ... at least it keeps the Kitchen warm!

BlkKnight

you managed to get through then?

RobsyUK

iTrader: (2)

Gonna let mine blow then compo!!!!

motofox

iTrader: (1)

ours is one thats on the list.....but!! when you fill in the relevant info they are asking for it comes back saying it NOT one thats affected

on the phone tomoz...

pslewis

I tried every 10 minutes for about 3 hours this morning ..... at one point it actually rang, and said I was in a queue ...... I was on hold for about 25 minutes on speakerphone, I just left it there while I worked.

They then answered, confirmed mine was a unit which needed the repair and arranged an Engineer to visit Friday

pslewis

What is your Serial Number?

It could be that yours was built AFTER 2008 - although still retaining an old Model Number.

Good luck getting through on the phone!!

motofox

iTrader: (1)

first two numbers are 09..so does that mean it was made in 09?

cuz thats when we brought it..or is that just coinsadence??

pslewis

Yes, as I understand it you have a 2009 built unit ..... although it may have the same Model Number as an affected Unit, it is too new to have the old switch.

That's how I understand it - but you must make sure you understand that yourself.

motofox

iTrader: (1)

cheers fella..i will put 4 or 5 hour to one side tomoz to try and get through to the *****

Coffin Dodger

At best he'd be a technician Pete. Not sure you need to do four years University study followed by several years working in the industry to fix a fridge. It's such a shame that Engineer is not a protected title in the UK like it is in Germany. But then aren't you supposedly an "engineer"?

[-(o)-]

iTrader: (1)

+1

subaruturbo_18

This post could not have anymore winge and negativity in it.

Can't get through to the call centre and you immediately blame all the 'stupid people' phoning up, whom you have no proof of even existing.

Classic!

boxst

Someone just came to replace the part in our Fridge/Freezer.

Beko are obviously hiring interesting people though: He turned up in a very beaten up car with parts strewn all over the back seat. No identification at all.

If it were just my wife at home, I would have told her not to let him in.

Steve

BlkKnight

Mine got done last week. Was a uniformed chap from a local handyman company. He didn't try to sell any services etc

classicgc8

iTrader: (4)

mine got repaired two weeks ago,i was out at work and mother in law was there to let him in,he damaged our kitchen floor gaining access to our fridge,result!