wrbhawk

I sold a brand new set of headphones before Christmas, and only this afternoon the buyer has contacted me to say they have now become faulty and wants a refund.

It's been more than a month now, so what should I do?
I have 100% feedback so wouldn't want to get any bad feedback or disputes against me but at the same time don't see why I should refund on an item a month and a half down the line.

Hate that there is no seller protection on eBay.

Any advice appreciated.

BlkKnight

If you aren't a "Trader" and were dealing with him on a user to user basis - then I'd say he's got no comeback.

If you are "trader" then the goods have to be of merchantable quality.

Dougmy06wrx

iTrader: (4)

If they have now become faulty it means the buyer has been using them. I think you can only open a dispute on eBay in the first 21 days after purchase but I may be wrong.

Hopefully someone with better knowledge of eBay rules can help more. Hope you get it sorted

Doug

Gear Head

iTrader: (2)

Has he already left you feed back?
You had no control over the head phones since you sent them out have you?
Surely he can contact the manufacturer.
How much were they?

Leslie

If he left you positive feedback at the time then I would have thought that after this amount of time he has no comeback. As they were brand new then he should contact the manufacturer who is after all responsible for a guarantee for a year from new.

Les

ALi-B

iTrader: (1)

If they were brand new, can't you forward on a reciept from the retailer you bought them off so the buyer can get an exchange or refund?

Either way, its the manufactuer's problem not yours.

Camoscooby

iTrader: (5)

Tell them off & f*ck and not necessarily in that order !

Unless you offered a guarantee on the product and the product was sent in full working order you cannot be held responsible surely?

jods

Go forth and multiply would be my reply. How much he pay you / what make?

jaymaxy

iTrader: (4)

this happened to me sold a phone which was in 100% working order,buyer left me good feedback and after 5 weeks decided that the memory card wouldn`t work ,so ebay sided with them saying that i had too refund them , so always put in my ad`s now that no refund is available ,just can`t trust some people .

Jamescsti

Not sure if Ebay can enforce that, especially if there are no funds in your paypal account, would have thought worst they can do is remove you from Ebay?

J4CKO

iTrader: (1)

Tell him to get real and go and try the manufacturer.

I sold my sons broken Ipod Touch as he asked me to, it went for 24 quid, it was still working as the screen came on but was dim, common fault I read but we got him a new one, sold it and matey boy who bought it came back complaining that it wouldnt work and it had a different fault than the one mentioned and I must have known, I gave him both barrels and told him not to bid on faulty items and then complain when they dont work and that I was not lying and that I dont sit here scheming to make 24 quid by lulling some unsuspecting purchaser of a clearly marked faulty Ipod into buying a faulty Ipod, Ebay seems to attract dicks !

jaymaxy

iTrader: (4)

don`t know they put a freeze on my paypal account until i had transfered some money in to refund the buyer,ebay said because the memory card wasn`t working it was then not fully working has it was stated in my ad , best thing about it was when i got the phone back all had to do was reformat the memory card and was working fine.

Hysteria1983

Buyers on e bay expect the world these days, some people even behave like you are personally responsible for hand delivering their item. Heaven forbid it's not there when they expect it to be.

I have had a right load of crap off people about stupid things like, when will you post my item, when will it get here, will it be here in time for my grandads cats birthday??!!

FFS, I will post it when you pay and the royal frigging mail will hopefully get it to you in a reasonable amount of time, but once it's been posted, it's out of my hands!

And don't get me started on postage costs OMG!!

J4CKO

iTrader: (1)

I just sold a game, went for nothing, two weeks later the buyer pays for it, I didnt prompt him, just though if he does, he does, otherwise not arsed, so payment turns up and now he is asking when it will arrive after two weeks without contacting me, some people's lives just arent complete without a sh1tty old Gameboy game !

skoobidude

Send it him in two weeks.

J4CKO

iTrader: (1)

Yes, thats what I though, but I want it out of the way.

wrbhawk

Cheers for the replies guys.

It's been 47 days since I sent the headphones to him.

They were brand new and sealed at the time.
He left +ve feedback a fortnight after he'd won the item, which stated that it was "Great product, and have gotten alot of use out of it so far".

But now he's saying it's developed a fault and wants a replacement.
Unfortunately I'm not a trader and that was a one off item and I don't have any more for sale.

So what should I reply?
I'm an honest person, and had he got back to me within a couple of weeks I would have gladly refunded him.
But at more than a month of "alot of usage", I'm not sure if he might have damaged them himself and now is trying it on.

scubbay

iTrader: (61)

Hes already left positive feedback so you can rule out the fact he may leave you negative. I would just tell him politely that the item was new and to take the case to the manufacturer as from his feedback it is obvious the item worked when he received it so its out of your hands now.

Hysteria1983

Just tell it was sold as new, and he bought it in full working order abd that you cannot take personal responsibity for items that do not belong to you.

He needs to contact the manufacturor and see if they are under guarentee.

He has a damn cheek to be honest, but a polite reply will probably be the best thing to do.

ScoobyWon't

Kill him.

It's for the best.

JAutos

iTrader: (5)

Unfortunatly for the buyer he is knocking on an door which is firmly closed. He hasnt got a toe to stand on never mind a leg. Politely advise him you implied no warranty on the listing therfore after a period over 7 days you cant offer a refund for faulty goods. You obviously sold them as new and the fact he left good feedback shows they were 100% workign when he recieved them. End of your responsability

Gear Head

iTrader: (2)

Agreed.
You have had no control over the item for 45 days.
If you were a trader then it would be different.
Tell him that surely he must understand that he has now got to take it up with the manufacturer. Do you still have the receipt or was there a guarentee card in with the headphones?

mike1210

Just to add he may have been playing them very loud...has now killed them..... so is trying it on

hodgy0_2

chancer -- tell him to fvck off at the first opportunity, as entering into any sort of dialogue will make him think you are going to make all the bad things in his life go away, which is cruel. -- he will thank you for it in the end

PaulC72

*I think you should either replace them or refund the full amount with additional compensation to him...
















*Not likely.

gpssti4

iTrader: (6)

Advise him to buy some new ones from a shop and then return the faulty ones for a refund. It gets you off the hook and unless he's broken them, him too!