Lost mobile signal at home address...
08 September 2009, 10:03 AM
#1
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Lost mobile signal at home address...
We have lost all t mobile signal where we live, mrs chop and I are both on t mobile and for the last 2 weeks even though we live nearly in a town centre we have lost all signal. I phoned t mobile last week who said there is a mask down and they are in the process of fixing but it is still not working.
Is there anything I can say/do to t mobile. i.e. can I cancel the contracts as they have changed the terms of service? Its a real pain not having any signal in case of emergency etc.
Cheers,
Chop
Is there anything I can say/do to t mobile. i.e. can I cancel the contracts as they have changed the terms of service? Its a real pain not having any signal in case of emergency etc.
Cheers,
Chop
08 September 2009, 10:30 AM
#3
Doesn't really help if people are phoning his mobile number. Any free minutes and texts will be going to waste too. Then there is paying for a non-existent service.
Having a landline doesn't really address any of these issues does it?
Seems to me they are failing to meet their obligation to supply a service time you will have lost so you should be able to either get refunds for the amount of contract time you lost or cancel your contract if you wish. That is the line I would be taking with them.
Having a landline doesn't really address any of these issues does it?
Seems to me they are failing to meet their obligation to supply a service time you will have lost so you should be able to either get refunds for the amount of contract time you lost or cancel your contract if you wish. That is the line I would be taking with them.
08 September 2009, 11:07 AM
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They'll prob discount you for the time you have lost.
They have "Reasonable" (usually about a month) time to fix the problem before you can void the contract for failure of service.
They have "Reasonable" (usually about a month) time to fix the problem before you can void the contract for failure of service.
08 September 2009, 11:15 AM
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It does address the 'emergency' word that he asked about in the OP though.Note to self: must be as pedantic as possible in replies to ensure that people don't get the wrong end of the stick!
Oh wait, but then people don't read them and get the wrong end of the stick anyway ...
Sod it, it's all Gordon Browns fault .....
Dave
08 September 2009, 11:22 AM
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The wonders of brevity .... It does address the 'emergency' word that he asked about in the OP though.
Note to self: must be as pedantic as possible in replies to ensure that people don't get the wrong end of the stick!
Oh wait, but then people don't read them and get the wrong end of the stick anyway ...
Sod it, it's all Gordon Browns fault .....
Dave
It does address the 'emergency' word that he asked about in the OP though.Note to self: must be as pedantic as possible in replies to ensure that people don't get the wrong end of the stick!
Oh wait, but then people don't read them and get the wrong end of the stick anyway ...
Sod it, it's all Gordon Browns fault .....
Dave
I dont want to give my home number to some people or companies I work with, if there was an emergency with my business the staff have my mobile but not home number. If I give it them now they will ring for minor issues in the future when I pay them to come up with their own solutions to problems. Obviously family/friends have the home number but they are not the only people who made need to contact me.
Chop (I blame brown to)
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08 September 2009, 11:25 AM
#8
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a colleague at work managed to get a refund on his rental etc when the same happened to him.
but what I want to know is why hasn’t mobile phone coverage improved in the last 10 years – where I live in Cambridgeshire its is shocking.
but what I want to know is why hasn’t mobile phone coverage improved in the last 10 years – where I live in Cambridgeshire its is shocking.
08 September 2009, 11:27 AM
#9
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To be honest dave your reply was the pedantic one
I dont want to give my home number to some people or companies I work with, if there was an emergency with my business the staff have my mobile but not home number. If I give it them now they will ring for minor issues in the future when I pay them to come up with their own solutions to problems. Obviously family/friends have the home number but they are not the only people who made need to contact me.
Chop (I blame brown to)
I dont want to give my home number to some people or companies I work with, if there was an emergency with my business the staff have my mobile but not home number. If I give it them now they will ring for minor issues in the future when I pay them to come up with their own solutions to problems. Obviously family/friends have the home number but they are not the only people who made need to contact me.
Chop (I blame brown to)
Steve
08 September 2009, 11:57 AM
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My guess would be because the networks all paid stupid money for the new licences and now have much less for investment in network infrastructure.
08 September 2009, 01:04 PM
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... actually if you can wait a couple of years you may be able to get the Orange signal ... T-Orange - How it's going to work ? The Register
Dave
Dave
08 September 2009, 08:23 PM
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haha
Update: After a rather heated debate with tmobile and several managers they have refunded me and mrs chop (the moaner) with our line rental for the month and an agreement that if the problem is not fixed within 30 days from the original failure then our contracts will be void. Emailed confirmation recieved to this aswell.
Hope they dont sort so I can get an iphone.
Chop (blackberry traitor)
Update: After a rather heated debate with tmobile and several managers they have refunded me and mrs chop (the moaner) with our line rental for the month and an agreement that if the problem is not fixed within 30 days from the original failure then our contracts will be void. Emailed confirmation recieved to this aswell.
Hope they dont sort so I can get an iphone.
Chop (blackberry traitor)
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