dave247

I bought a LCD from ASDA about 8 month ago and for a while now it's had a few dead pixels on it which is quite annoying.

Does ayone know if they would exchange the TV under their 1 year electronics warranty?

Ant

Proberly send it for repair, it won't hurt giving it a try with them

SunnySideUp

Some light reading for you courtesy of the late pslewis:-

https://www.scoobynet.com/non-scooby...come-good.html

Waiting 8 months to discover that the dead pixels are annoying is odd?

dave247

The pixels have not been dead 8 month, well they may have been but only noticed around xmas time.

Thought I may aswell try before the year warranty runs out

SunnySideUp

There is a 6 month rule ..... up to 6 months old and the seller has to prove that the TV was NOT faulty when new - ie. it is assumed that the faults were there at the point of sale.

After 6 months it is up to the buyer to prove the faults were there at the point of sale.

The above is so that you can 'reject' the Tv and demand 100% of your money back.

In your case I would try to get it repaired - but faulty pixels generally means a new panel (a new TV to all intents and purposes).

ASDA are good with Customer Services so you could be OK - is it just a cheapo small one? Or a big whoppa?

dave247

Its a cheapo 32" one, only really use it for my xbox

Wish

iTrader: (2)

Give it a go. It would be interesting to see how you get on.
We all know Currys have a big problem with customer service, keep us updated on how you get on with Asda's

Gear Head

iTrader: (2)

If you have the receipt, I'd be willing to bet that they'll just give you a new one.

dpb

They used to have a 3 year back to base excahnge on all thier electricals ..!

almost as good as John Lewis id have thought


At least you didnt go to Currys

Leslie

SSuP is the man with the real experience of these problems.

Les

ALi-B

iTrader: (1)

What I find works well with 12month warranties is to keep the original box/packaging. Then return the goods boxed in its original packaging so its like a new item.

The times I've done that its a straight swap or refund with no quibbles (last time was a 11month old 15" LCD TV with a dead DVB tuner ).

When I returned something faulty without the packaging (last time was a toaster), they had to test it and call the helpdesk line to assertain if it was elgiable to be exchanged, which took alot longer to sort.

OK, our attic is full of boxes, not that I find that an issue.

Leslie

Our attic is just the same!

Les

dave247

I have just phoned the ASDA Customer Helpline and explained the fault, they gave me a reference number and told me to take it to my local store for a full refund or to exchange the TV.

So it looks like ASDA customer service is a bit better than Currys

CrisPDuk

I tohught it was Pete Lewis that had the issue with the TV Les

GC8

That was rubbish too.

unclebuck

fictional rubbish

+Doc+

So is ours, although the one I need is always the one Ive thrown out to make way for new :|

dave247

Took it back and got a full refund no questions asked.

Gonna go for this one http://www.argos.co.uk/static/Produc...s|12108984.htm

Wish

iTrader: (2)

I would buy another from Asda making sure its a known brand. With customer service like that it would be getting my money....

speedking

Do you mean ASDA ?

I agree. It seems strange to get really good customer service and then go elsewhere This Panasonic set looks similar.

SunnySideUp

Good news!

Lesson to be learned here - ASDA treat customers right - and stay away from the DSGi Group of Companies as they are on the outer limb of disgraceful treatment of Customers!

Leslie

Can't believe you said that CPD!

Les