Returning faulty goods - are they obliged to change/refund
06 May 2008, 12:24 PM
#1
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Returning faulty goods - are they obliged to change/refund
Bought a Linksys adsl router/hub from PC World last Monday and its been giving trouble all week. Drops the connection, locks up and I think its due to overheating as its very hot.
Anyway, I think its faulty and I want to replace it for another make. Are PC World obliged to change it? I haven't got the patience to argue with some spotty little oik. Will they just change it?
Wish I hadn't bought from there but I was in a hurry.
Anyway, I think its faulty and I want to replace it for another make. Are PC World obliged to change it? I haven't got the patience to argue with some spotty little oik. Will they just change it?
Wish I hadn't bought from there but I was in a hurry.
06 May 2008, 05:28 PM
#3
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My dad got a router from PC World last week, but he got the Belkin. He's having the exact same problems with his and was thinking of taking it back to exchange it for a Linksys! Maybe not such a good idea after all...
Are you with NTL/Virgin? There are a lot of threads on the net about routers not working very well with their service for some reason...
Are you with NTL/Virgin? There are a lot of threads on the net about routers not working very well with their service for some reason...
06 May 2008, 05:47 PM
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Sale of Goods Act Quick Facts
Subject: Sale of Goods Act, Faulty Goods.
Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract
Subject: Sale of Goods Act, Faulty Goods.
Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract
Sale of Goods Act Quick Facts - BERR
and here...
Consumer rights : Directgov - Government, citizens and rights
06 May 2008, 05:57 PM
#7
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Yes of course they will unless you have obviously damaged it but you will need the receipt and, if you paid by card, take that as they will need the same card for a refund. dl
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06 May 2008, 06:54 PM
#8
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No settings were changed and it keeps locking up. The problem I have is that the people there don't know about PCs and its a 4 hour round trip for me.
Going to try for my money back and get a another Vigor. Its just PC World aren't well known for customer service.
I have the sales of goods act to hand.
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