Bluie

Have bought an Xbox off ebay which I paid for via PayPal, this item I know is not going to be posted as the seller has confirmed he was conned by his supplier. He has offered a full refund but 4 weeks later nothing, on the item I won it has PayPal Buyer protection up to £500, is this something I will automatically get or that I have to sign up for. Did try phoning PayPal but seem to disappear into a money making 'On hold' call to them.

I have already started the PayPal dispute process and escalated this to a claim, but wondered what the protection is. I've already spoken with my CC company but since PayPal are not the supplier the can decline the claim from them

Any help much appreciated

Cheers

Nick

LUCKO

iTrader: (3)

£500 protection

been nearly 2 years, still waiting for my protection to cough up

all they did was ban the other member because he never replied and i never got a penny


Good Luck

TopBanana

Bluie. Paypal *are* the supplier, and they *are* liable.

Bluie

Interesting as First Direct my CC company say otherwise they can and have declined a claim

pslewis

You should have bought one from ARGOS, £49:98 which INCLUDES 4 Top Games!!

If it's for a kids present get online and reserve one now!!

Bluie

I would not have minded if wasn't the child's toy or OAP's version

Thanks anyway for that helpful advice

TopBanana

They're lying / incompetent.

Give them 30 days to sort it out before you commence legal proceedings. They will either pay up within 30 days, or failing that they'll not contest your claim and you will win by default.

Curse of the Rushing Gimp

Still can't understand people that use ebay for expensive stuff. Get off your fat **** and buy it down town.Then take your chances not getting mugged by a chav who wants one for his delinquent son

Butty

iTrader: (2)

The £500 "protection" is a wonderful idea- so long as there is £500 in the Paypal account of the scammer to give you the money back....

Nick

Suresh

AFAIK ebay own paypal and simply don't give a toss about their public. And still they keep coming back!

Sorry to read your story by the way. Do you have the seller's address. Do they live close enough to visit?

shustir

The £500 buyer protection applies even if the seller has nothing in thei account. There balance will simply go negative and they will owe PAYPAL. I have founf PAYPAL always work in favor of the buyer so you should be OK. You will get an automatic refund if seller does not respond or cant provide a parcel tracking number.

Go onto the 'Dispute Console' page of the PAYPAL account and all relevant information should be there.

bpm1588

PayPalSucks.com is where you will learn about the PayPal Class Action Lawsuit, Abuse, Fraud & evil behind the PayPal system! is a good source of info on how to deal with these cases

CrisPDuk

Ebay Europe is based in Switzerland for a very good reason

Butty

iTrader: (2)

Well that's reassuring - but at what stage do you actually get your money back?
I'm still waiting for mine after 2 years, but not for £500 I hasten to add.
I, on the other hand, have found Paypal to be spineless and NOT on the buyers side, even when they found the seller gulity of missellling.

Nick

Robin Pikey

Very helpful I'm sure

CrisPDuk

Which is why I only use paypal for buying. That & the fact that they steal of 4.5% of every sellers transaction Cheques & cash only when I'm selling

Bluie

Thanks for that link very useful.

Will have to wait until 3rd as that is the date for the seller to respond, if not PayPAl will award to me, but no guarantee of return of nearly £360

Bluie

Update as it's the 3rd, just received this from PP

"We have concluded our investigation into your case and have decided in your
favour.

We were able to recover 358.32 GBP, and this amount has been credited to
you. Please allow five business days for this adjustment to be posted.

If you are due any additional funds, we will make our best effort to
recover the balance from the seller.


If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges."



Does this mean I will actually have the money credited to my CC account as the product had the £500 protection. Seems Para 2 says one thing and Para 4 says another.

Butty

iTrader: (2)

Paypal vagueness as usual.

Give them a ring to find out what money you may actually get.

Nick

maxxielives

You will get the money from Paypal - I had a similar incident a few months back and they didn't argue - just make sure you follow their process, because it's very difficult to get to talk to them and if the process is messed up it's even worse.

Incidentally, if you paid the Paypal invoice with a credit card then the CC company is absolutely liable as well under section 75 of the Consumer Credit Act 1974.

Consumer Credit Act 1974

When you talk to the CC company mention the act.

scoobydooooo

paypal sucks big time , they are robbing SOBS , sounds like a good website title

Bluie

Thanks for the replies, notice the cheeky s0ds will hold onto the money for up to 5 days, so I guess it will be Friday before it appears against the CC.

I did try and phone PP last week and all that happened is I disappeared into their money making holding system