Gordo

Am trying to upgrade to Sky+ but just end up on hold no matter which number I call - rang as a new customer and got to speak to someone but they couldn't help so..... put on hold again.

What's the best way to get them to do something?

Am I right in thinking that if I ring to cancel they pay attention or would they go along with it?

Anyone know which number to call to cancel?


Thanks, a pee'd off Sky customer!
G

J4CKO

iTrader: (1)

Yep, useless and the moment it rains it goes all Gareth Gates.

Rabid

Why not just cancel and have done with it?

OllyK

Suggest you check you're dish alignment - never had a problem with ours even in the monsoon like downpours we've been having of late.

Gordo

'cos then I'd miss Overhaulin' , American Chopper, Challenge Tommy Walsh etc

there is no alternative to Sky where I live (beyond terrestrial).

EddScott

The programs are pretty appaling at the moment too. So sick of listening to the menu music I habitually mute it whilst in the menu.

A work mate said I should ring and cancel my whole account and they will give me movies for free or at a discount for a couple of months (heard other people doing this). Said I was going to freeview and they just said fine, your cancelled.

Not sure how the nipper is going to take no more Spongebob on demand

OllyK

Why not just turn it off on the Sky box options!

CooperS

We threatened to cancel and they gave us the Sky+ box free and no extra monthly chanrge, stick to your guns!

otherwise it's 10 quid per month, or you pay a massive one off for the box

Gordo

Sounds good - how long ago did you do this and do you have any premium packages (i.e. it's free if you have movies and sports, I think - we don't, I'm too tight )

Rabid

Ring up ask for cancellations then explain how the signal is poor, box keeps crashing and you're getting cheesed off woth their service.

Box and free programs will follow.

A better course of action would be to cancel all together stating that Murdoch is a c*nt is the reason.

Then find you never needed sky in the first place.

CooperS

We have just got sports, no movies. was about 4 months back.

They try to offer you multiroom (move the existing box into another room) for £10 per month and free box. we didn't want another room with it in (had digisender already). Don't go for the multiroom option unless you really need it, push for free box & no rental.

Took them ages to agree to it, we seriously were going to cancel unless they gave it us free anyway. They got loads of different departments offering various incentives to stay instead (half price for 3 months etc) but we said free box and no extra rental or bye bye

Were looking to buy a dvd recorder at the time instead but well happy with the Sky+,you'll wonder how you ever did without it.

Gordo

sorted - free Sky+ box and installation booked

EddScott

What did you do in the end?

Well done though!

Gordo

Got really fed up trying to get through to the upgrade lines so went in as a new customer and asked to be put through to cancellations (their direct dial is 0870 850 2802). Explained how annoyed I was at their lack of respect of a current customer even though I'd been trying to get through for a Sky+ box. I was prepared to cancel if necessary.

G

CooperS

result!! nice one mate

rhybeck

moan like a git at them tell them you will go else where then you will get action

did this very thing cos sky was not working properly in the hot weather all sorted for free and it was all out of warranty

Phil

Scoobynet is great isn't it !!!

Just turned that annoying music off

THANKS

J4CKO

iTrader: (1)

Whoa, thank god that crappy music can be switched off !

You are a star !

J4CKO

iTrader: (1)

Is getting Sky + just a case of swapping the box out and putting your card in ?

Do you need to get it enabled at the Sky end ?

Phil

No mate you need a new LNB added to your dish and an additional wire added

Dazza01

http://www.orangecountychoppers.com/occweb_ver2.php

Leslie

Correct dish alignment to get the maximum signal strength goes a long way to counter rain interference. Often the aerial erectors employed by Sky do not bother to do do a proper job on alignment.

Les

jasey

Typical Bloke.

Knows how the thing is engineered but can't turn off the background music .

Although you can now

jasey

Especially the ones that put up your neighbours box over xmas and use your dish as a foot hold. Get home on Boxing day ready to watch the footie to find my dish pointing at the ground

Sky said they'd turn up in the middle of January to fix.

I told them to **** off.

You don't miss it when it's gone lads