GODDAMNEDMOFO'IN NTL
05 July 2006, 07:28 PM
#1
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GODDAMNEDMOFO'IN NTL
Please note that we have lived at our address for 4 years now and have never had NTL services at this address. Nor have we ever used NTL for anything. And above all else there is no NTL apparatus/plant/cables/fibre optics in the roads where I live.
Since May of this year me and the missus have been receiving a bill addressed to .Smatv (then our address) every month stating that we owe £9.50. I got home this evening to receive another bill now totalling £28.50. The first bill we received I called them and I was told to post back the bill writing not at this address across the front of the envelope, which I did. Another month goes by and we receive a bill so call the same number, explain the situation and then get told that the account has now been closed and "please accept our apologies". Great thinks I and another month goes by only to receive another bill. I call the number again, explain the situation again and get told again that the account has now been closed (this time I obtain a name and their supervisors name). I have now just got off the phone after "your through to the wrong department" blah blah and after 23minutes of pi55ing about I finally talk to someone who deals with the issue only to be told that "the account has now been closed". I've obtained the persons name and their office location and extension number so now I will wait and see if their assurance of the closed account comes true in a months time.
To say I'm not happy right now is an understatement so I would like some S'NET advise. If I receive another bill next month I've told the missus I will be taking action against NTL starting off with a call to the CAB. Where do I stand as I feel like suing NTL for all this grief/hassle they have caused. BASTIDS!!!
Since May of this year me and the missus have been receiving a bill addressed to .Smatv (then our address) every month stating that we owe £9.50. I got home this evening to receive another bill now totalling £28.50. The first bill we received I called them and I was told to post back the bill writing not at this address across the front of the envelope, which I did. Another month goes by and we receive a bill so call the same number, explain the situation and then get told that the account has now been closed and "please accept our apologies". Great thinks I and another month goes by only to receive another bill. I call the number again, explain the situation again and get told again that the account has now been closed (this time I obtain a name and their supervisors name). I have now just got off the phone after "your through to the wrong department" blah blah and after 23minutes of pi55ing about I finally talk to someone who deals with the issue only to be told that "the account has now been closed". I've obtained the persons name and their office location and extension number so now I will wait and see if their assurance of the closed account comes true in a months time.
To say I'm not happy right now is an understatement so I would like some S'NET advise. If I receive another bill next month I've told the missus I will be taking action against NTL starting off with a call to the CAB. Where do I stand as I feel like suing NTL for all this grief/hassle they have caused. BASTIDS!!!
05 July 2006, 07:37 PM
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It's not addressed to you, so in future you should write 'Return to Sender' on it and pop it back in the post....
That's all that's needed as it's nothing to do with you....
That's all that's needed as it's nothing to do with you....
05 July 2006, 07:41 PM
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Originally Posted by DCI Gene Hunt
It's not addressed to you, so in future you should write 'Return to Sender' on it and pop it back in the post....
That's all that's needed as it's nothing to do with you....
That's all that's needed as it's nothing to do with you....
05 July 2006, 07:44 PM
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Originally Posted by prodriva
Allready done that to no avail DCI-PSL and all your other guises
05 July 2006, 07:44 PM
#5
Originally Posted by prodriva
Please note that we have lived at our address for 4 years now and have never had NTL services at this address. Nor have we ever used NTL for anything. And above all else there is no NTL apparatus/plant/cables/fibre optics in the roads where I live.
Since May of this year me and the missus have been receiving a bill addressed to .Smatv (then our address) every month stating that we owe £9.50. I got home this evening to receive another bill now totalling £28.50. The first bill we received I called them and I was told to post back the bill writing not at this address across the front of the envelope, which I did. Another month goes by and we receive a bill so call the same number, explain the situation and then get told that the account has now been closed and "please accept our apologies". Great thinks I and another month goes by only to receive another bill. I call the number again, explain the situation again and get told again that the account has now been closed (this time I obtain a name and their supervisors name). I have now just got off the phone after "your through to the wrong department" blah blah and after 23minutes of pi55ing about I finally talk to someone who deals with the issue only to be told that "the account has now been closed". I've obtained the persons name and their office location and extension number so now I will wait and see if their assurance of the closed account comes true in a months time.
To say I'm not happy right now is an understatement so I would like some S'NET advise. If I receive another bill next month I've told the missus I will be taking action against NTL starting off with a call to the CAB. Where do I stand as I feel like suing NTL for all this grief/hassle they have caused. BASTIDS!!!
Since May of this year me and the missus have been receiving a bill addressed to .Smatv (then our address) every month stating that we owe £9.50. I got home this evening to receive another bill now totalling £28.50. The first bill we received I called them and I was told to post back the bill writing not at this address across the front of the envelope, which I did. Another month goes by and we receive a bill so call the same number, explain the situation and then get told that the account has now been closed and "please accept our apologies". Great thinks I and another month goes by only to receive another bill. I call the number again, explain the situation again and get told again that the account has now been closed (this time I obtain a name and their supervisors name). I have now just got off the phone after "your through to the wrong department" blah blah and after 23minutes of pi55ing about I finally talk to someone who deals with the issue only to be told that "the account has now been closed". I've obtained the persons name and their office location and extension number so now I will wait and see if their assurance of the closed account comes true in a months time.
To say I'm not happy right now is an understatement so I would like some S'NET advise. If I receive another bill next month I've told the missus I will be taking action against NTL starting off with a call to the CAB. Where do I stand as I feel like suing NTL for all this grief/hassle they have caused. BASTIDS!!!
05 July 2006, 07:47 PM
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Originally Posted by sarasquares
i have as big issue with them ATM, i have had to write to OFCOM and now i am dealing with OTELLO(sp) to get my matter resolved, i will most likely be taking them to court because of their incontinance
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05 July 2006, 07:51 PM
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I'd stick the letter in the bin not the post box and get back to something more important. I certainly wouldn't be wasting my money on phonecalls to NTL.
Andy
Andy
05 July 2006, 07:52 PM
#11
Originally Posted by Fuzz
I'd stick the letter in the bin not the post box and get back to something more important. I certainly wouldn't be wasting my money on phonecalls to NTL.
Andy
Andy
05 July 2006, 07:52 PM
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sara, care to PM me with your situation, as I would be interested to see if your going through the same sh1te as me?
05 July 2006, 08:02 PM
#16
Originally Posted by Nat21
Had exactly the same thing happen couple of years ago.
I also had to write to both OFCOM and OTELO and NTL to get it sorted. Just writing/ringing NTL will not get the situation resolved.
I also had to write to both OFCOM and OTELO and NTL to get it sorted. Just writing/ringing NTL will not get the situation resolved.
05 July 2006, 08:44 PM
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sara, if only my calls to NTL had the same affect as your fabled pic (on the rocking horse type thing IIRC)
05 July 2006, 08:54 PM
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Originally Posted by sarasquares
theyve got you now ^ 
i speak to NTL on a video phone
i speak to NTL on a video phone
05 July 2006, 09:15 PM
#25
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I'll hold you to that ss
In the mean-time, please be assured that there's a great big virtual chocolate birthday cake in my PM inbox if you care to allow me the honour of a sneak preview
In the mean-time, please be assured that there's a great big virtual chocolate birthday cake in my PM inbox if you care to allow me the honour of a sneak preview
06 July 2006, 06:59 AM
#27
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Sara, Prodriva,
After a couple/few of months of getting bills and writing/phoning to NTL with no results i wrote to OFCOM and OTELO stating what was happening and also to NTL stating that i'd written to OFCOM and OTELO. NTL then wrote to say sorry and that it had been sorted. In total in took about Six months to sort out and this was ringing NTL every other week or so and writing at least half a dozen times.
Interestingly, the NTL brand will now be dropped entirely and as from very soon they will be branded as VIRGIN after paying SRB a shed load of £££ for the rights to do so!
After a couple/few of months of getting bills and writing/phoning to NTL with no results i wrote to OFCOM and OTELO stating what was happening and also to NTL stating that i'd written to OFCOM and OTELO. NTL then wrote to say sorry and that it had been sorted. In total in took about Six months to sort out and this was ringing NTL every other week or so and writing at least half a dozen times.
Interestingly, the NTL brand will now be dropped entirely and as from very soon they will be branded as VIRGIN after paying SRB a shed load of £££ for the rights to do so!
06 July 2006, 08:44 AM
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well all this sums up why, despite Telewest being about us helpful as an eggy fart in a lift, I do not want to change to NTL.
So how thrilled was I when I saw an advert from NTL/Telewest in the press this morning? - the b@st@rds have merged 
So how thrilled was I when I saw an advert from NTL/Telewest in the press this morning? - the b@st@rds have merged
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