How useless is your bank???
28 June 2006, 01:20 PM
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How useless is your bank???
Natwest are USELESS....
our business account branch in london docklands have told us that we never paid in 8 of the 9 cheques that were HANDED over the counter to them last week...
now they say that THEY have lost them and can we get the cheques cancelled by our customers and replaced.... 
some of them we have been chasing for months for the payment and TBH i doubt we could get another that quickly....
time for our second complaint now....
our business account branch in london docklands have told us that we never paid in 8 of the 9 cheques that were HANDED over the counter to them last week...
now they say that THEY have lost them and can we get the cheques cancelled by our customers and replaced.... some of them we have been chasing for months for the payment and TBH i doubt we could get another that quickly....time for our second complaint now....
28 June 2006, 01:29 PM
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I bank with natwest to, they are fantastic with me.
have 3 accounts all in all (both business & personal) and I would never leave them, have accounts with other banks and don't find them anywhere near as good as natwest.
Suppose we can all have bad experiences.
chop
have 3 accounts all in all (both business & personal) and I would never leave them, have accounts with other banks and don't find them anywhere near as good as natwest.
Suppose we can all have bad experiences.
chop
28 June 2006, 01:30 PM
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Originally Posted by turboman786
Think compo!!!
new bank TBH.... 
second complaint in 3 months is enough....1)MOST customers used to use the staff carpark when they went there. untill 3 months ago when they clamped anything that ventured in there...
ours happened to cost £180 to get removed... 
the cheeky a****** put signs up AFTER we complained and gave us HALF the money towards removal....2) as above....
not anymore....
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28 June 2006, 01:55 PM
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I've banked with Lloyds (pre TSB days), NatWest, Barclays, First Direct and Nationwide
Although I've had issues with all but Nationwide, NatWest are by far the worst bank by a country mile.
They consistently come last in customer satisfaction surveys as well.
Although I've had issues with all but Nationwide, NatWest are by far the worst bank by a country mile.
They consistently come last in customer satisfaction surveys as well.
28 June 2006, 02:02 PM
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Originally Posted by Jerome
NatWest are by far the worst bank by a country mile.
They consistently come last in customer satisfaction surveys as well.
They consistently come last in customer satisfaction surveys as well.
My PA manager has massive jugs too.
28 June 2006, 02:47 PM
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I use Lloyds for my two business accounts and one personal account and have been very pleased with the service so far. The best thing is when I ring them I get straight through to a native English speaker based in the UK
28 June 2006, 03:04 PM
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I took a temporary loan out once with IF (Intelligent Finance), decided to pay it back early a few months later and had an outstanding balance of about £5k left on the loan.
I arranged a bank transfer from my othr account at Barclays, and was given all the necessary account/reference numbers by the person at IF. Barclays duly transferred the £5k and it disappeared from my Barclays account.
A week or so later I still hadn't had confirmation from IF that my account had been settled, so I gave them a call. They had no record of my £5k ever arriving, and basically said they hadn't recieved anything.
Their advice was "try sending the money again sir".
I had to explain I'd already sent them £5k which had disappeared into thin air, and I'd rather not send another £5k for them to lose!
They only got it sorted when I had Barclays write them a letter confirming the transfer from their end, as soon as they had that - they suddenly "found" my money sitting in their main account but hadn't been processed to settle my loan.
It was pretty stressful, sending a main bank £5k and having them just lose it!
I arranged a bank transfer from my othr account at Barclays, and was given all the necessary account/reference numbers by the person at IF. Barclays duly transferred the £5k and it disappeared from my Barclays account.
A week or so later I still hadn't had confirmation from IF that my account had been settled, so I gave them a call. They had no record of my £5k ever arriving, and basically said they hadn't recieved anything.
Their advice was "try sending the money again sir".
I had to explain I'd already sent them £5k which had disappeared into thin air, and I'd rather not send another £5k for them to lose!
They only got it sorted when I had Barclays write them a letter confirming the transfer from their end, as soon as they had that - they suddenly "found" my money sitting in their main account but hadn't been processed to settle my loan.
It was pretty stressful, sending a main bank £5k and having them just lose it!
28 June 2006, 03:23 PM
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Originally Posted by The Knives are out
Did they stamp the paying in book?
If so
Its down to them !
If so
Its down to them !
still not had an apology yet.... oh and they Cant find them still either....
28 June 2006, 03:24 PM
#18
Originally Posted by scoobygav555
I'm with RBS ant they are Top of the pops
Miss Scoobygav is with Natwest and thinks they are a load of rubbish
Miss Scoobygav is with Natwest and thinks they are a load of rubbish
28 June 2006, 03:25 PM
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HSBC is utter ****e - avoid!!! All their call centers are in India - and they seem to employ only Indians with VERY strong accents who are almost impossible to understand!
Had various other problems with them, and will be transferring to Nationwide at some point.
Nationwide only use UK call centers, and also you dont get charged a fee for withdrawing money abroad! (unlike all the other banks who charge ~3%)
Had various other problems with them, and will be transferring to Nationwide at some point.
Nationwide only use UK call centers, and also you dont get charged a fee for withdrawing money abroad! (unlike all the other banks who charge ~3%)
28 June 2006, 03:37 PM
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28 June 2006, 03:38 PM
#23
Originally Posted by Petem95
HSBC is utter ****e - avoid!!! All their call centers are in India - and they seem to employ only Indians with VERY strong accents who are almost impossible to understand!
Had various other problems with them, and will be transferring to Nationwide at some point.
Nationwide only use UK call centers, and also you dont get charged a fee for withdrawing money abroad! (unlike all the other banks who charge ~3%)
Had various other problems with them, and will be transferring to Nationwide at some point.
Nationwide only use UK call centers, and also you dont get charged a fee for withdrawing money abroad! (unlike all the other banks who charge ~3%)
28 June 2006, 04:01 PM
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!!!!!!!!!!
Originally Posted by chopper.
I bank with natwest to, they are fantastic with me.
have 3 accounts all in all (both business & personal) and I would never leave them, have accounts with other banks and don't find them anywhere near as good as natwest.
Suppose we can all have bad experiences.
chop
have 3 accounts all in all (both business & personal) and I would never leave them, have accounts with other banks and don't find them anywhere near as good as natwest.
Suppose we can all have bad experiences.
chop
I agree fully with the above statement, was originally with Barclays and they were the biggest bunch of tossers on planet earth, i should repeat that with in THE GALAXY
Would not leave Natwest and am happy as Larry, whoever the hell he is
Raz.
28 June 2006, 04:11 PM
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when we changed from barclays to natwest they were gr8 but have since changed manager etc and gone down hill @ the docklands branch. altho im told another has opened near canary wharf which might be why.....
28 June 2006, 05:07 PM
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Agree about the HSBC call centres, I'm sure they are all lovely people but over a long distance phone line they can be literally impossible to comprehend.
I would change my account but the thought of all the hassle puts me off.
I would change my account but the thought of all the hassle puts me off.
28 June 2006, 05:22 PM
#28
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I can't whinge too much about my Bank (Barclays) - opened a business account there 5 years ago in Surrey and married the branch manager there 1 year later...bet you lot don't get the level of customer satisfaction I've had
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