Furniture discounted after we've ordered
23 January 2006, 06:05 PM
#1
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Furniture discounted after we've ordered
We ordered some new furniture from the House of Fraser in early December. It still hasn't arrived but it's now 50% off. Was only 20% off when we ordered it. Seeing as it hasn't arrived yet, I'd say we're entitled to the difference. My question is, am I able to legally cancel the order at this stage - in case I have to play hardball?
23 January 2006, 06:12 PM
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Try trading standards to see where you stand before you wade in and have apop at them though I must say that HoF are very good at keeping their customers happy from my experience.
Chip
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23 January 2006, 06:16 PM
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Did you go and see the stuff in the shop or order from a catalogue??
Catalogue stuff you can return as part of Distance Selling Regulations.
But they are a pretty reputable company so a friendly phone call might resolve without any heavy stuff
Catalogue stuff you can return as part of Distance Selling Regulations.
But they are a pretty reputable company so a friendly phone call might resolve without any heavy stuff
23 January 2006, 06:21 PM
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Yes of course, not planning on throwing any punches just yet! Just trying to ascertain where we stand. They were very helpful when our bed broke (
) so I'm expecting them to see our side
) so I'm expecting them to see our side
23 January 2006, 06:28 PM
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Originally Posted by TopBanana
Yes of course, not planning on throwing any punches just yet! Just trying to ascertain where we stand. They were very helpful when our bed broke () so I'm expecting them to see our side
) so I'm expecting them to see our side
23 January 2006, 06:31 PM
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they will probably refund you the difference without any fuss. Don't see why you can't cancel if not. Happened to a friend, they gave him the difference before he noticed. HOF are quite good like that.
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23 January 2006, 06:45 PM
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Originally Posted by David Lock
You also have the option of answering my question - like shop or catalogue??
Will give them a call tomorrow to see what they say
24 January 2006, 12:32 PM
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Had this a few years back with MFI, ordered a bed which was later reduced - so we cancelled the order and had to wait a little longer but we saved a load of money so we were happy.
GB
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30 January 2006, 12:46 PM
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Originally Posted by TopBanana
Thanks all, got the difference refunded in-store this weekend
30 January 2006, 03:07 PM
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Originally Posted by paulr
Were they okay about it or did you have to fight a bit.Is this a regular policy.The reason i ask is i buy a lot from House of Fraser,cheers.
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