MattN

This was the reply I got today from Demon Internet in response a mail I sent them on 19/10/2005

""
Dear Customer,

We acknowledge receipt of an email that you sent to enquiries@demon.net on the 19 October 2005. Unfortunately we have been unable to respond to your email and would like to ask you to contact our Customer Services team on 0845 272 2666 who will be able to assist you with your query.

If you have already contacted us again and we have resolved your query, please accept our apologies and disregard this email.

Kind regards,

Demon Customer Services""

..................................

So they responded saying they can't respond, and it took 10 weeks for them to respond saying they can't?

The issue was they sent me invoices for one amount and took a DD fro a higher amount stating the account was in debit, but I pay for by DD so can't understand why it had a debit balance and moreover if it did, why not state that on the invoice? I think it's terrible they can invoice you for one amount and just take a completely different amount from your bank account!

john_s

iTrader: (1)

Don't get me started on Demon's recent performance and rate of reply to emails.

I stopped using them over 2 years ago, and only just got things sorted out with them last week

John.

slagmagnet69