Scooby Snacks 23

RANT ON:

Just received a renewal notice and the insurance on my Leon Cupra has increased, although I've not made a claim.

I questioned this, and got through to the Customer Services call centre in India!

I thought off-shoring was meant to be cheaper, but I guess it just means more money for the fat cats that run the company, without the passing of savings to the customer.

They said that if I want to cancel, I will need to send in my certificate along with the reason for cancellation. I'll be doing just that, and my reason for cancellation will be for the fact that they've outsourced out of the UK, and that it took me about 10 attempts for them to understand how to spell my surname!!

RANT OVER.

Wurzel

iTrader: (1)

well you do have a rather unusual surname Mr Snacks

Luminous

iTrader: (3)

Nice one. Whenever I get the chance I also complain about the call centres. I really hate them. Whenever I get someone calling me I just keep saying I cannot understand them until they find someone who speaks my language

Tiggs

role on TV phones...you can make sure they are nice and white then

Luminous

iTrader: (3)

Don't care about the colour. Just care whether they can understand me, and I them. It REALLY annoys me when you have a "conversation" with one of them. If you move off their "sheet" they just do not have a clue what you are on about.

You never get what you want, and when you try to complain nobody understands.

Don't care if the person calling me is Luminous Orange, as long as they speak English I'll be happy to take the call - even if its just so that I can tell em to p*ss off if its another marketing call.....

EddScott

You work in the financial industy don't you? I'm surprised you don't have issue with calling investment providers and dealing with overseas call centres. They are getting a bit better, but as luminous says, if you have any query that is beyond their usual lines of reference they get confused and you can't get anywhere.

Its actually quite telling that some investment providers have overseas call centres for the general public but UK based centres for those within the industry.

I rang Dell computers once and asked if they could do us a deal on buying 3 laptops together. The Asian guy said yes we could and when I said thats great I'll come back to you to confirm our order, the Asian guy got a bit nasty becuase he thought I got angry with him! I thought WTF, I've said thankyou I'll speak to the MD and he gets all shirty with me.

Bodgery

Watch out, we need to be careful what we say, the thought police have arrived. Which bit of the posters statement was racist? You've clearly never had the misfortune to be stuck talking to an Indian Call Centre agent. I have and they couldn't understand me, and I couldn't understand them. What joy.

jasey

We had a guy trying to order a PC from a call centre once.


Our Guy was from Peterhead (small cold wet place just north of Aberdeen) and the guy taking the order was from India.

The best was to describe a broad Petehead accent is Seagull Speak (Or possibly Norwegian) - Either way it's quite tricky for anyone not from Peterhead to understand a word.

We only got our end of the conversation but it was the closest I've ever been to pissing myself in an Office .

Anyone thinking that Asians cant speak English need to go to Peterhead

SJ_Skyline

NTL

jasey

Are they based in Peterhead

SJ_Skyline

It doesn't matter where they (NTL) are based, they have raised ineptitude to an art form

King RA

Tiggs

Markus

Ah the lovely call centers in India! When I have a technical issue, it would nice if the person on the other end of the phone could a) understand my accent, and b) I could understand them.

Alas it seems my plummy south east accent is a tad hard for these poor indian chappies to understand. It would also seem their accent is hard for me to understand.

Outsourcing sounds like a wonderful idea, and compaines love it, and won't change from outsourcing, no matter how much we complain, as the money they save doing it will no doubt outweight the number of people who will refrain from using the company. Some companies know they are in a win/win situation as they are the only place available to provide support for their product/service.

It would be like me outsourcing my support to India, clients would go ape as they'd not get a coherent repsonse from someone, and we're a specialised product, so getting support from somehwere else is not possible.

I don't care if the chap on the other end of the phone is white, black, yellow, brown, green or rainbow colored, so long as they understand me and I understand them.