TDT

Does anyone know anyone in management at BT?

Thoroughly sick of talking to people in Bombay/Cardiff/*insert random country here* who don't have a ******* clue what they're doing and having to listen to that annoying robotic switchboard all the time.

Why can't BT do the simplest thing without making a complete ar$e of it!

TIA

Poor Guy

*Kazakhstan*

elgordano

What's the problem?

Simes777

If you don't like the service you're getting, why not use another service provider?

Alas

Could be worse. Have you tried talking to Norwich Union recently. Ones I get seem to be thick, have a speech impediment, are not in the UK,etc
It's a hatchback - quote me happy. %^$£ off

TDT

What's the problem? I hope you're sitting comfortably!

They should have done a number swap yesterday after a security breach at work. Needless to say they've messed it up. They didn't do the number swap until this morning, and I now can't make outgoing calls because of some complication at the exchange. All I get is a recorded message saying I'm not a subscriber! Some silly bint in Bombay told me last night that it takes 14 days to do a number change because doing it any other way would mean they break the terms of their licence! (LOOB!)

They've not transferred any of my network services over (1571, Choose to Refuse etc) despite saying they would. Oh, and they managed to cut my broadband off (since fixed)

I just can't get through to anyone who actually knows what they're doing. Faults say it's a Sales issue, Sales say it's a faults issue, and that's if you can actually speak to someone without sitting in a hold queue for 40 minutes listening to their fecking switchboard thing apologising for the delay.

We can't use anybody else to supply the line coz we don't have cable or anything else round here. So I'm stuck with using the incompetant bunch of muppets.

ARGH!!!

Diesel

They just been fab with me - well I say fab... I got a text saying my new house's line was up. Move in and its dead. Guy comes same day and connects house to pole. Still doesnt work as his wire's too short (or something). SAS wire man comes next morning and its up and running. Cardiff phone team were fab.

AOL however will not switch my broadband on for another week. Had to buy an ext 56k modem which is absolutely PATHETIC as its only a flick of he switch for ADSL in the exchange!

v5 man

iTrader: (4)

After its been wired to ADSL equipment though, which a standard line isnt

Ricey155

Bt yahoo aint much better, 45 mins on the helpline 4days ago

he didnt have a clue, i'll find out i'll get my supervisors help


f'kinh ell

useless

Diesel

Its a short cable run mate 3 min job AFAIK!!! Core busines!!!!

Ricey - they had me swopping components in my PC and borrowing USB hubs for 4 weeks before the engineer that ultimately visited actually put the jumper in at the exchange - maddeninggggggg!!!!!!!!!

v5 man

iTrader: (4)

Its a 15-20 minute job to run the cable and terminate it, plus the equipment has to be allocated to use in the first place, which is another depts job. Then jobs have to be built, by another dept, for the work to take place. Then you add the job to the million others customers waiting for some form of work to be done, This all takes time, and im not excusing it. There are maybe only 1 or 2 exchange engineers in each local exchange (if your lucky, some have none)!!!!
BT are too big for their own good now, this is one of the reasons I have recently left after 7 years of enjoying my work.

druddle

You think BT are bad, you should try dealing with NTL customer service. Moved to last house over 3 years ago and they have only just compensated me for the overcharging and **** up that happened then. Moved to current house 4 months ago and they still havent got the billing right.........