EvilKyote

Had a guy phone up for support, couldn't provide the required security details and then goes off on one because I refuse to help him, as soon as I mention 'data protection act' he starts raving like a loony and shouting down the phone at me 'Don't quote that fukcing crap at me, i know my rights you tw@t!! Your service is fukcing disgraceful. I want to speak to your manager NOW!'

sufice to say I simply hung up on the t0sser!!!

Do people just not understand the concept of the DPA or what?!?!

TopBanana

Haha, don't let it get to you. He's just an idiot

pugoetru

NO hes not an idiot he is a member of the public and he is a valued customer

Dracoro

Erm, why didn't you put him onto your manager. he'll probably complain that he wasn't dealt with properly. Mind you, if he just flipped out and swore like you said then I'm sure your manager will be ok.

NO is the simple answer. It's not exactly a very publically known law and most people don't know their rights or what the law means. Not your fault or your caller, down to the agency to inform people more.

alcazar

iTrader: (2)

It may not be caller's fault, but there is NO excuse for this sort of behaviour, is there?

Alcazar

EvilKyote

Yeah thats exactally what I thought so I hung up. My boss has said if people give you abuse just hang up. At the end of the day I get paid to help people out, not to take verbal abuse.

jasey

I once had a call (On my Mobile) from my Credit Card company (Genuine) who wanted to ask me a question about recent transactions (you know the sort of call). They asked me to verify who I was but I wouldn't cos I didn't know who they were - The Girl was at a loss as to what to do - I told her I would call them .

fast bloke

I use this for getting rid of cold callers -

Them - would you like .....
Me - how do I know who you are?
Them - erm....
Me - give me your name and address and I will look it up and call you back if it is legit
them erm...

jasey

I find "I'm Renting" Stops 99.99% of all cold callers in their tracks .

For the other 0.01% "I don't enter competitions" suffices

NotoriousREV

I lost my rag with my bank once because they asked me to name a direct debit that went out and when I named one they told me I was wrong and refused to help me further or ask me any other security questions. I wouldn't mind, but I only have the 2 DD's on my account it's not as if I can forget them!

Spoon

True story that still makes me laugh today.

I wanted a bankers draft 4 years ago for 5k so I got my account manager to organise the pick-up at the nearest bank to me at the time.

I turned up with my 3 year old daughter only to be asked for identification before they handed the draft over.

I had nothing with me so I turned to my daughter and asked her who I was. She replied " You're my daddy". The cashier handed me the draft and I left the bank.