tonybooth

Is it possible? Mine just will not synchronise. I am on NTL 600. No problem with comms between Road Angel & PC - just the internet.

Any ideas on here as Black Spot did not bother to call me back

Cheers

TONY

donutman

yes i am on ntl 600 and mine does it. have you checked you have the gps switched off? or you will get synco errors.

Apple

If you leave the GPS output switched on you get something like a "Break received" error

I use XP and adsl a haven't had a problem so far (famous last words ). When I used win95 I had no end of grief getting the RA to be recognised

Did anybody else find that the Blackspot servers seemed to be down over the weekend? - it would upload my data then not receive anything

tonybooth

GPS is on zero bars. Error message as follows: -

Retrieving personal data from device
Successfully retrieved personal data from device
Uploading personal data to the server.
Unable to connect to the Internet. Please check your connections and settings and reconnect your Road Angel

Cheers

TONY

TaviaRS

I had it with mine, but for the life of me I can't remember how I fixed it.

Think I reinstalled the RoadAngel software and that fixed it (I used it with dial up first so it got confused by ADSL)

tonybooth

Yeah, considered that, but I have only just installed it on my new PC!

Bloody thing will be getting launched in a minute

TONY

simo

Tony

I had same problem with new computer / broadband. Un-installed and then re-installed and that cured it.

dont know why but it did.

cheers simon

tonybooth

Just re-installed s/ware and still no joy.

Pi55ed off now.

TONY

navigator

phone black spot i found them most helpful in the past.
re-install did it for.god luck.

wrx03ppp

Hi

I had a problem when I first installed the software and tried to update across our office network which used a microwave internet connection. Blackspot told me that the update software uses a port that may be closed and to try a direct dialup - which worked fine with my laptop and modem. We've now moved to ADSL and this also works fine, so it could be worth just checking which ports are closed on your system.

SiDHEaD

as per wrx03ppp suggests, have you got a firewall running (there is a crap one built into XP, which may have enabled itself!)

Andy

tonybooth

Could Zone Alarm affect it?

TONY

pbee

your not using a usb to serial adaptor are you ?. Had all sorts of dubios errors including this one.

wrx03ppp

Hi

I think that any software that restricts access to the web could potentially prevent it from the Road Angel updating by blocking non-essential ports. Blackspot were non-specific about which particular port they need to operate but told me straight away the likely cause - obviously not the first time that this has happened.

Certainly Zone Alarm would fall into this category of apps.

tonybooth

No not using a USB adaptor. DB9 cable goes directly into back of PC from Raod Angel. Internet goes to NTL cable modem through NIC (RJ45)

Will try calling them again.

Cheers

TONY

tonybooth

This is getting silly now

Blackspot say it should dial my default internet connection - How can it I say as there isn't one. I am on NTL and that is like a LAN. Talk to NTL he says.

NTL say it should stop attempting to dial as the connection is already up - Try a basic dial up account. He did give me a list of ports that they are blocking, but I don't think that has any bearing.

So if you are using XP with an NTL Cable Modem and your's works - Please tell me how you did it

Cheers

TONY
07803 955600

tonybooth

Retrieving personal data from device
Successfully retrieved personal data from device
Uploading personal data to the server.
Data uploaded successfully.
Downloading data from the server.
Downloading full update from the server.
Received coordinate data.
Received personal coordinate data.
Received deleted coordinate data.
Erasing device data
Device successfully erased.
Downloading data to device
Sending confirmation to the server.
Synchronisation Complete

Can you believe I had to set up a 56K PAYG internet connection to get this far

TONY