David_Dickson

Not scooby related I know, but maybe of interest to some users here anyway.

The following post is an account of my experiences with the Vauxhall parts and accessories specialist PVD.
I am writing a factual account of my experiences, I will not mention my opinions at all here.
I am writing this so the fellow car enthusiasts may read it and form their own opinions and decide for themselves whether they want to trade with PVD.
Posting replies to this topic will keep it near the top of the forum, allowing more fellow car enthusiasts to read it, but if you do post a reply, please don't post anything that may get this thread closed or deleted.
The contents of this thread are not necessarily the views of the forum owners, administrators or other users.

My first dealings with PVD came about nearly a year ago when I wanted to order alloy wheels for my Calibra.
I saw a set of wheels that I liked in the PVD catalogue. I was happy with the price (approx £700 plus delivery)
I called PVD. After several attempts where the phone wasn't answered I finally got though to someone. I had all the details to hand i.e. wheel type, size etc and I had my credit card to hand. All that had to be done was to process the order.
The person I spoke to listened to me for a short while before interrupting and telling me he was really busy just then, but would call me back to complete my order. He took my number and we hung up.
He never called back.
I ordered the same wheels from a different company and they arrived within 2 days.


My next dealing with PVD was for a corsa engine conversion kit, to fit a C20XE engine into a corsa.
No one else I know of makes such a comprehensive fitting kit, so I decided to order it.
I checked an old catalogue I had at home and saw the kit was priced at £540.
I checked the website for an up to date price and saw it was still £540.
I called PVD on 19th May. I asked a few questions about the kit, and was given the answers I wanted. I placed the order. I asked whether PVD offered discount to MIG members and was told that they do.
I was then told the price of the kit had increased to £575. This increase had seemingly happened quite recently and they hadn't updated the website yet. I accepted this and continued with the order. The new price, minus discount, plus delivery came to £556. I was then told the kits were not in stock, but would be within 2 weeks, and they would forward the kit on to me as soon as they could.
I asked if they would charge my credit card when they dispatched the kit to me. I was told they couldn't do this, but would have to charge me for it then. I grudgingly accepted this.

2 weeks passed and the kit hadn't arrived and I hadn't been contacted by PVD.
I also noticed that the prices on the website still hadn't been updated to reflect the price increase.

By the 6th June (nearly 3 weeks after placing the order) I commented about this on a thread on migweb which was about an unrelated subject. Others replied and a small discussion about PVD ensued. Here is a link to the thread...
http://www.migweb.co.uk/forums/showthread.php?s=&threadid=82141
Board user “pete” who is a member of the PVD team replied on the thread, saying the kits should be in stock within a further week, and sent me an e-mail. In this e-mail he apologised for the delay and said that they were busy and hadn't had time to update the website. He said he would contact me as soon as he had a definite delivery date for the kit.

By Friday 13th of June, I still had not been contacted by PVD. I phoned them and was told that the kits should be here on Tuesday. I stated that I was not willing to wait any longer, and asked for the order to be cancelled and my money refunded. The person I spoke to said he would have to confirm this with Pete and I would be called back as soon as possible.
He called back a short time later and explained that yes the kits should be here on Tuesday. I explained that this was too late and asked for my money to be refunded, which he agreed to.

I notice that today (13th June) Their website still advertises the kits at the lower price.

Thanks for taking the time to read this.
David.

Badger Stuffer

Interesting story and written well.

Sometime I expect that there is little a company can do if they are being let down by their suppliers but it is good business practice to keep your client up to date.

It's a shame that they didn't do this as i suspect that if they had maintained a good flow of contact with you then you might have been more accomadating and not cancelled your order.

If they learn lessons from simplemistakes like this then all is not lost.

I hope you manage to find your kit elsewhere.

You could call them and see if they will contact you when the kits ARE in stock and as a gesture of good faith give you the kit at the rice advertised on their website.

Good luck.

Jason.

NACRO

They sound like a lot of the companies I have to deal with, complacent, overworked, understaffed and ill informed. There is no excuse for not keeping the paying customer informed and NO NEED to debit a card until despatch of goods. At least you got your money back, I imagine you won't be dealing with them again?

Freak

lol
you arent alone dave
They are cowboys and lots and lots of bad posts on a variety of bulletin boards about them..