hmhaga

Anyone alive at the keyboard at Powerstation??

I'm rather desperate to have my e-mails answeared to, as I need my AST shock-absorbers either repaired or replaced as soon as possible. Going ice track racing in january, but two shocks are leaking oil

Guess I could pick up the phone, but e-mails avoids a lot of the confusion which arise when I try talking to Anglo-Saxons

WRX_SWRT

iTrader: (2)

think they just moved premises poss not setup with tinternet yet phone them

Shaun

PowerStation have not moved premise... I think you may be confused with someone else.

hmhaga,
I would give them a call.

cster

It would seem that emailing them is not the best way - need to use the phone.
For the reasons you have pointed out, I would have to agree that email is so much better for doing business in a business like manner.

WRX_SWRT

iTrader: (2)

whoops litchfields have and i thought powerstation went with them grieg my mistake

mickp

iTrader: (1)

I have given up with e-mails to Powerstation

They must lose a fortune in lost sales opportunities through not replying to customers, but there choice i suppose.

Shaun

I could say the same for companies that do not answer the phone..... there are plenty of them! Some prefer emails, whilst others find it easier on the phone.

Personally, I think email communication is not that good a medium at times. I would rather speak on the phone.

Each to their own I guess.

GazTheHat

They're definitely there. I spoke this week, with no problems on the phone and am booked in for next week. Counting down the days....

APIDavid

iTrader: (4)

So where is Litcho now then? David

wolfie28

I've also experienced some problems not with Powerstation though.

I sent an e-mail to xtreme scoobies, scoobyclinic and Roger Clark motorsport about some Defi gauge accessories. Xtreme Scoobies and Scoobyclinic replied within a day , I'm still waiting for Roger Clark Motorsport reply .

Like you say, some perfer e-mails some telephone enquires, but customer service differs wildly in my experience .

gaz-cole

next to powerstation unless its moved in the last month.

andy97

iTrader: (1)

Email is the way to do business these days, it avoids confusion. The email must be well written and in the Queens English, not some text shorthand mumbo jumbo.

I would never engage in or continue to do business with a company, that doesnt respond to emails.

receiption@powerstation.org.uk is obviously a worthless.

Andy

hmhaga

I've now been in contact with Richard at Powerstation - on telephone! Close enough to "Oxford English", so no big communication problems there

£150 to have both shocks serviced. My car is mainly used for tracks days, Richard adviced that the levels of grip with R888 tyres is probably too high for the Sportline I design (small diameter shaft). Upgrade imminent...