Thank you Adams
13 October 2002, 08:54 PM
#1
Scooby Regular
Thread Starter
Join Date: Dec 2001
Location: Carnetix, Adams and Nitosport
Posts: 12,602
Likes: 0
Received 0 Likes
on
0 Posts
After the recent round of "bash the dealer", I thought I would write about my last visit.
I turned up on Saturday morning without an appointment to ask when my car could be booked in to investigate a clicking noise coming from the wheels.
I am greated by Mark (sales) and cheerful "hello" from John (servicing).
We have a chat, in which I mention the clicking and acknowledge the fact that nothing on the car has changed and yes I am slacking.
John takes the keys and says he will see what he can do.
Russell takes the car out and can't hear the clicking so I go out with him and manage to get the noise to happen. He then starts listing all the things it can be (I start to feel sick).
At the end of the drive we get out (I now know why wheel bearings have to be replaced even if they are just inspected) and Russell is convinced of the promblem.
We go back inside the showroom and Russell and John talk together while Diane and I chat about cars and the merits of my body modifications (to the car). After the chat with Diane, who by now I really like (well she did like the car after all)!
John says that I need to book the car in for a check, under warrenty and if it is what it is suspected to be then the claim isn't an issue.
The whole thing took about an hour and a couple of cups of coffee (which is the best I have had in any car dealers).
The service was friendly and professional. As a dealership I like them (
) and as people they are better.
Thank you guys and Diane for the productive visit and see you soon!
Mark
I turned up on Saturday morning without an appointment to ask when my car could be booked in to investigate a clicking noise coming from the wheels.
I am greated by Mark (sales) and cheerful "hello" from John (servicing).
We have a chat, in which I mention the clicking and acknowledge the fact that nothing on the car has changed and yes I am slacking.
John takes the keys and says he will see what he can do.
Russell takes the car out and can't hear the clicking so I go out with him and manage to get the noise to happen. He then starts listing all the things it can be (I start to feel sick).
At the end of the drive we get out (I now know why wheel bearings have to be replaced even if they are just inspected) and Russell is convinced of the promblem.
We go back inside the showroom and Russell and John talk together while Diane and I chat about cars and the merits of my body modifications (to the car). After the chat with Diane, who by now I really like (well she did like the car after all)!
John says that I need to book the car in for a check, under warrenty and if it is what it is suspected to be then the claim isn't an issue.
The whole thing took about an hour and a couple of cups of coffee (which is the best I have had in any car dealers).
The service was friendly and professional. As a dealership I like them (
) and as people they are better.Thank you guys and Diane for the productive visit and see you soon!
Mark
.. really good to hear 
16 October 2002, 10:47 AM
#5
Scooby Regular
Thread Starter
Join Date: Dec 2001
Location: Carnetix, Adams and Nitosport
Posts: 12,602
Likes: 0
Received 0 Likes
on
0 Posts
Trouser - I thought so, hence the length of the post, of course I will still come and vist. BTW they love the TSL adjustments to the car!
Adams are a bit more expensive than some but then I like the service I get. In the past they have been very helpful over certain jobs (new clutch). It is rumoured by the way that prices might not be as high as they once were...
Adams are a bit more expensive than some but then I like the service I get. In the past they have been very helpful over certain jobs (new clutch). It is rumoured by the way that prices might not be as high as they once were...
Thread
Thread Starter
Forum
Replies
Last Post