Steve vRS

I'm thinking of changing from BT to Sky as their Surf, Talk, Speak, whatever package seems like good value, especially as I'm already paying for the TV.

However, I'm hesitating due to the potential of difficulties during the changeover phase. How long should it take to swap once I have the MAC code from BT?

Can I keep my BTopenworld email address?

Thanks!

Steve

richie001

iTrader: (3)

i just changed from orange got mac code give it sky then it took sky 3 days to connect me up

ps not sure about your email address but my orange e-mail account still works.

Steve vRS

When you get a MAC code, is your current broadband feed disconnected?

Steve

richie001

iTrader: (3)

no mate on the day of the change over to your new isp(sky)My change over took 10 days.

mart360

Hi Steve,

first time round Tiscali, disconnected me as soon as i asked for the mac code

and never provided a mac code

this time round AOL, gave me the mac code.

the changeover is tommorow, when AOL switches off, and BE switches on

Hopefully that answers your question


Mart

boxst

The way it is SUPPOSED to work is like with mobile phones: You phone up your current supplier ask for a MAC and then your provide this to your new supplier. They then swap the wires at the exchange (physically or virtually) on a given day and you should have minor disruption to your service.

This is what happened when I swapped from Zen to Be. Tiscali are notorious for faffing around and not providing MAC's.

Edit: No you can't keep your email address.

Steve

richie001

iTrader: (3)

This what happen to me.

I rang orange to get my mac code and was told it could take up to 5 days for them to send me the mac code and then 10 days after that to switch me over to sky and she told me that they wouldn't disconnect me till the 10 days were up. Got my mac code from orange by e-mail the next day so i ordered sky over the internet and give my mac code to them when i ordered.
Got a letter from sky telling me what day the change over was which was 10 days from the day i ordered but it might take extra 3 days after that because of demand being so high.Got router though the post 4 days later and on the day of change over my orange broadband went off,but it did take sky the extra 3 days they said to connect me.

scoobyboy

changed from bt to sky at the start of the month and it went ok but not quite as smooth as it should be. the service is defo faster than bt but due to our area we can't get the max package we are on sky connect or something, and i still have my bt e-mail address!!

mart360

My changeover went through by 9am today

exactly as Be said it would.

4MB up 1mb down


mart

lee-swindon

im in the process of changing over to sky from aol i asked for the MAC code on monday and have just received it via email, i will be contacting sky today fingers crossed i get a smooth change over like you guys

ScoobyDriverWannabe

What number did you use to get your MAC code from AOL.

I rang other week but had no joy, got a nice recipe for a chicken madrass but no code.

lee-swindon

lol i know what you mean about the madras!!! it took me ages to get the code out of them as they just kept trying to make me sign up to an 18 month contract but did offer me a free router

as for the number its; 0844 499 5555