Dell T&C Query
13 February 2007, 11:35 AM
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Dell T&C Query
Hi,
I am wondering if any one can confirm whether the first order confirmation that you get when buying something from Dell is the one that is legally binding.
A friend of mine ordered a laptop from the Dell outlet and the spec had an Nvidia graphics card - the order confirmation included this, but then the Purchase order didn't
The laptop was delivered and did not have the Nvidia card in it
What I am wondering is whether the Sale of goods act covers the first confirmation
Dell are being very unhelpful and have told him that they are sorry but he can't have the graphics card
Rob
I am wondering if any one can confirm whether the first order confirmation that you get when buying something from Dell is the one that is legally binding.
A friend of mine ordered a laptop from the Dell outlet and the spec had an Nvidia graphics card - the order confirmation included this, but then the Purchase order didn't
The laptop was delivered and did not have the Nvidia card in it
What I am wondering is whether the Sale of goods act covers the first confirmation
Dell are being very unhelpful and have told him that they are sorry but he can't have the graphics card
Rob
13 February 2007, 11:41 AM
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Hi,
I am wondering if any one can confirm whether the first order confirmation that you get when buying something from Dell is the one that is legally binding.
A friend of mine ordered a laptop from the Dell outlet and the spec had an Nvidia graphics card - the order confirmation included this, but then the Purchase order didn't
The laptop was delivered and did not have the Nvidia card in it
What I am wondering is whether the Sale of goods act covers the first confirmation
Dell are being very unhelpful and have told him that they are sorry but he can't have the graphics card
Rob
I am wondering if any one can confirm whether the first order confirmation that you get when buying something from Dell is the one that is legally binding.
A friend of mine ordered a laptop from the Dell outlet and the spec had an Nvidia graphics card - the order confirmation included this, but then the Purchase order didn't
The laptop was delivered and did not have the Nvidia card in it
What I am wondering is whether the Sale of goods act covers the first confirmation
Dell are being very unhelpful and have told him that they are sorry but he can't have the graphics card
Rob
Good luck
Nick
13 February 2007, 12:19 PM
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Depends how long he's had it really so if it's relatively new he can return it under the DSR (Distance Selling Regulations)
Tell him to phone Dell customer service and if he gets nowhere with the CS muppets to speak to a manager and dig his heals in until he gets a satisfactory answer.
Trust me, it works every time!
Tell him to phone Dell customer service and if he gets nowhere with the CS muppets to speak to a manager and dig his heals in until he gets a satisfactory answer.
Trust me, it works every time!
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