Bloody Tiscali!
26 July 2005, 12:00 PM
#1
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Bloody Tiscali!
Ok, this may be just me but...
They upgraded my account free of charge from 512k to 1mb a couple of months back. Still at 24.99
My dad saw in paper last night they were now offering 2mb for 17.99 so i did an online speed test and checked my bill and i was still paying 24.99 for 1mb.
I e-mailed them yesterday and theyve replied saying that instead of telling customers they advertise on their site the packages that you can upgrade to.
Ive just upgraded now to 2mb for less money and apparently it will take effect within 48hrs, but they were quite happy to keep taking 24.99 off me for the 1mb package!
They upgraded my account free of charge from 512k to 1mb a couple of months back. Still at 24.99
My dad saw in paper last night they were now offering 2mb for 17.99 so i did an online speed test and checked my bill and i was still paying 24.99 for 1mb.
I e-mailed them yesterday and theyve replied saying that instead of telling customers they advertise on their site the packages that you can upgrade to.
Ive just upgraded now to 2mb for less money and apparently it will take effect within 48hrs, but they were quite happy to keep taking 24.99 off me for the 1mb package!
26 July 2005, 01:09 PM
#2
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I dont think that issue is specific to tiscali or even to a broadband service, the whole customer service industry is geared to offering better deals to attract new customers whilst completely ignoring the existing ones. Credit card companies being a prime example.
26 July 2005, 04:11 PM
#5
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Name: MICHAEL OWENS
Username: XXXXXXXXX.co.uk
Current Product: 256k - £15.99 per month
Broadband Phone One low price
1Mb Broadband (2GB usage) Anytime phone calls 19.99 Upgrade now >>
1Mb Broadband (2GB usage) Offpeak phone calls 17.99 Upgrade now >>
Broadband Price
512Kb Broadband 14.99 Upgrade now >>
1Mb Broadband (2GB usage) 15.99 Upgrade now >>
1Mb Broadband (15GB usage) 19.99 Upgrade now >>
the *******s
Username: XXXXXXXXX.co.uk
Current Product: 256k - £15.99 per month
Broadband Phone One low price
1Mb Broadband (2GB usage) Anytime phone calls 19.99 Upgrade now >>
1Mb Broadband (2GB usage) Offpeak phone calls 17.99 Upgrade now >>
Broadband Price
512Kb Broadband 14.99 Upgrade now >>
1Mb Broadband (2GB usage) 15.99 Upgrade now >>
1Mb Broadband (15GB usage) 19.99 Upgrade now >>
the *******s
27 July 2005, 11:31 PM
#7
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I had the same...
they wont tell you... you have to find out...
what makes me laugh is the crap they spill...
"sir you have been upgraded to a 1mb account....
derr i live more than .5m from the exchange ******.. 512 is the best i can get..
its now at 15.99 pcm 512 ul/dl
M
they wont tell you... you have to find out...
what makes me laugh is the crap they spill...
"sir you have been upgraded to a 1mb account....
derr i live more than .5m from the exchange ******.. 512 is the best i can get..
its now at 15.99 pcm 512 ul/dl
M
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12 August 2005, 07:16 PM
#10
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Enoughs enough!
Ive just asked them for a MAC number and theyve refused as against their policy!
Im now faced with the task of phoning some Sri Lankan half wit who cant speak english to tell them im cancelling.
Ive just asked them for a MAC number and theyve refused as against their policy!
Im now faced with the task of phoning some Sri Lankan half wit who cant speak english to tell them im cancelling.
12 August 2005, 11:22 PM
#11
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they will ask you n00b questions as well
i had the same foriegn numpties when i had my problems
hung up on them when they were telling me to disable things my laptop needed to run properlly.
im lucky in that its only my work address which is done by tiscali, the home network is via bt (dad pays for the home setup)
so when i stop useing tiscali (it is going to happen, they are gash
) i still have net access at home, until i can get a new provider sorted out (tiscali wont give out the number as you have allready found out)
i had the same foriegn numpties when i had my problems
hung up on them when they were telling me to disable things my laptop needed to run properlly.
im lucky in that its only my work address which is done by tiscali, the home network is via bt (dad pays for the home setup)
so when i stop useing tiscali (it is going to happen, they are gash
) i still have net access at home, until i can get a new provider sorted out (tiscali wont give out the number as you have allready found out)
12 August 2005, 11:24 PM
#12
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"are you sure you want to cancel"
"how exactly is your modem connected up"
"have you tried swapping the microfilters"
"are you sure you want to cancel"
"is your pc plugged in?"
"would you consider not canceling your agreement"
"do you have fresh batterys in your cordless keyboard"
"how exactly is your modem connected up"
"have you tried swapping the microfilters"
"are you sure you want to cancel"
"is your pc plugged in?"
"would you consider not canceling your agreement"
"do you have fresh batterys in your cordless keyboard"
13 August 2005, 02:51 PM
#13
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I kicked off in an e mail yesterday and theyve replied again saying i wont be getting the number and if i want to cancel ill have to phone up. I wonder if theyll tell me to unplug the phone again! They told my brother to recently too!
I suppose it could be the MAF sensor though
I suppose it could be the MAF sensor though
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