Corporate desktop PC's
#2
Scooby Regular
Join Date: Oct 2000
Location: Surrey, UK
Posts: 8,384
Likes: 0
Received 0 Likes
on
0 Posts
We use IBM, mainly I think because they seem to be easy to negotiate discounts with as we buy their iSeries and pSeries.
ThinkPads seem to be very good laptop's until our Windows boys stick all the other s/w on them!
But seriously, a good laptop. Dunno about desktops.
ThinkPads seem to be very good laptop's until our Windows boys stick all the other s/w on them!
But seriously, a good laptop. Dunno about desktops.
#6
Scooby Regular
Thread Starter
What are IBM/HP like for getting warranty work done or support? can you go to them direct or do you have to go through resellers/distributors?
We're having all the motherboards replaced in 50 Dell workstations after we found a dodgy batch. The guys on Dell support are pretty decent, but getting anything done can be like pulling teeth.
I've been in IT for years and I don't want to spend 30 mins convincing someone reading off a screen for diagnostic steps that I've already done all the diagnostics myself.
If they do think something's faulty, then they're there next day with a replacement so I can't fault them for that. Mind you we did pay for it
Stefan
We're having all the motherboards replaced in 50 Dell workstations after we found a dodgy batch. The guys on Dell support are pretty decent, but getting anything done can be like pulling teeth.
I've been in IT for years and I don't want to spend 30 mins convincing someone reading off a screen for diagnostic steps that I've already done all the diagnostics myself.
If they do think something's faulty, then they're there next day with a replacement so I can't fault them for that. Mind you we did pay for it
Stefan
#7
Scooby Regular
iTrader: (1)
Originally Posted by ozzy
I've been in IT for years and I don't want to spend 30 mins convincing someone reading off a screen for diagnostic steps that I've already done all the diagnostics myself.
As for support, AFAIK our H-P stuff is covered via the suppliers (Computacenter).
M
Trending Topics
#8
Scooby Regular
Thread Starter
Yeah, true. But when I phone them or e-mail them with a list of what I've done, I expect them to use their noggins. When I was diagnosing the m/b fault, I'd already replaced hard disk (and OS), RAM, CPU, everything that wasn't bolted down. I still had to send a PC to them for their "Engineers" to inspect and I've had to spend at least 20-30 mins on the phone re-logging the same fault over the past few months.
I finally ran out of patience today and asked for all the PC's to have m/b's replaced. In their defense they agreed with too much shouting.
Trouble is I've worked in the VAR channel in the past and I'd rather go direct.
I finally ran out of patience today and asked for all the PC's to have m/b's replaced. In their defense they agreed with too much shouting.
Trouble is I've worked in the VAR channel in the past and I'd rather go direct.
#9
Scooby Regular
iTrader: (5)
Join Date: Feb 2003
Location: Worcester
Posts: 2,625
Likes: 0
Received 0 Likes
on
0 Posts
we had a few problems will dell last year ( 3 contractors sent to a site awaiting a delivery that took 2 weeks ) give your account manager some stick it amazing how much they will budge... they gave me a one to one support person..stunning blonde, and yes I stayed with them
I looked at hp but didn't like the suppliers we had come round,and dell seemed to pull their finger out before I could find a good hp supplier
one more point, do you get routed to the Indian call centre if so have a few words
I looked at hp but didn't like the suppliers we had come round,and dell seemed to pull their finger out before I could find a good hp supplier
one more point, do you get routed to the Indian call centre if so have a few words
#10
Scooby Regular
Thread Starter
No, we have their Gold support so it's routed to Ireland. Not sure what's worse, trying to communicate Glaswegian to an India or an Irishman ................. sure there's a non-PC joke in there somewhere
#13
I don't want to spend 30 mins convincing someone reading off a screen for diagnostic steps that I've already done all the diagnostics myself
#14
Used to have Dell desktops but wanted to buy around 100 pc's at once and IBM did a better deal....so now we use IBM's.
Always and still do use Dell laptops though...C400/D400/D500's e.t.c. Very good and when you know how to work the irish lads into sorting your problem quicktime the support is fine.
Isn't it stupid you keep having to give your name and address to the support team though....they don't seem to hold it on file for some reason (they hold our suppliers which is not good to us!!)
Always and still do use Dell laptops though...C400/D400/D500's e.t.c. Very good and when you know how to work the irish lads into sorting your problem quicktime the support is fine.
Isn't it stupid you keep having to give your name and address to the support team though....they don't seem to hold it on file for some reason (they hold our suppliers which is not good to us!!)
#15
Originally Posted by ChristianR
eew! we had nothing but trouble with Fujitsu-Siemens laptops - they are crap!
Compaq HP evo desktops is what we use, comes with 3year warranty - never had any problems, and if we do call up our local compaq/hp and we get a replacement usually within two days.
Compaq HP evo desktops is what we use, comes with 3year warranty - never had any problems, and if we do call up our local compaq/hp and we get a replacement usually within two days.
Our Lifebook C and E's have been faultless. I couldn't comment on the warranty service as we've not had to use it. The C series that our engineers have take a good hammering too.
<touch wood>
#16
Scooby Regular
Join Date: Oct 2000
Location: Surrey, UK
Posts: 8,384
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by ozzy
Yeah, true. But when I phone them or e-mail them with a list of what I've done, I expect them to use their noggins. When I was diagnosing the m/b fault, I'd already replaced hard disk (and OS), RAM, CPU, everything that wasn't bolted down. I still had to send a PC to them for their "Engineers" to inspect and I've had to spend at least 20-30 mins on the phone re-logging the same fault over the past few months.
I finally ran out of patience today and asked for all the PC's to have m/b's replaced. In their defense they agreed with too much shouting.
Trouble is I've worked in the VAR channel in the past and I'd rather go direct.
I finally ran out of patience today and asked for all the PC's to have m/b's replaced. In their defense they agreed with too much shouting.
Trouble is I've worked in the VAR channel in the past and I'd rather go direct.
Thread
Thread Starter
Forum
Replies
Last Post
polarbearit
Computer & Technology Related
9
23 January 2002 05:22 PM
johnfelstead
Track Days & National Events
3
25 March 2001 12:54 AM