shunty

can anyone tell me if they have succesfully logged an incident call using there agreement number ??
OR are you always asked for a Software Assurance ID or Contract ID ??

I have our details from our resleer & both of the latter are missing & therefore I can't log a call!!

any help appreciated

shunty

AndyBrew

In 10 years of using MS development software I have never had a support call either answered at all, or answered before I managed to sort it myself LOL!

I always use the MSDN newsgroups as people are generally very helpful on there.

shunty

yeah I know what you mean....
the problem I have is with windows 2003 & an undocumented migration which I am trying to do. Most of it has worked & will save a shed load of time & effort BUT there are a couple of issues I need help with.

cheers
shunty

TopBanana

Have always found MS support helpful. We found a bug in a .Net remoting security sink they promote and worked with MS France for a fix a couple of weeks back. They can usually put you through to someone who knows their stuff

Miles

For the 3/4 incidents I've logged, have *always* been asked for the contract number. When there is an open incident, they've been happy with the SRX number.

shunty

sorted problem out myself now...nearlyyyyy

none of the dc's think they are the pdc now always summat!!

tomorrow might fix it ya never know

shunty